Ict/application Support Officer

2 weeks ago

Brisbane, Australia Hudson Australia Full time

Our client is a tertiary organisation with a presence across Queensland. They are seeking an IT Support Officer to join their team play a crucial role in ensuring the smooth functioning of our organisational systems. Our focus areas include HR, payroll, learning management, and compliance, with responsibilities spanning User Maintenance, Issue investigation, resolution, and testing. As a valuable member of the dynamic team, you will collaborate closely with business stakeholders and partners to enhance our enterprise solutions.

In the role of Enterprise Systems Support Officer, you will be expected to:

- Provide comprehensive support across our enterprise solutions.
- Actively participate in user acceptance testing.
- Document and update processes and training materials.
- Conduct training workshops when necessary.
- Engage with key stakeholders, vendor partners, and other teams.

About the Role:
Support is extended to enterprise solutions such as Ascender/aPay (payroll), SuccessFactors Employee Central, and other modules (HR), iLearn (learning management), and other corporate solutions. Experience in any of these solutions or similar is highly desirable.
Manage user requests through the Service Desk, triage effectively, and ensure the maintainability of the core product.
Work on issue resolution and assist in testing changes implemented by our Vendor Partner.

Skills Required:
Proficiency in support management.
- Strong problem-solving abilities.
- Excellent communication and Change Management skills.
- Knowledge of organisational solutions like compliance management, learning management, HR, and payroll solutions.
- Advanced Excel expertise.
- Report development skills.
- Proficient in testing methodologies.

**Qualifications and Experience**:

- Proven experience in supporting enterprise solutions, preferably in Ascender/aPay, SuccessFactors, iLearn, or similar.
- Familiarity with user acceptance testing processes.
- Documentation skills for processes and training materials.
- Experience in conducting training workshops.
- Effective engagement with stakeholders, vendor partners, and cross-functional teams.
- Knowledge of compliance management, learning management, HR, and payroll solutions.
- Strong Excel skills for data analysis.
- Experience in report development.
- Testing skills to ensure the quality of changes.

  • Senior Ict Consultant

    1 week ago

    Brisbane, Queensland, Australia Titan ICT Full time

    About usTitan ICT is an Australian-owned company specialising in delivering strategic ICT advice, systems integration, and technical support services into the mining and resource industry.With a proud record of delivery since 2003, we have a national footprint with offices located Brisbane, Perth and Sydney.It's an exciting time for us as we experience...

  • Senior ICT Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Titan ICT Full time

    About usTitan ICT is an Australian-owned company specialising in delivering strategic ICT advice, systems integration, and technical support services into the mining and resource industry. With a proud record of delivery since 2003, we have a national footprint with offices located Brisbane, Perth and Sydney.It's an exciting time for us as we experience...

  • Senior ICT Consultant

    1 week ago

    Brisbane, Queensland, Australia Titan ICT Full time

    About usTitan ICTis an Australian-owned company specialising in delivering strategic ICT advice, systems integration, and technical support services into the mining and resource industry. With a proud record of delivery since 2003, we have a national footprint with offices located Brisbane, Perth and Sydney.It's an exciting time for us as we experience...

  • Ict Support Officer

    1 week ago

    Brisbane, Queensland, Australia All Hallow's School Full time

    ICT | Information Technology/CommunicationsClosing date: 13/02/2023All Hallows' School is a Catholic girls' school that is a Ministry of Mercy Partners.All Hallows' is committed to a vision of education that takes account of diverse student needs and social issues, particularly those affecting women and justice. This philosophy is reflected in the academic...

  • Support Officer

    2 weeks ago

    Brisbane, Australia Queensland Reconstruction Authority Full time

    The Information Communication Technology (ICT) and Information Services Team is responsible for the design, operation, security, and management of QRA's information and communications infrastructure, electronic assets, databases, systems support and management of associated contracts.In this role you will: - Carry out all tasks required for the delivery of...

  • Ict Consultant

    2 weeks ago

    Brisbane, Australia Titan ICT Full time

    **Job Category**:Telecommunications (Information & Communication Technology)**Job Type (PT / FT)**:Full Time**Job Location**:Brisbane**Contract Type**:Permanent**About Us** Titan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services. With a proud record of delivery since 2003, we have a...

  • ICT Consultant – Digital Radio

    1 week ago

    Brisbane, Queensland, Australia Titan ICT Full time

    About UsTitan ICT is a company based in Australia that specializes in providing strategic ICT advice, systems integration, and technical support services. With a history dating back to 2003, we have established a strong presence across the nation, including offices in Brisbane, Perth, and Sydney. At present, we are in a phase of organic growth that presents...

  • Ict Support Officer

    1 week ago

    Brisbane, Queensland, Australia All Hallow's School Full time

    ICT | Information Technology/CommunicationsClosing date: 30/05/2023All Hallows' School is a Catholic girls' school that is a Ministry of Mercy Partners.All Hallows' is committed to a vision of education that takes account of diverse student needs and social issues, particularly those affecting women and justice. This philosophy is reflected in the academic...

  • Ict Support Officer

    2 months ago

    Brisbane Northern Suburbs, Australia Hudson Australia Full time

    The Information and Communications Technology (ICT) Support Officer delivers client focussed ICT support services to the Brisbane-based State Operations Centres (OpCens) and the Metro North and Metro South Regions. The role assists the ICT Officer to deliver ICT services to support the operational and business objectives of the regions. The role also...

  • Ict Consultant – Digital Radio

    1 week ago

    Brisbane, Queensland, Australia Titan ICT Full time

    About UsTitan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services.With a proud record of delivery since 2003, we have a national footprint with offices located Brisbane, Perth and Sydney.It's an exciting time for us as we experience organic growth.As a result, we are looking for an...

  • Ict Support Officer

    4 weeks ago

    Brisbane, Australia Exclaim IT Pty Ltd Full time

    **up to $46.28 per hour**: - Initial contract up till 28th June with possible extensions - Work for a large QLD State Government department in Brisbane - Hybrid working arrangement on offer **Location**:Brisbane, Queensland 4000 - Australia **Work type**:Contract **Date Posted**:13 March, 2024 **Reference**:#16490 **About the role**.**: Our QLD State...

  • Ict Service

    3 weeks ago

    Brisbane, Australia Davidson Group Services Full time

    **Exciting Opportunity in ICT Service & Support!** **Position: ICT Service & Support Officer (6-month Secondment Backfill)** **Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office)** Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and...

  • Aps 5 Ict Support Officer

    2 weeks ago

    Brisbane, Australia Department of Veterans' Affairs Full time

    Salary Range: $85,503 - $89,106+ Attractive Superannuation - Contact Officer: Kristen Perkins 0429 969 822 **Duties** - Provision of ICT Onsite Support to DVA staff for ICT equipment including surface pros, laptops, telephones, mobile devices, video conferencing, printers, other IT equipment and support for desk relocation - Provision and support of ICT...

  • Ict Support Officer

    1 week ago

    Brisbane, Queensland, Australia Exclaim IT Pty Ltd Full time

    up to $46.28 per hour: Initial contract up till 28th June with possible extensions Work for a large QLD State Government department in Brisbane Hybrid working arrangement on offerLocation:Brisbane, Queensland AustraliaWork type:ContractDate Posted:13 March, 2024Reference:#16490About the role.**:Our QLD State Government client is seeking an enthusiastic ICT...

  • Ict Business Applications Support

    1 week ago

    Brisbane, Australia CPL - Choice, Passion, Life Full time

    12mth Fixed Term Contract, full-time, Brisbane CBD + WFH flexibility - Salary plus tax savings approx. $5000/yr - Grow your career with a purpose within the NDIS sector Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day. At...

  • Ict Officer

    4 days ago

    Brisbane, Australia Exclaim IT Pty Ltd Full time

    **Competitive hourly rate on offer**: - Flexible work arrangements - Work in a Queensland Government role - Brisbane location **Location**:Brisbane, Queensland 4000 - Australia **Work type**:Contract **Date Posted**:7 February, 2024 **Reference**:#16377 **About the role**.**: This opportunity exists within Information & Technology. The ICT Officer Role...

  • Applications Specialist

    3 weeks ago

    Brisbane Central Business District, Australia Paxus Australia Pty Ltd Full time

    Posted 17 March 2023 - SalaryNegotiable - LocationBrisbane CBD - Job type Contract - DisciplineProject Services + Transformation - ReferenceBBBH260709_1679019219 **Job description**: A Brisbane based government agency is currently looking for a Applications Specialist to join it's team. The ICT Technical Officer will be responsible for Installing,...

  • Aps 5 Ict Support Officer

    2 weeks ago

    Brisbane, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation The ICT Operations and Support Section, part of the ICT Delivery Branch under the Technology and Finance Division, delivers ICT support to the DVA business, providing a link to the ICT Shared Services delivered by Services Australia. The section provides coordination, support and resolution for DVA...

  • Ict Officer

    3 weeks ago

    Brisbane, Australia Lime Recruitment Full time

    Lime Recruitment is currently working with a Queensland government department to recruit an Information and Communications Technology (ICT) Officer contract to 28/06/2024 plus extension to 30/08/2024 based in the Brisbane CBD and working from home. This opportunity exists within Information & Technology. The ICT Officer Role often works across functional...

  • Applications Specialist

    3 weeks ago

    Brisbane, Australia Exclaim IT Pty Ltd Full time

    **Competitive hourly rate available**: - Engage a 6 month contract within a dynamic team - Flexible working available - Brisbane City location **Location**:Brisbane, Queensland 4000 - Australia **Work type**:Contract **Date Posted**:16 March, 2023 **Reference**:#15481 **About the role**.**: There are 5 key business groups being migrated including QSS,...