Regulatory Officer

2 weeks ago

Melbourne, Australia Department of Justice and Community Safety Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Department of Justice and Community Safety

**Salary**: $56,271 - $72,262

Occupation: Regulatory Governance and Compliance

Reference: VG/DJ5431JULY2023

The Department of Government Services was established in 2023 to improve the experience for Victorian’s doing business and interacting with the government.

We are doing this by connecting and digitising our systems and platforms across state and local government, streamlining our corporate and procurement services and refocusing government policy and operations to make sure we are customer focused.

Department of Government Services brings together Digital Victoria, Service Victoria, Local Government Victoria, Consumer Affairs Victoria, the grant program centre and consolidates procurement policy, and whole of Victorian government telecommunications policy as well as the Working With Children Checks and Births, Deaths and Marriages. Oversight of Cenitex and the Public Record Office Victoria also transfers to DGS.

DGS also brings together VPS accommodation management, grant administration platforms and administration, and the procurement of whole of government goods and services. A new corporate shared service arrangement between DGS and central agencies (DPC and DTF) will deliver seamless and efficient services, while also driving VPS-wide corporate services reforms.
- **Utilise your compliance expertise to provide support and advice to Consumer Affairs Victoria.**:

- **Ongoing, Full-Time** Opportunity to work with a high-performing and passionate team in the Victorian Public Service**:

- **VPS Grade 2: $**56,271 - $72,262** plus superannuation.**

**About the Business Unit**

The Department of Government Services was established in 2023 to improve the experience for Victorians doing business and interacting with the government.

We are doing this by connecting and digitising our systems and platforms across state and local government, streamlining our corporate policy, service and delivery to make sure we are customer focused.

DGS also brings together VPS accommodation management, grant administration platforms and administration, and the procurement of whole of government goods and services. A new corporate shared service arrangement between DGS and central agencies (DPC and DTF) will deliver seamless and efficient services, while also driving VPS-wide corporate services reforms.

**About the Role**

The Regulatory Transaction Services (RTS) provides business and occupational licensing and not-for-profit registration services to Victorians.

Reporting to the RTS Team Leader, Regulatory Officers are responsible for the timely and accurate execution of tasks in line with legislation and operational policies associated with CAV's licensing and registration schemes.

Regulatory Officers also provide information to clients both verbally and in writing and accurately and promptly maintain CAV's record management databases and resources.

Some of your duties may include:

- Carry out tasks associated with the RTS' regulatory activities ensuring accurate, timely and professional services are provided to regulatory clients, so as to meet or exceed RTS goals and targets.
- Update, maintain and utilise electronic records and databases in accordance with RTS operational policy and departmental records management policies, procedures and business rules.

**About You**
- **Service Excellence** - undertakes work efficiently, focusing on client satisfaction and maintaining service quality despite time constraints while striving to exceed agreed service targets.
- **Planning and Organising** - plans and reviews daily work and is flexible in meeting unforeseen circumstances while continuing to meet expectations.
- **Written Communication** - produce a range of standard written documents, providing clear information and using language appropriate to the audience.
- **Verbal Communication** - assesses audience and provides appropriately tailored and clear information and explanations to a range of groups, in an effective and confident manner, dealing with challenging behaviour firmly but politely.

**Please refer to the attached PD for further information**

**How to Apply**

**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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