HR System Support Analyst

3 weeks ago


Brisbane, Australia u&u Recruitment Partners Full time

We are working closely with one of our values-driven organisation to secure them a HR (Human Resources System) Support Analyst. You don't have to be highly experienced in supporting HR Systems to be considered for this role, however, we are looking for someone who has a great attitude towards customer service and are driven by helping people and solving their system problems. You will ideally come from a HR operational role and have worked with HR processes but have a knack for systems.

**About the role**:
You will be based in a Service Centre and provide day to day HR support for users of the system across different countries. You will be involved with resolving problems associated with first and second level process / system troubleshooting and process support to the business.

**You will be responsible for the following**:
Respond to logged queries and problems resulting in the delivery of appropriate solutions to meet business needs and within global HRSC Team Service Level Agreement (SLA) timeframes;
Engage in and perform troubleshooting and problem solving of complex HR / HCM system issues and processes;
Develop and maintain a strong business working knowledge of all implemented Oracle Cloud HCM modules' capabilities in order to effectively utilise all capabilities and mitigate downstream impacts;
Provide support in response to global initiative activities led by the global HRIS team such as process and system improvements, ongoing system configuration and system upgrades;
Participate and support the Human Resources teams during global and regional business process improvement activities;
Participate in global HRSC team meetings;
Produce and distribute HR data reports in conjunction with HRIS team members;
Perform Human Resources System Champions training as required;
Develop and update Oracle Cloud HCM end user documentation;
Support and participate in data maintenance activities as required; and

Provide weekly updates to HRIS management on the logged HRSC tickets.

**About You**:
1-2 years operational experience in a service centre environment, or equivalent experience in an analyst position;
Demonstrated knowledge of Human Resources and HRIS reporting;
Proven ability to deliver results whilst building internal and external customer satisfaction;
Oracle Cloud HCM or similar HRIS experience is advantageous, but not essential as you can be trained on this; and

Experience working in a collaborative team environment with the ability to complete tasks independently.

Please submit your resume in Word format only.

Nicky Stanway.

DELIVERY LEAD, INFORMATION TECHNOLOGY

Get in touch
Call me on 07 3232 9133
Visit me at the Brisbane offices
Connect with me on LinkedIn



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