Guest Services Officer

4 months ago

Melbourne, Australia Park Hyatt Melbourne Full time

Summary

**Care Connects Us**

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

**About Park Hyatt Melbourne**:
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

**Benefits of working with us**:

- Leading global hotel brand with career advancement opportunities
- Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
- Complimentary duty meals whilst on shift
- Discounted food & beverage and park club health & day spa treatments
- Discounted onsite car parking
- Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
- Generous paid time off and holiday policies including paid parental leave and wellbeing leave
- 10% discount with NIB Health insurance

**About the Role**

As the GSO/Porter, you will be responsible for the smooth and efficient running of the Bell Desk department by promptly assisting guests entering and leaving the hotel, whilst providing an excellent and consistent level of service. Working in a team of 12, you will support the Bell Desk Assistant Manager in the day to day operations as well as supporting the team to achieve our purpose.

**Some of the responsibilities include**
- Meet and greet all guests arriving and departing the hotel in a friendly and helpful manner
- Verify arrival and departure details and arrange luggage handling, storage, security and transportation and other services requested by guests
- Safely valet park vehicles into the car park
- Handling guest enquires and requests and being familiar with Melbourne and its surroundings
- Promptly taking guest luggage efficiently to and from the guestrooms
- Assist Concierge with basic functions

**Qualifications**:

- Full Australian driver’s license with the ability to operate both manual and automatic vehicles (International driver’s license may be considered)
- Previous work experience in a similar fast-paced hotel operations environment
- Exceptional interpersonal and communication skills along with the ability to confidentially interact with guests
- Excellent time management skills with the ability to multi-task
- The ability to work autonomously and as part of a team
- The ability to work under pressure and possess great attention to detail
- An ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
- The flexibility to work on a rotating 24/7 roster, including public holidays

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