Guest Services Officer

1 week ago

Melbourne, Australia Park Hyatt Melbourne Full time

Summary

**Care Connects Us**

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

**About Park Hyatt Melbourne**:
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

**Benefits of working with us**:

- Leading global hotel brand with career advancement opportunities
- Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
- Complimentary duty meals whilst on shift
- Discounted food & beverage and park club health & day spa treatments
- Discounted onsite car parking
- Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
- Generous paid time off and holiday policies including paid parental leave and wellbeing leave
- 10% discount with NIB Health insurance

**About the Role**

As the GSO/Porter, you will be responsible for the smooth and efficient running of the Bell Desk department by promptly assisting guests entering and leaving the hotel, whilst providing an excellent and consistent level of service. Working in a team of 12, you will support the Bell Desk Assistant Manager in the day to day operations as well as supporting the team to achieve our purpose.

**Some of the responsibilities include**
- Meet and greet all guests arriving and departing the hotel in a friendly and helpful manner
- Verify arrival and departure details and arrange luggage handling, storage, security and transportation and other services requested by guests
- Safely valet park vehicles into the car park
- Handling guest enquires and requests and being familiar with Melbourne and its surroundings
- Promptly taking guest luggage efficiently to and from the guestrooms
- Assist Concierge with basic functions

**Qualifications**:

- Full Australian driver’s license with the ability to operate both manual and automatic vehicles (International driver’s license may be considered)
- Previous work experience in a similar fast-paced hotel operations environment
- Exceptional interpersonal and communication skills along with the ability to confidentially interact with guests
- Excellent time management skills with the ability to multi-task
- The ability to work autonomously and as part of a team
- The ability to work under pressure and possess great attention to detail
- An ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
- The flexibility to work on a rotating 24/7 roster, including public holidays

  • Guest Service Officer

    2 weeks ago

    Melbourne, Australia Hyatt Place Melbourne, Caribbean Park Full time

    Summary **About the Role** The Guest Service Officer (GSO) creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. **Your Core Purpose will be**: Reporting to the Duty Manager, the GSO provides guests with an...

  • Overnight Guest Services Officer

    3 weeks ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **About Park Hyatt Melbourne** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-de-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the Role** As the Guest...

  • Guest Services Officer

    2 weeks ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **About Park Hyatt Melbourne** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-de-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the Role** As the Guest...

  • Office & Guest Relations Assistant

    5 days ago

    Melbourne, Australia Latitude Financial Services Full time

    Let’s look at the opportunity: Some key responsibilities: - Assist in the day-to-day management of team events and functions held during business hours, Incl. Coordination with the Facilities Manager on day-to-day activities scheduled at our Head Office site.- Arrange and manage the catering for meetings and events.- Assist in the organisation of...

  • Overnight Guest Service Officer

    3 weeks ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Hyatt Centric Melbourne**: Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene. Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel...

  • Guest Services Officer

    1 week ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **Care Connects Us** At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys. Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated. **About Park Hyatt...

  • Guest Services Officer

    3 weeks ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **About Park Hyatt Melbourne** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the Role** As the Guest...

  • Guest Services Officer

    1 week ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **About Park Hyatt Melbourne** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the Role** As the Guest...

  • Guest Services Officer

    3 weeks ago

    Melbourne, Australia Merlin Entertainments Group Full time

    **Guest Services Officer** **SEA LIFE Melbourne Aquarium, King St & Flinders St** **Melbourne, VIC, 3000** **Australia** Do you have the magic in you to create memorable experiences, all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Dream of being part of a team that creates smiles and memories...

  • Overnight Guest Service Officer

    1 week ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Location**: Melbourne CBD VIC **Salary/rate**: Base rate + Penalties & Overtime paid + Super - Flexible rotating roster to accommodate your lifestyle - 5-minute walk from Southern Cross train station - On-the-job skill development and training **Hyatt Centric Melbourne**: Hyatt Centric Melbourne is the Centric brand’s first hotel in Australia....

  • Guest Services Officer

    2 weeks ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **About Park Hyatt Melbourne** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-de-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the Role** As the Guest...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Australia Hotel Grand Chancellor Melbourne Full time

    Hotel Grand Chancellor Melbourne is a busy boutique style upscale hotel of 160 rooms with a dedicated conference floor boasting 5 conference rooms in the Melbourne CBD. Our team members are dedicated and passionate and we have an exciting opportunity for a full time Guest Service Agent to join our team. Reporting to the Front Office Duty Managers, the Guest...

  • Guest Services Officer

    1 week ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **Care Connects Us** At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys. Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated. **About Park Hyatt...

  • Guest Service Representative

    3 weeks ago

    Melbourne, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024301113 **Location**: Melbourne, Victoria Stamford Plaza Melbourne is a five-star hotel located at the “Paris end” of Little Collins Street in the heart of the shopping and theatre district. Stamford Plaza Melbourne is looking for an experienced Guest Service Representative to joining our growing team. Permanent full-time...

  • Overnight Guest Services Officer

    1 week ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **Care Connects Us** At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys. Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated. **About Park Hyatt...

  • Guest Service Agent

    10 hours ago

    Melbourne, Australia Hilton Full time

    Guest Service Agent **This position is open to Australian residents only or applicants who have the legal right to work in Australia.** **About Hilton Melbourne Little Queen Street**Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10...

  • Guest Service Agent

    4 weeks ago

    Melbourne, Australia Mantra on Little Bourke Full time

    A 4.5 star hotel in the heart of Melbourne, **Mantra on Little Bourke** offers plush accommodation ranging from Studios to 2 bedroom self-contained apartments. Its facilities are first class and includes an a la carte restaurant and 24 hour room service, while Its location allows quick access to transport links, boutique shopping, famous eat streets and lots...

  • Guest Relations Officer

    2 weeks ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **Care Connects Us** At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys. Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated. **About Park Hyatt...

  • Guest Service Agent

    1 week ago

    Melbourne, Australia AccorHotel Full time

    **Company Description** **_ Novotel Melbourne South Wharf_** features golden 26 level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and adjacent to the DFO centre,...

  • Guest Service Agent

    3 weeks ago

    Melbourne, Australia Accor A&R Full time

    Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a **Guest Service Agent **and build your career with Accor. **As our next Guest Service Agent, you will**: - Deliver service excellence, from check in to check out and everywhere in between - Often be the first point of contact for guests...