Product Quality Specialist

3 months ago

Port Melbourne, Australia General Motors Full time

**Job Description**:
An exciting opportunity for an Automotive Product Quality Specialist to join our growing Brand Quality team in a fast-paced environment within Australia & New Zealand automotive industry. You will be responsible for the identification, escalation, resolution, and communication of product issues relating to all GM vehicles sold within Australia and New Zealand.

**Responsibilities but not limited to**:

- Identify, define, and root cause product issues and manage issues through to resolution.
- Collaborate with global cross-functional teams and suppliers to address product issues.
- Develop and implement quality assurance strategies and processes.
- Evaluate failed material or vehicle performance, develop means of reproducing issue where necessary, to determine cause of failure, whether design, manufacturing, or operating condition related.
- Investigate and resolve issues on escalated field vehicles, including vehicles at logistics locations and supplier facilities as required and feed issues back into vehicle homerooms.
- Lead all aspects of pre-launch Quality processes as required, such as quality drives and evaluation programs, audits and captured test fleet programs.
- Escalate issues identified as potential safety concerns to appropriate internal stakeholders.
- Author and/or release service technical documentation to describe the method of correction.

**Experience/Skills**:

- 7+ years within the automotive industry with direct involvement in, or significant exposure to relevant roles within the Aftersales business
- Tertiary qualification in an Engineering discipline OR Trade qualification as an Automotive technician is desirable.
- Experience in complex technical investigations and problem-solving methodologies.
- Experience diagnosing and resolving complex electrical and software related vehicle and component issues, with High Voltage (HV) battery and systems experience very highly regarded.
- Experience within Engineering, Aftersales Zone, or Field Service Engineering desirable
- Direct Dealer experience within the Aftersales function highly regarded.
- Strong technical understanding of the latest technology vehicle systems, components, and operation with experience in HV vehicle electrical systems and batteries highly desirable
- Strong understanding of vehicle repair techniques, tools, and processes

**About Us**

Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.

Locally, we're a business with national reach and a proud, rich automotive history, and we’ve got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand. Whether it's the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there's plenty to look forward to.

This role will see you joining the GM team and becoming engaged with Cadillac at an early stage of its entry as a pure electric vehicle brand in Australia & New Zealand. You will have the ability to work directly with consumers, suppliers, dealers and internal stakeholders at all levels on a variety of projects. We run off a hybrid working model which offers flexibility.

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

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