Learning Delivery Specialist

6 months ago

Parramatta, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

Learning Delivery Specialist
- Hybrid role based at our Parramatta office
- 18 weeks equal paid parent leave with super
- Insurance and retail discounts from day 1

The opportunity

Crave collaborative learning? We're seeking a dynamic learning facilitator to champion teamwork and growth for Managed Fund Claims new starters, emerging leaders and more.

Your new role

The Learning & Capability team for our Workers Compensation business strives for operational excellence by working closely with our business unit as well as our customer, iCare. You will be joining a space with significant growth within a continuously improving industry, that calls for our learning requirements to grow and adapt all the time.

As our Learning Delivery Specialist, you will have the opportunity to coordinate & deliver a range of learning to new starters, emerging leaders, and stakeholder groups within our workers compensation business. More specifically you will:

- Coordinate and deliver learning virtually and in-person.
- Manage online learning e-module participation and delivery.
- Provide business reporting on learning outcomes including attendance, trends analysis and assessment.
- Work with the broader Learning and Capability team to present opportunities for growth and development in the learning eco-system
- Work directly with a range of stakeholders, including our customer to ensure the efficient and sustainable delivery of learning.

About you

With a passion for learning, you are looking for your next career move that will see you involved in the end-to-end delivery of learning within an evolving space. To be successful in this position, you will have:

- Experience in workers compensation, this may be as a case manager, team leader or other role. Preferred applicants will have experience in guiding training and learning,
- Strong active listening and questioning skills to guide and facilitate dialogue, reflection, and deeper discussion of learning topics.
- Excellent communication skills. You are confident and articulate, both verbally and nonverbally to deliver information, and provide feedback.
- Strong group management and interaction skills. You will create a safe and inclusive space for participants to share and learn from each other.
- You will have the ability to understand and respond to participants' emotions and needs fostering trust and a supportive learning environment.
- You will be adaptable to unforeseen situations and able to adjust your approach based on participants' needs.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice fo

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