Systems Support Analyst
5 months ago
**Key Responsibilities include**:
- Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.
- Undertake key activities in providing support for the Queensland Health payrun and Provide accurate and timely technical advice and guidance
- Identify system errors, and where possible lead corrective action whilst maintaining agreed escalation processes to resolve issues and mitigate risks.
- Take a lead role in the analysis of incidents assigned to Production Support Team within Workforce Management Solutions and Operations and escalate as necessary, those that require further investigation.
- Monitor the resolution of assigned incidents and provide regular communication on the status of the incident within SolMan and to Workforce Management Solutions and Support.
- Attend stekeholder meetings and actively engage with the group members on technical related issues.
- Undertake statistical analysis of work items and tasks as directed by the Team Lead.
- Develop material to support workflow system changes and/or enhancements that may be required to the Integrated Workforce Management Solution.
**Key Competencies**:
- Demonstrated effective system analyst experience including maintaining a complex integrated systems solution, in particular the delivery of pay production processes.
- Proven experience in the formulation, documentation, testing and implementation of work instructions and workarounds that recognise system and business process integration points that are critical in payroll production.
- Knowledge and understanding of relevant payroll legislation and award structures in Government.
- Proven effective written and verbal communication skills with experience in developing and maintaining system documentation.
- Experience in the support and maintenance of large scale HR/Payroll solutions. Knowledge and experience with SAP ECC6, ESS/MSS and workflows would be highly desirable (the product set for the Queensland Health payroll and rostering solution includes SAP, Workbrain and Finance/Controlling (Fi/Co)).
**Qualifications, registrations and other requirements**:
While not mandatory, a relevant qualification would be well regarded.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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