IT Process

1 week ago

Sydney, Australia The Movement Advisory Full time

Salary $180K + bonus
- CBD location & WFH
- Financial powerhouse

**Company downlow**

This world leader in financial markets has an impressive history of growth, trust & innovation. They are working on some super sexy projects This has got huge airtime with the big players in the finance world.

They understand the grind and are offering a true hybrid workplace where you come to the office when it makes sense and WFH when you need the quiet or just want to avoid that commute.

**A snippet about the role**

A brand spanking new role to provide expertise in the optimisation and transformation of capacity and availability methodologies, techniques etc to ensure process control and risk mitigation efforts are productive, efficient and result in high service stability.

You will be directly responsible for defining, embedding & maturing structured, quality processes. Your success will be shown by measurable uplift and adoption of IT service ownership processes and increased confidence in the ability to reliably and safely deliver change and maintain services in a highly regulated environment.

This is an end-to-end role through from conception to business as usual. This is a business operating hours role
**NOT 24*7.**

**What kind of human you are**

You thrive on identifying, leading and delivering processes and procedures to ensure high quality work. You will be a collaborative kinda person, with ninja level listening skills and challenging the status quo to be able to turn your findings in to processes for improvement. Communication is king and you will liaise with vendors and internal stakeholders on the regular to design processes, build it, roll it out and execution of reporting functions.

You will support the capability to implement and measure the capacity and availability processes to provide transparency & confidence around the value of the practices, to provide measures for quality and risk coverage, and enable data-driven decision-making.

You keep yourself up to date with the latest technologies & enjoy preparing monthly analytics as part of regulatory reporting. You have a mentorship mindset and will provide consultative support and coaching to service owners.

**Skills we are on the hunt for**
- Solid chops in successful transformation, optimisation & improvement of IT Service Management techniques, practices, processes with metrics, data and impact statements as evidence
- Developed & documented Service Management policies, processes and methodologies. This includes the creation and maintenance of:

- Streamlined repositories that are easy to use
- Clear policies/standards that define statements of intent and objectives
- Process maps
- Managing capacity & availability across all levels of the technology stack
- Top drawer communication skills with a client focus (internal and external)
- Collaboration, workshop facilitation, problem framing, and storytelling
- IT Service Management (ITSM) and the ITIL best practice framework
- Board, Executive and Senior Management level reporting - strong data analysis skills are key
- Understanding of financial markets/related products
- Understanding of IT related risk, including 3 lines of defence
- Understanding of governance and management of Enterprise IT
- Experience in a 24x7 operating environment
- Technical background - Operations / Infrastructure / Application Support / Application Development
- Tools: ServiceNow, Jira and the Microsoft Office suite especially Excel

**What’s in it for me?**
- Salary $180K + bonus
- CBD location & WFH
- Financial powerhouse

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