Casual Concierge

2 months ago

Blacktown, Australia Workers Lifestyle Group Full time

**Work at one of the largest and most successful venues in Western Sydney**
- ** Ongoing opportunities for training and development to help grow your career within the hospitality industry.**
- ** Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.**
- ** Above award rates**

**We are looking for a friendly, experienced and well-presented Customer Service Professional to join our team.**

**About Us....**

By any measure, the story of** Workers Lifestyle Group** is a proud record of achievement. Its continuing success is a result of its strong relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney’s burgeoning west.

**Benefits**
- Competitive casual rate above award rate
- Employee Enterprise Agreement
- Free onsite undercover parking
- Uniforms provided
- Staff Christmas Party
- Staff events - Trivia, Paint & Sip, Karaoke
- Employee Assistance Program - up to 6 sessions annually
- 25% staff discount with our food vendors Marlos All Day and Lusso Bistro

**About the Role**:
As part of our Concierge team, you will be responsible for:

- Welcoming Members and Guests in a friendly courteous manner
- Signing in members and visitors, conducting ID checks and RSA assessments
- Screening and forwarding calls to appropriate personnel or departments and taking messages when appropriate
- Answering questions about venues and providing all relevant information
- Operating the public-address system to make any announcements to club patrons and staff
- Processing tickets for shows and concerts and collecting payments
- Updating details in membership system
- Issuing Workers’ Gift Cards
- Taking member bookings for the Club courtesy bus
- Facilitate cloak room service; and
- Any other reasonable duties as requested by Management.

**Requirements**:

- 12 months reception/concierge experience in Hospitality / Hotel / Entertainment is preferred
- Excellent communication, interpersonal skills and presentation
- Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaints
- Basic knowledge and skills in computer systems / programs including Outlook
- Current NSW RSA / RCG competency card
- Polite phone etiquette; and
- Willing to work a mixture of day, evening and weekend shifts.

**How to apply....**

**If you are looking for an exciting opportunity to be a part of a dynamic team in a financially secure large Club Group then send through your Resume by clicking on the APPLY NOW Button below.

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