Field Services Representative

4 weeks ago

Symonston, Australia Northrop Grumman Full time

**Requisition ID: R10103634**:

- **Category**:Technical Support
- **Location**:Symonston, Australian Capital Territory, AUS
- **Citizenship Required**:Australia Citizenship
- **Clearance Type**: Secret (NV1)
- **Telecommute**:Yes-May consider hybrid teleworking for this position
- **Travel Required**:Yes, 10% of the Time
- **Relocation Assistance**:Relocation assistance may be available
- **Positions Available**:1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

We’re building something special here in Australia. Committed to safeguarding our Country’s future by solving the toughest problems in Aeronautics, Space, and Mission Systems, we’re investing in our business, growing our capabilities, and nurturing a great reputation as the place to be in Defence. ‘Defining Possible’ is our mantra and we are committed to making sure that’s as relevant for our people as for our customers.

In 2017, Northrop Grumman Australia was awarded a contract to perform the acquisition, construction, and support of the second satellite ground station in the east of Australia. The contract will also deliver an integrated wideband SATCOM network management system to improve the robustness, capacity, and efficiency of the ADF SATCOM capability.

**Your role**:
As part of our strategy, we are seeking the expertise of an experienced and suitably qualified Field Services Representative to support our growing team.

The Field Services Representative (FSR) will have significant knowledge and experience to offer Subject Matter Expert (SME) advice in the operation, administration, and troubleshooting of the ADF SATCOM Network Management System.

The FSR is also responsible for providing training and support on the ADF SATCOM Network Management System (NMS), Launch the NMS and Cross Domain Inspector during Mission System initialization and restarts, and Respond to, updating, and/or raising JP2008 PH5B2 Mission System helpdesk requests on Aras Innovator.

**About you**:
With proven experience in Satellite Communication Systems troubleshooting and your expertise as a Subject Matter Expert (SME) will help you to navigate and deliver industry-leading outcomes as part of this complex and rewarding program.

Your ability to influence and guide various stakeholder groups will require an experienced and effective communicator able to build and maintain strong relationships internally and externally.

You will have highly developed communication and stakeholder management skills along with a strong understanding of Wideband Remote Monitoring Systems and Common Network Planning solutions.

**Why Northrop Grumman?**

As an integral part of the Australian team, you will receive professional development and a comprehensive benefits package. Furthermore, you will be joining an inclusive work environment built on innovation and respect, supported by the highest ethical standards.

Our Values represent what is important to us at Northrop Grumman and are integrated into all aspects of our employee experience:

- We do the right thing
- We do what we promise
- We commit to shared success
- We pioneer

**What do we offer in return?**
- Professional Development Support - further education, professional industry memberships, and unlimited access to a range of online training including LinkedIn Learning
- Up to 2 weeks of additional purchased annual leave
- Salary packaging including novated car leases
- Generous parental leave entitlements
- WellbeiNG Program
- Employee Incentive Program
- Employee Discount Program

Note: As a Defence security clearance is required for this role, applicants must be Australian Citizens. International Traffic in Arms Regulations (ITAR) are applicable, as such your nationality may be a factor in determining your suitability for this role.

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