Digital Operations Coordinator

3 weeks ago

Melbourne, Australia Fine Day Full time

Forward thinking and progressive culture
- Generous discounts across all Brandbank Brands
- Ethical and sustainability focused

As the** Digital Operations Coordinator**, you will play a key role in managing and optimising the FINE-DAY brand website, third-party marketplace channels, and digital marketing efforts. You will collaborate closely with internal teams and external agencies to execute product launches, seasonal campaigns, and digital projects. Success in this role will be measured by your ability to meet deadlines, optimise digital channels for conversion, and contribute to the ongoing improvement of the customer experience.

**THE ROLE**:

- Coordinate the launch of new products, collections, and seasonal campaigns, ensuring timely execution.
- Maintain the product upload schedule for third-party marketplaces such as David Jones and The Iconic.
- Assist with promotional and merchandising activities to drive conversion.
- Support the delivery of digital projects and initiatives, meeting reporting requirements for the digital team.
- Collaborate with marketing agencies to create and execute advertising campaigns across Meta and Google platforms.
- Identify opportunities to enhance sales, profitability, and the customer experience.
- Address and rectify website issues, maintaining quality standards and service levels.
- Use data and analytics to inform areas for improvement and strategic opportunities.
- Collaborate with Customer Care to resolve customer issues and identify areas for enhancement.
- Support the execution of FINE-DAY’s digital marketing strategies across paid channels.
- Build and implement EDMs aligned with brand marketing plans.
- Develop and manage automated customer journeys in Emarsys.
- Analyse performance metrics to optimise spending and improve ROAS (Return on Ad Spend).

**THE IDEAL CANDIDATE**:

- Relevant qualifications in business, IT, or equivalent experience in a similar role.
- Experience in digital operations or e-commerce coordination.
- Strong organisational and time management skills.
- Proficiency with digital marketing tools, such as Emarsys, Meta, and Google Ads.
- A keen eye for detail and the ability to manage multiple tasks with competing deadlines.
- Excellent communication skills and a collaborative approach to teamwork.
- Experience with website management, UX improvements, and using data to drive decisions.

**WHY JOIN THE FINE DAY TEAM?**
- Up to 50% off FINE-DAY new-season styles
- Generous discounts across all Brandbank Brands including Seed Heritage, Unison, Allkinds, Commonry & kikki.K
- Employee Referral Program - be rewarded for referring great new people to our team
- Be part of a new exciting Australian lifestyle brand
- Forward thinking and progressive culture
- Opportunity to work across varied product categories
- Ethical and sustainability focused
- Health and Wellness initiatives with access to Employee Assistance Program.

At FINE-DAY we believe a life well lived is made up of everyday moments. We aim to make every day a FINE-DAY, with beautiful, finely crafted essentials in sleepwear, bed linen, home, loungewear and pet.

FINE-DAY is a sleep and life + style brand that creates essentials that are loved and lived with every day. We curate moments, experiences and spaces that celebrate your daily rituals and enhance the simple pleasures that make us feel comfortable and rested to enjoy a life well lived.

Our way of life is all about living life. We celebrate the people, the spaces and the rituals that enrich every day and the simple pleasures of home comforts. We embrace the rhythm of daily life and the moments, feelings and experiences that connect us. We take a slower approach in what we do, and our products are designed and made to last.

We are strong believers that every day can be a FINE-DAY, and we are looking for people who share the same optimism to join our team.

If this sounds like you, then we would love to hear from you Don't miss the chance to join us and be a part of something new and exciting **APPLY NOW**

**ABOUT BRANDBANK GROUP**:
Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, Unison, Allkinds, Commonry, kikki.K & FINE-DAY.

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