Accommodation Manager

1 month ago

Carlton, Australia Rooms International Full time

**The role**

As the Accommodations Manager, you will have primary responsibility for the leasing and operations of our student accommodation residences, including enquiries and rental management as well as leadership for the front office team.

This newly created role will be a key contributor in shaping the next phase of our business development and strategic direction, and will work closely with the General Manager to achieve identified goals and objectives for ongoing growth.

**Key responsibilities**:

- Lead and mentor the front office team to ensure smooth delivery of day to day operations
- Develop sales and marketing strategies to meet leasing targets
- Oversee customer experience and resolve escalated resident concerns
- Manage operational budgets and accounts
- Ensure all processes are compliant with the Residential Tenancies Act and related standards
- Conduct HR processes where necessary, including recruitment, performance evaluation and staff development
- Coordinate with internal and external contractors to ensure all facilities are maintained to expectation
- Contribute to the development and delivery of a student life program
- Build and foster positive relationships with all stakeholders
- Other relevant duties as assigned

This is a full time permanent position with regular hours from Monday to Friday and no weekends required. Please note that this role may be required to respond to emergencies after hours where necessary, in conjunction with an onsite resident assistant team.

**Key selection criteria**
- Proven experience in student accommodation, property management, hospitality or similar
- Previous leadership or team management experience
- Existing understanding of the Residential Tenancies Act preferred
- Strong customer service and interpersonal skills with an ability to interact with and respond to diverse stakeholders and needs
- Familiarity with administrative systems and processes, including data management and reporting
- Exceptional communication skills, both written and verbal, and extensive cultural competency
- Detailed understanding of conflict management and creative problem solving
- Demonstrated ability to take initiative and manage priorities while working in a dynamic and fast-paced environment
- Strong planning and organisational skills, including attention to detail and high level of accuracy
- Aligned with the business’ values of care, respect and building positive and welcoming spaces
- Full Australian Drivers license required

**Benefits**

As part of the team at Rooms International, you’ll join a collaborative and tight-knit community that is dedicated to fostering a supportive and positive space for both employees and residents, maintaining a friendly and active work culture while delivering high performance and positive outcomes.
- Opportunities for identified professional development to suit individual career progression goals
- Unique chance to define and tailor a new role to accommodate personal strengths
- Central office location with onsite parking, access to gym facilities and close to public transport
- Ongoing initiatives for employee engagement and wellbeing, including social lunches and broader residence events

**Job Types**: Full-time, Permanent

Pay: From $85,000.00 per year

**Benefits**:

- Gym membership
- Professional development assistance

**Experience**:

- residential property management: 1 year (preferred)
- Customer service: 1 year (preferred)
- Team management: 1 year (preferred)

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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