Service Transition Manager

3 weeks ago

Sydney, Australia Experis Full time

**Client - Global IT business**
**Long Term Contract role**
**Service Transition Manager with focus on managed services is a must**
**Location - Sydney or Newcastle based (Hybrid working arrangement)**

Our global IT client is looking for a solid Transition Manager to join their growing project team in Sydney or Newcastle.

**Responsibilities**:

- Responsible for deliverables against agreed scope, budget, schedule & customer expectations.
- Ability to prepare MS project plans and tracking them to closure.
- Should be capable of reviewing contract documents and highlight the salient points from the contract as a summary to the team.
- Ability to work closely with the team, assign resources and ensure project completion as per timelines and budget.
- Working closely with senior executives, solution architects, service delivery, finance, procurement, service management, datacentre operations, third-party vendors for successful execution of projects.
- Should be capable of documenting RACI charts, project plans, handover documents, weekly / monthly project status reports etc.
- Performing key activities across project lifecycle starting from inception till successful transition to operations (business as usual) support.
- SOW review, resource allocation, solution handover, gap identification, project kick-off.
- Planning & Execution: discovery
- planning workshops, remote connectivity/service design reviews, schedule & budget management, change management, knowledge transfer, user acceptance testing (UAT), operational readiness reviews go/no-go decisions.
- Work Breakdown Structure (WBS) management (time & expense), project labour billing, vendor payments, invoicing, forecasts etc.
- Project metrics & status reporting, change controls, escalation matrix, project plan certification, project health assessment, quality & compliance controls by participating in periodic audits & governance reviews.
Implementing processes/methodology to ensure delivery excellence.
- Project planning, scheduling, estimation, tracking, business analysis, user coordination, governance, control of progress and overseeing implementation and post-implementation activities.

**Skills**
- 5 years working experience on Transition/project management is a must
- ** IT Service management/delivery environment experience is must**:

- Bachelor's degree in IT OR Diploma is a must
- Project Manager must have **experience in transitioning managed services**:

- Experience in directly dealing with customers and keeping them engaged
- Experience within **ITIL and IT Service Management environment**:

- Must be able to understand ITSM solutions, managed services solutions
- Certifications required for this role - ITIL 4 foundation or ITIL practice manager, PMP or Prince 2
- Must have full work rights - Citizen or PR
- Any previous Security Clearances is a bonus

**_ Jyoti Dua_**
**_Divisional Manager_**
**_Let's Connect_**
- Aboriginal and Torres Strait Islander people are encouraged to apply._

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

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