Concierge

4 days ago

Melbourne, Australia Australian Unity Full time

**Join us and let’s make a bigger difference together.**

It’s an exciting time to be joining Australian Unity - we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create community value. Australian Unity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Established in 1840, we’re Australia’s first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to **Help People to Thrive**.

**Your New Role**:
The primary objective of the Concierge team is to ensure the seamless arrival and departure experience of all visitors to Australian Unity while also managing the client meeting room space and events.

**Put our customer front and center by**
- Ensuring exemplary service is provided to all visitors (internal & external) as the first point of contact for Australian Unity’s Head Office
- Utilising the “service pillars” (welcoming, attentive, polished, personalised, engaging) in all interactions (visitors, colleagues and contractors)
- Having a “can do” approach
- Ensuring the facility is well-maintained (cleaning/maintenance)
- Ensuring visitor requests are addressed in a timely fashion and any delays are communicated
- Cross-promoting Australian Unity’s suite of services where possible through brochures and other collateral

**Make a difference in our community by**
- Engaging with other tenants within the building
- Connecting with industry, local business and community bodies to the benefit of Australian Unity
- Being an ambassador for Australian Unity’s Reconciliation and Disability Action Plan

**Create a great place to work by**
- Adhering to Australian Unity’s principles of “who we are” and through strict adherence to Australian Unity’s code of conduct
- Being a team player across the broader Australian Unity business
- Assist in the onboarding of new staff and sharing experiences, improvement ideas and initiatives to build a successful team
- Support making Australian Unity a safe place to work in line with “Our Way Of Being Safe” and “Psychological Safety”
- Complete any other tasks as directed by the Concierge Manager, Spring Street Operations Manager or other Australian Unity Management

**About You**:

- Experience with a previous concierge or similar role preferred
- Problem solving skills and solution focus
- High level of personal presentation
- Flexible availability - able to work some extended hours
- Communicate openly with a view to building relationships
- Seek and respond to feedback
- Manage personal growth

**Your Benefits**:
You will enjoy a range of great employee benefits and rewards including:

- A range of attractive product and service discounts from Australian Unity’s Retail and Wealth Management portfolio - including health insurance and banking products
- Supported Learning and Career Development program
- Flexible Working Arrangements including Work-From-Home days with a real work-life balance
- Available access to LinkedIn Learning courses through our great Learning platform
- Additional paid Wellbeing and Community Volunteer Days yearly

**What Makes Us, Us**

Putting people first is not just something we say, it's what we do. We care for our people so they can care for themselves and our customers. We stay true to our values (Bold, Warm, Honest), we work hard because it matters and we work well together - collaborating, encouraging and even managing to have some fun.

At Australian Unity we do the right thing and we expect the same from others. Being a member-owned company, means we're focused on our members and customers, not shareholder returns. Our purpose to Help People to Thrive, drives us to make a real difference, every day, big and small. We are passionate about improving the wellbeing of all Australians and about making a positive difference.

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