Lead, Issue Resolution

7 days ago


Melbourne, Australia UniSuper Full time

**Share your ideas and insights to help us improve processes and drive change**:

- **Annual study assistance support to continue your professional development**:

- **Additional 3 days paid leave at Christmas - equating to 5 weeks leave
**About US**
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.

**The opportunity**
The Issue Resolution Team Lead is responsible for managing incidents and issues raised by the Business. Leading a team of IR Analysts, the teams primary objective is to close off each incident and to escalate potential regulatory breaches.

Further responsibilities include:

- Running workshops with key stakeholders to test, seek feedback, and implement solutions whilst adhering to all regulatory compliance obligations
- Driving bulk and/or single account restoration activities needed to complete and close off incidents
- Recording updates into platforms such as: Radar, IRD documents, Jira, and Issue logs.

**About you**
We are looking for an individual who has worked in fast moving transformation environments and is comfortable working with a degree of ambiguity. You are extremely outcome and solutions focused and have a passion for supporting and uplifting the capability of your team.

This is a key role that sits across multiple functions, therefore your strong relationship management skills will be called upon daily in this role.

In addition, you have experience in the following areas:

- Previous leadership experience
- Experience in superannuation is preferred
- SQL knowledge with proven experience in data analysis
- General understanding of Operational Business Processes and Software Development Life Cycle (SDLC)

**What US offer**
We take a long-term outlook and will invest in our employee's development and training with a personal development plan and yearly funding to support your career goals, as well as these amazing benefits:

- Highly achievable performance incentive
- 17% super as standard but with the ability to dial down to 10.5%
- Additional 3 days paid leave over the Christmas period - equating to 5 weeks leave
- Additional 3 days ‘Community and Culture’ leave allowing you to give back to your community and celebrate what is important to you

We're passionate about knowledge and sharing it amongst our members and our employees, therefore we believe that 60% in office is the best way to collaborate and build relationships with your colleagues whilst offering flexibility as to how this works for you.

If you feel you have the experience and skills required for this role, please apply

**Think Great. Create Great.



  • Melbourne, Australia Mecca Recruitment Group Full time

    Build your team from the GROUND up - Not just your average Dispute Resolution Manager role - Clear career path ahead Our client takes pride in providing top-notch financial services to our valued clients. As a market leader in the industry, they are committed to excellence and innovation, and we are looking for a driven and experienced Dispute Resolution...


  • Melbourne, Australia Optus Full time

    **Customer Resolution Expert**: **Date**:20 Dec 2024 **Location**: Melbourne, Australia **Company**:Singtel Group **It starts with YES!** At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via...


  • Melbourne, Australia Resolution Life Full time

    About Resolution Life At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us. For customers, advisers, companies and the industry, we are making an impact worldwide. Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life...

  • Resolutions Adviser

    2 months ago


    Melbourne, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading Regulatory agency seeks Resolutions Adviser to handle enquiries received by consumers and lawyers and resolving consumer matter complaints **Resolutions Adviser opportunities** *** - **Approx. $60-$65 per hour plus Super dependent on experience**: - **Assignment duration is up to 6 months....


  • Melbourne, Australia Resolution Digital Full time

    Resolution is a Full-Service Digital Agency and our mission is to drive Remarkable results for our clients. We are the platform junkies, the investigative analysts, the creative collaborators. Our experience spans over a decade in the digital marketing industry, producing Remarkable results for Results-Driven brands, who want an easy, uncomplicated one-stop...

  • Resolutions Specialist

    7 months ago


    Melbourne, Australia McMillan Shakespeare Group Full time

    Resolutions Specialist With seven brands across the employee benefits, fleet management and disability support industries, MMS employs around 1300 people across Australia and New Zealand. Established in 1988, MMS blazed the trail for salary packaging in Australia, and we have grown from a small family business to the ASX-listed house of brands we are...


  • Melbourne, Australia Hudson Australia Full time

    In this role, you will be investigating, reconciliating and writing assessments about complaints. This full time hybrid role is based in Melbourne Central, is a sweet 3 - 6 month contract with a possible extension starting asap. **Job Details**: - 3- 6 Month Contract - Possible extension - Melbourne Central - Close to public transport - Attractive hourly...

  • Resolutions Officer

    2 months ago


    Melbourne, Australia Health Full time

    Location: Melbourne | CBD Job type: Full time / 28 November 2025 Organisation: Health **Salary**: $95,102 - $107,905 Occupation: Customer Service/Call Centre Reference: VG/1828979 The MHWC is an accountability body in the mental health and wellbeing system established under the new Mental Health and Wellbeing Act 2022 (the Act) and recommended by the...


  • Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your administrative expertise to provide support and advice to Dispute Services - Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: $91,418 - $103,725 plus superannuation. **About the Business Unit**: Dispute Services is a multi-dispute agency which includes Domestic...

  • Manager, Resolutions

    7 months ago


    Melbourne City Centre, Australia Department of Health Full time

    The Manager, Resolutions oversees a high performing team responsible for effective handling of complaints and alternative dispute resolutions functions at the Health Complaints Commission (HCC) including managing the initial enquiries and complaints received either in writing or over the telephone. **Are you**: - A skilled manager proficient in complaints...

  • Resolutions Specialist

    6 months ago


    Melbourne, Australia McMillan Shakespeare Full time

    With seven brands across the employee benefits, fleet management and disability support industries, MMS employs around 1300 people across Australia and New Zealand. Established in 1988, MMS blazed the trail for salary packaging in Australia, and we have grown from a small family business to the ASX-listed house of brands we are today. Our collective purpose...

  • Activation Executive

    9 hours ago


    Melbourne, Australia Resolution Digital Full time

    Activation Executive, Melbourne Resolution Digital is looking for an Activation Executive to come and join our high performing, award winning Remarkable Tribe in Melbourne. The successful applicant will be responsible for paid digital campaigns across paid social, paid search and programmatic for some of the largest advertisers in Australia. You'll work...

  • Activation Manager

    7 months ago


    Melbourne, Australia Resolution Digital Full time

    ** Google's Performance Agency of the Year 3 years in a row 2018, 2019 & 2020, Microsoft's APAC Agency of the Year 2019, & B&T's Best Programmatic Trading Team and Employer of Choice, 7 years in a row** Why us? We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of...

  • Manager, Resolutions

    7 months ago


    Melbourne City Centre, Australia Department of Health Full time

    **Position Purpose**: The Manager, Resolutions oversees a high performing team responsible for effective handling of complaints and alternative dispute resolutions functions at the Health Complaints Commission (HCC) including managing the initial enquiries and complaints received either in writing or over the telephone. **Area you**: - A skilled manager...


  • Melbourne, Australia IAG New Zealand Full time

    Make a difference as a **Dispute Resolution Specialist.** Join the largest insurance group in Australia and New Zealand. **Your Role** Join an industry leading and fast paced team as a Dispute Resolution Specialist. Using your high-level dispute resolution capability and sense of fairness, along with your superior stakeholder skills, you’ll manage the...


  • Melbourne, Australia Resolution Digital Full time

    An exciting Digital Media (Activation) Assistant opportunity exists to work for Australia's leading full-Service Digital Agency. Fully remote work is welcome! **Google's Performance Agency of the Year 6 years in a row & B&T's Best Programmatic Trading Team** We are Resolution Digital, part of Omnicom Media Group (OMG). We are a full-service digital agency,...


  • Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your disoute resolution expertise to provide support and advice to the Dispute Services branch - Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: 91,418 - $103,725 plus superannuation. **About the Busness Unit**: Dispute Services is a multi-dispute agency which includes...

  • Activation Manager

    6 months ago


    Melbourne, Australia Resolution Digital Full time

    ** Google's Performance Agency of the Year 3 years in a row 2018, 2019 & 2020, Microsoft's APAC Agency of the Year 2019, & B&T's Best Programmatic Trading Team and Employer of Choice, 7 years in a row** Why us? We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of...


  • Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time / 3 Years Organisation: Department of Justice and Community Safety **Salary**: $91,418 - $103,725 Occupation: Other Reference: VG/MULTIPOSI/MAY23 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get...

  • General Associate

    7 months ago


    Melbourne, Australia Baker McKenzie Full time

    **Why Baker McKenzie?** At Baker McKenzie not only do we pride ourselves on leading pay and a great culture, joining a leading Global Law firm provides unique development opportunities to grow in a highly supportive working environment throughout all stages of your life. We know our people value flexibility around when and where they work. So we are...