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Level 2 Application Support Consultant

4 months ago

Sydney, Australia Brennan IT Full time

**Why work for Brennan?**
We are a large national company with a reputation for delivering technical excellence, innovation and high-quality service to the mid-market and have backed up that statement by winning the #1

Managed Service Provider in Australia for the past 10 years in a row.

**Brennan IT benefits include**:

- A strong culture underpinned by values that are truly lived every day. An environment that embraces learning and development of all employees
- Flexibility to work in the way that brings out the best in you.
- The ability to do what you love, in an environment that supports you.
- A focus on health and well-being - social club, sporting teams, discounted technology purchases, health checks and more
- Discounted IT hardware and software products

**The role**
We are seeking to engage a Level 2 Software/ Application Support professional. You will join an existing supportive team and have the opportunity to explore different areas of IT.

**Requirements**:

- Proven experience with CRM/SQL
- proven Level 2 Software support experience
- Analyse and report any process improvements identified during the testing phase.
- Workshop with key stakeholders to determine a common understanding of Business and System requirements and scope of project or task work.
- Prepare documentation such as system operational procedures, process maps, data flow diagrams, requirements documents and functional specifications.
- Identify, track and report on System status, risks, and issues.

**Bonus skills**:

- Knowledge in Student Management System and Learning Management Systems.
- Software development background is ideal
- Proven Level 2 Software Development experience
- A customer focused work ethic with experience in managing customer expectations.
- Strong stakeholder engagement, management skill and the ability to support the needs of multiple key stakeholders.
- Excellent time management skills with the ability to manage multiple deadlines and priorities.
- Excellent verbal and written communication with the ability to prepare professional documentation.
- Ability to work autonomously and as part of a team, sharing ideas and encouraging others to participate.
- Ability and flexibility to rapidly learn new methodologies and technologies.
- Ability to facilitate project meetings involving a variety of Business and IT stakeholders.
- Automating the IT delivery process
- Design and coding
- Passion and initiative

**Note**:
As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennan IT is an equal opportunity employer.