Regulatory Officer
4 weeks ago
Utilise your compliance expertise to provide support and advice to Consumer Affairs Victoria.
- 3 x Ongoing, Full-Time Opportunities to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 2: $56,271 - $72,262 plus superannuation.
About the Business Unit
The Department of Government Services was established in 2023 to improve the experience for Victorians doing business and interacting with the government.
We are doing this by connecting and digitising our systems and platforms across state and local government, streamlining our corporate policy, service and delivery to make sure we are customer focused.
Department of Government Services brings together Digital Victoria, Service Victoria, Local Government Victoria, Consumer Affairs Victoria, the grant program centre and consolidates procurement policy, and whole of Victorian government telecommunications policy as well as the Working With Children Checks and Births, Deaths and Marriages. Oversight of Cenitex and the Public Record Office Victoria also transfers to DGS.
DGS also brings together VPS accommodation management, grant administration platforms and administration, and the procurement of whole of government goods and services. A new corporate shared service arrangement between DGS and central agencies (DPC and DTF) will deliver seamless and efficient services, while also driving VPS-wide corporate services reforms.
About the Role
The Regulatory Transaction Services (RTS) provides business and occupational licensing and not-for-profit registration services to Victorians.
Reporting to the RTS Team Leader, Regulatory Officers are responsible for the timely and accurate execution of tasks in line with legislation and operational policies associated with CAV's licensing and registration schemes.
Regulatory Officers also provide information to clients both verbally and in writing and accurately and promptly maintain CAV's record management databases and resources.
**Some of your duties may include**:
- Carry out tasks associated with the RTS' regulatory activities ensuring accurate, timely and professional services are provided to regulatory clients, so as to meet or exceed RTS goals and targets.
- Update, maintain and utilise electronic records and databases in accordance with RTS operational policy and departmental records management policies, procedures and business rules.
- In accordance with operational policy and departmental records management policies, procedures and business rules, process incoming mail and matters creation for Consumer Affairs Victoria.
About You
- Service Excellence - undertakes work efficiently, focusing on client satisfaction and maintaining service quality despite time constraints while striving to exceed agreed service targets.
- Planning and Organising - plans and reviews daily work and is flexible in meeting unforeseen circumstances while continuing to meet expectations.
- Written Communication - produce a range of standard written documents, providing clear information and using language appropriate to the audience.
- Verbal Communication - assesses audience and provides appropriately tailored and clear information and explanations to a range of groups, in an effective and confident manner, dealing with challenging behaviour firmly but politely.
Please refer to the attached PD for further information
How to Apply
**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.
At interview stage and prior to commencement of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with three doses of a COVID-19 vaccine.
Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of three doses of a COVID-19 vaccine required by the department (from time to time).
**Acceptable evidence includes**:
- COVID-19 digital certificate or ATAGI exemption certificate (available via your myGov account)
- Your immunisation history statement (available via your myGov account)
Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.
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