Ict/application Support Officer

5 months ago

Brisbane, Australia Hudson Australia Full time

Our client is a tertiary organisation with a presence across Queensland. They are seeking an IT Support Officer to join their team play a crucial role in ensuring the smooth functioning of our organisational systems. Our focus areas include HR, payroll, learning management, and compliance, with responsibilities spanning User Maintenance, Issue investigation, resolution, and testing. As a valuable member of the dynamic team, you will collaborate closely with business stakeholders and partners to enhance our enterprise solutions.

In the role of Enterprise Systems Support Officer, you will be expected to:

- Provide comprehensive support across our enterprise solutions.
- Actively participate in user acceptance testing.
- Document and update processes and training materials.
- Conduct training workshops when necessary.
- Engage with key stakeholders, vendor partners, and other teams.

About the Role:
Support is extended to enterprise solutions such as Ascender/aPay (payroll), SuccessFactors Employee Central, and other modules (HR), iLearn (learning management), and other corporate solutions. Experience in any of these solutions or similar is highly desirable.
Manage user requests through the Service Desk, triage effectively, and ensure the maintainability of the core product.
Work on issue resolution and assist in testing changes implemented by our Vendor Partner.

Skills Required:
Proficiency in support management.
- Strong problem-solving abilities.
- Excellent communication and Change Management skills.
- Knowledge of organisational solutions like compliance management, learning management, HR, and payroll solutions.
- Advanced Excel expertise.
- Report development skills.
- Proficient in testing methodologies.

**Qualifications and Experience**:

- Proven experience in supporting enterprise solutions, preferably in Ascender/aPay, SuccessFactors, iLearn, or similar.
- Familiarity with user acceptance testing processes.
- Documentation skills for processes and training materials.
- Experience in conducting training workshops.
- Effective engagement with stakeholders, vendor partners, and cross-functional teams.
- Knowledge of compliance management, learning management, HR, and payroll solutions.
- Strong Excel skills for data analysis.
- Experience in report development.
- Testing skills to ensure the quality of changes.

  • Senior ICT Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Titan ICT Full time

    About UsTitan ICT is a leading Australian-owned company specialising in delivering strategic ICT advice and technical support services to the mining and resource industry. With a proud record of delivery since 2003, we have a national footprint with offices located in Brisbane, Perth, and Sydney.We are currently seeking experienced ICT Consultants with a...

  • Senior ICT Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Titan ICT Full time

    About UsTitan ICT is an Australian-owned company specialising in delivering strategic ICT advice, systems integration, and technical support services into the mining and resource industry.With a proud record of delivery since 2003, we have a national footprint with offices located in key locations.As a result of our organic growth, we are currently seeking...

  • Ict Support Officer

    7 months ago

    Brisbane Northern Suburbs, Australia Hudson Australia Full time

    The Information and Communications Technology (ICT) Support Officer delivers client focussed ICT support services to the Brisbane-based State Operations Centres (OpCens) and the Metro North and Metro South Regions. The role assists the ICT Officer to deliver ICT services to support the operational and business objectives of the regions. The role also...

  • Ict Consultant

    5 months ago

    Brisbane, Australia Titan ICT Full time

    **Job Category**:Telecommunications (Information & Communication Technology)**Job Type (PT / FT)**:Full Time**Job Location**:Brisbane**Contract Type**:Permanent**About Us** Titan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services. With a proud record of delivery since 2003, we have a...

  • Aps 5 Ict Support Officer

    6 months ago

    Brisbane, Australia Department of Veterans' Affairs Full time

    Salary Range: $85,503 - $89,106+ Attractive Superannuation - Contact Officer: Kristen Perkins 0429 969 822 **Duties** - Provision of ICT Onsite Support to DVA staff for ICT equipment including surface pros, laptops, telephones, mobile devices, video conferencing, printers, other IT equipment and support for desk relocation - Provision and support of ICT...

  • Ict Service

    6 months ago

    Brisbane, Australia Davidson Group Services Full time

    **Exciting Opportunity in ICT Service & Support!** **Position: ICT Service & Support Officer (6-month Secondment Backfill)** **Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office)** Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and...

  • ICT Technical Officer

    3 weeks ago

    Brisbane, Queensland, Australia JP Smith Full time

    ICT Technical OfficerWe are seeking an experienced ICT Technical Officer to join our ICT team. Reporting through to the ICT Manager, you will be providing Level 2 support to end users across multiple sites and settings within our organisation.About the Role:As an ICT Technical Officer, you will be responsible for:Responding to helpdesk requests from internal...

  • Aps 5 Ict Support Officer

    5 months ago

    Brisbane, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation The ICT Operations and Support Section, part of the ICT Delivery Branch under the Technology and Finance Division, delivers ICT support to the DVA business, providing a link to the ICT Shared Services delivered by Services Australia. The section provides coordination, support and resolution for DVA...

  • ICT Support Specialist

    1 week ago

    Brisbane, Queensland, Australia JP Smith Full time

    Job Summary:We are seeking an experienced ICT Technical Officer to join our ICT team at a thriving agricultural organisation. As an ICT Technical Officer, you will provide Level 2 support to end users across multiple sites and settings within our 350+ user organisation.About the Role:Provide technical support to internal customers through various...

  • Ict Customer Support Officer

    1 month ago

    Brisbane, Australia Lawcadia Pty Ltd Full time

    Lawcadia is an award winning end-to-end legal operations platform for in-house lawyers to effectively manage matter intake, matter management, and external counsel management. The platform aims to reduce time spent on lawyer tasks and saves money on external legal engagements. Our commitment to excellence extends to ensuring that our operations adhere to the...

  • ICT Technical Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia JP Smith Full time

    **About the Role:**We are seeking an experienced ICT Technical Officer to join our ICT team at JP Smith. This is a Level Two Helpdesk role within a large-scale, modern, and well-equipped company that prides itself on quality food production.The successful candidate will be responsible for providing IT support to end-users across multiple sites, covering a...

  • Training Officer

    4 weeks ago

    Brisbane, Australia Troocoo Full time

    The purpose of this role is to develop and deliver high quality, learner centric blended learning training materials for the Program to support the successful implementation of multiple products.As the Training Officer, you will work within a team of training professionals with the goal that all training...

  • Support Officer

    5 months ago

    Brisbane, Australia Queensland Reconstruction Authority Full time

    Please read the role description for the responsibilities of the role. Given this is a short-term opportunity you may only be required to perform some of these responsibilities. - your current resume (maximum of 3 pages and should include at least two referees) - a cover letter (maximum of 1 page) responding to the following: * - Why you are interested in...

  • ICT Support Specialist

    1 month ago

    Brisbane, Queensland, Australia Emanate Technology Full time

    Role OverviewEmanate Technology is seeking an ICT Support Coordinator to join their team in Brisbane. This role is ideal for individuals who enjoy both technical and people-oriented aspects of ICT support.Key ResponsibilitiesProvide first- and second-level technical support to the ICT team, resolving problems and offering professional assistance.Work with...

  • Ict Procurement Officer

    6 months ago

    Brisbane, Australia Talent International Full time

    australia brisbane contract au$86.14 - au$96.14 per dayTalent International is searching for an experienced **ICT Procurement Officer** to join our **State Government client **based in **Brisbane CBD** on a** 6-month contract + **likely extensions. **// Paying up to $96.14 (inc super) p/hr (7.25 hr days)** **// 6 month contract + likely extensions** **//...

  • ICT Support Specialist for Agribusiness

    2 weeks ago

    Brisbane, Queensland, Australia JP Smith Full time

    Job Summary: JP Smith Recruitment & HR is seeking an experienced ICT Technical Officer to join their ICT team in the agribusiness industry. This is a challenging role that requires strong technical skills, excellent communication abilities, and a customer-focused approach.About the Company: Our client is a leading agricultural organisation with a reputation...

  • Procurement Support Officer

    6 months ago

    Brisbane, Australia Queensland Fire and Emergency Services Full time

    About us As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...

  • Computer Systems Officer

    2 months ago

    Brisbane, Australia Education Full time

    **About the Department**: The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...

  • ICT Support Specialist

    1 month ago

    Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

    About the Role:We are seeking a highly skilled and motivated ICT Service Desk Officer to join our team at CPL - Choice, Passion, Life. As a key member of our IT team, you will be responsible for providing first and second level technical support to our employees across multiple sites in Queensland.Key Responsibilities:Manage and resolve first and second...

  • Ict Customer Support Officer

    6 months ago

    Brisbane, Australia Axiom Technologies Full time

    **About the role** **Education and Experience** Australian qualification or equivalent degree, advanced diploma or diploma**, **Skilled in customer problem resolution and good English-speaking skills required. A minimum of two to three years of relevant experience is required. **Duties to be undertaken as part of this position include**: Proven ICT...