Ict Operations Coordinator

3 weeks ago


Gosford, Australia Northern Rivers Social Development Council Full time

**ICT Operations Coordinator**:

- Posted: 14/04/2023- Closing Date: 01/05/2023- Job Type: Permanent - Full Time- Location: Gosford- Job Category: Information & Communication Technology**_Social Futures is a voice for social change in regional Australia, helping to create connected, resilient communities. With more than 47 years’ industry experience, we are a community service leader, striving to create change through our work across homelessness and housing supports, youth and family services, sector advocacy and programs that promote genuine participation for people with disability._**

**About the Role**:
Key accountabilities
- Manage and maintain IT systems, including hardware, software, and networking infrastructure.
- Coordinate ICT helpdesk system to ensure effective support and monitoring of ICT services across the organisation.
- Manage the day-to-day operations of our Microsoft 365 environment, including Exchange Online, SharePoint Online, OneDrive for Business, Power Automate, PowerApps and Teams.
- Provide documentation for face to face and e-learning training to users ensuring ICT capability across the organisation is developed.
- Assist in the management of partnerships with external vendors and contractors.
- Provide support for Senior Manager ICT.

**Desired Skills and Experience**:

- Bachelor's degree in Computer Science, Information Technology, or related industry qualifications.
- 3-5 years’ experience working in a high-volume ICT coordination and support role
- Demonstrated experience working with Microsoft Server, Desktop and Apple environments (Active Directory, DNS, Group Policy, PowerShell), Windows 10, iOS mobiles/tablets.
- Demonstrated experience with cloud system environments (Microsoft Azure, Azure Active Directory, Microsoft 365 suite)
- Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people of various IT abilities.
- Demonstrated ability to coordinate and manage a service desk system
- Demonstrated ability to troubleshoot/problem solve and work collaboratively to achieve a successful outcome
- Demonstrated ability to develop and document new solutions
- Demonstrated commitment to ongoing learning and development with industry changes

All positions will require current National Police, Working with Children Checks and COVID19 Vaccination as a condition of employment

**About Social Futures**:
Social Futures is an equal opportunity employer and will actively recruit our workforce from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB and people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.

Social Futures is committed to prioritising the safety and well-being of children and upholds the National Child Safe Principles. Working with Children, National Police Check and COVID Vaccination are mandatory requirements for all staff.

**Our Benefits**:

- Generous Salary packaging options
- Staff Well-being Program
- Flexible working options
- Opportunity to bank additional days leave per year
- Access to ongoing Learning and Development
- Staff Recognition Program and Organisational Celebration Events
- Organisational paid Parental leave

**How to Apply**:
**Applications close Monday 01 May** 2023**

For more information about Social Futures please visit our website:
For further information, please contact **Reid Hutcheson** on** **0431 242 232



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