Ict/application Support Officer

7 months ago


Brisbane, Australia Hudson Australia Full time

Our client is a tertiary organisation with a presence across Queensland. They are seeking an IT Support Officer to join their team play a crucial role in ensuring the smooth functioning of our organisational systems. Our focus areas include HR, payroll, learning management, and compliance, with responsibilities spanning User Maintenance, Issue investigation, resolution, and testing. As a valuable member of the dynamic team, you will collaborate closely with business stakeholders and partners to enhance our enterprise solutions.

In the role of Enterprise Systems Support Officer, you will be expected to:

- Provide comprehensive support across our enterprise solutions.
- Actively participate in user acceptance testing.
- Document and update processes and training materials.
- Conduct training workshops when necessary.
- Engage with key stakeholders, vendor partners, and other teams.

About the Role:
Support is extended to enterprise solutions such as Ascender/aPay (payroll), SuccessFactors Employee Central, and other modules (HR), iLearn (learning management), and other corporate solutions. Experience in any of these solutions or similar is highly desirable.
Manage user requests through the Service Desk, triage effectively, and ensure the maintainability of the core product.
Work on issue resolution and assist in testing changes implemented by our Vendor Partner.

Skills Required:
Proficiency in support management.
- Strong problem-solving abilities.
- Excellent communication and Change Management skills.
- Knowledge of organisational solutions like compliance management, learning management, HR, and payroll solutions.
- Advanced Excel expertise.
- Report development skills.
- Proficient in testing methodologies.

**Qualifications and Experience**:

- Proven experience in supporting enterprise solutions, preferably in Ascender/aPay, SuccessFactors, iLearn, or similar.
- Familiarity with user acceptance testing processes.
- Documentation skills for processes and training materials.
- Experience in conducting training workshops.
- Effective engagement with stakeholders, vendor partners, and cross-functional teams.
- Knowledge of compliance management, learning management, HR, and payroll solutions.
- Strong Excel skills for data analysis.
- Experience in report development.
- Testing skills to ensure the quality of changes.



  • Brisbane, Queensland, Australia Titan ICT Full time

    About Titan ICTOur StoryTitan ICT is an Australian-owned company specialising in delivering strategic ICT advice, systems integration, and technical support services into the mining and resource industry.We have a national footprint with offices located across Australia. It's an exciting time for us as we experience organic growth.The RoleWe are currently...

  • Ict Consultant

    7 months ago


    Brisbane, Australia Titan ICT Full time

    **Job Category**:Telecommunications (Information & Communication Technology)**Job Type (PT / FT)**:Full Time**Job Location**:Brisbane**Contract Type**:Permanent**About Us** Titan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services. With a proud record of delivery since 2003, we have a...

  • Ict Support Officer

    9 months ago


    Brisbane Northern Suburbs, Australia Hudson Australia Full time

    The Information and Communications Technology (ICT) Support Officer delivers client focussed ICT support services to the Brisbane-based State Operations Centres (OpCens) and the Metro North and Metro South Regions. The role assists the ICT Officer to deliver ICT services to support the operational and business objectives of the regions. The role also...


  • Brisbane, Australia Department of Veterans' Affairs Full time

    Salary Range: $85,503 - $89,106+ Attractive Superannuation - Contact Officer: Kristen Perkins 0429 969 822 **Duties** - Provision of ICT Onsite Support to DVA staff for ICT equipment including surface pros, laptops, telephones, mobile devices, video conferencing, printers, other IT equipment and support for desk relocation - Provision and support of ICT...

  • Ict Service

    7 months ago


    Brisbane, Australia Davidson Group Services Full time

    **Exciting Opportunity in ICT Service & Support!** **Position: ICT Service & Support Officer (6-month Secondment Backfill)** **Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office)** Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and...


  • Brisbane, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation The ICT Operations and Support Section, part of the ICT Delivery Branch under the Technology and Finance Division, delivers ICT support to the DVA business, providing a link to the ICT Shared Services delivered by Services Australia. The section provides coordination, support and resolution for DVA...

  • Ict Support Officer

    7 days ago


    Brisbane, Australia Queensland Health Full time

    The role This role provides customer focused service delivery management, high level specialist advice and support to ensure ongoing forensic service delivery levels are maintained and optimised to enhance FSQ's forensic services delivery. The role provides on-site and remote technical support, incident management and request fulfilment in multiple...


  • Brisbane, Australia Eden Richie Recruitment Full time

    This is an exciting opportunity for an experienced ICT Procurement Officer/Contracts Manager to shine in this State Government role. - 4 month initial contract with potential for extension - Brisbane City location some WFH negotiable. The ICT Project Procurement Officer will play a critical role in ensuring the successful delivery of strategic analysis,...


  • Brisbane Central Business District, Australia Peoplebank Full time

    **Role - Project Support Officer - ICT** **Brisbane CBD based, Flexible work arrangements** **Hourly rate ($50.53 ph. incl. super)** **About the role** As a Project Support Officer, you will be responsible for implementing and providing governance and administrative support to the delivery of a large complex ICT Program for one of QLD. Govt...


  • Brisbane, Australia HUMANISED GROUP Full time

    The role requires innovative thinking and strategic procurement strategies to support business outcomes while operating within the constraints of the applicable procurement frameworks. The ICT Procurement Officer will facilitate the assessment of procurement risk as an independent authority in relation to strategic procurement and undertake planning and...


  • Brisbane, Australia Education Full time

    **About the Team**: The IT Service Management team within the Department of Education's Information & Technologies Branch is a collaborative and dynamic team & is dedicated to implementing and improving IT processes, ensuring the delivery of high-quality services, and supporting the department's vision of an equitable and high-performing education...


  • Brisbane, Australia Just People Information Security Full time

    12 Month Contract - Large Government Department - Market Rates The role requires innovative thinking and strategic procurement strategies to support business outcomes while operating within the constraints of the applicable procurement frameworks. The ICT Procurement Officer will facilitate the assessment of procurement risk as an independent authority in...

  • Ict Purchasing Officer

    5 months ago


    Brisbane, Australia Agriculture and Fisheries Full time

    **As ICT Purchasing Officer you will**: - Undertake ICT procurement related activities, ensuring that orders, invoices and goods receipts are processed in a timely manner, and in accordance with departmental policy and procedures. - Deliver high-quality purchasing related services to clients and external stakeholders. Build and maintain strong relationships...


  • Brisbane, Australia COMPAS PTY LTD Full time

    Long contract opportunity - Location: ACT, NSW, QLD, VIC, WA - Federal government contract opportunity Seeking an **ICT Service Portfolio Officer **to work with a reputed Federal government department. We have an exciting contracting position available with one of our large Federal Government Clients. Are you an Australian Citizen? If so, look no further...

  • Ict Purchasing

    3 weeks ago


    Brisbane, Australia Anglicare Southern Queensland Full time

    NFP Salary Packaging - Pay Less Tax - Ann St Office - Bus, Train and Ferry Options - Join a Not For Profir giving back to Queenslanders **A bit about what we do** Anglicare has grown to be one of Queensland’s most trusted providers of ‘all of life services’ across home and residential aged care, mental health, youth support, disability, homelessness,...


  • Brisbane Central Business District, Australia Peoplebank Full time

    **Role - Project Support Officer - ICT** Brisbane CBD Hybrid Working Initial engagement until Sept'23 Possible extension (Multiyear program) Hourly rate ($51/hr. incl. Super) **About the role** Seeking a Project Support Officer (PSO) to implement and provide governance and administrative support to our client including governance documents review,...


  • Brisbane, Australia Talent International Full time

    australia brisbane contract au$86.14 - au$96.14 per dayTalent International is searching for an experienced **ICT Procurement Officer** to join our **State Government client **based in **Brisbane CBD** on a** 6-month contract + **likely extensions. **// Paying up to $96.14 (inc super) p/hr (7.25 hr days)** **// 6 month contract + likely extensions** **//...


  • Brisbane, Australia National Pump & Energy Full time

    **About National Pump & Energy**: We provide the benefits you expect from a leading national company, but what makes us different? **Rewarding Work** - Being leaders in our industry, we offer a diverse fast-paced work environment **Our Culture** - We offer the career opportunities of a large company with the tight knit family feel of a smaller...


  • Brisbane, Australia Queensland Fire and Emergency Services Full time

    About us As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...


  • Brisbane, Australia Queensland Ambulance Service Full time

    We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes: - Sound knowledge or the ability to rapidly acquire a sound knowledge of the Queensland Procurement Policy, State Procurement Plan and QAS financial and procurement policies and procedures, particularly in relation to the acquisition of ICT...