Partnership and Intake Officer

**Job description**

Lighting lives is an NDIS provider establish to create a new care practice by putting the persons at the centre of the care. An organization run by professionals with a background of Social Work and Registered Nursing. We are dedicated to empowering individuals with disabilities, promoting independence, and enhancing their quality of life. Our team is passionate, professional, and focused on providing exceptional care and support.

**Job Description
- Partnership and intake officer**

We are seeking a dedicated, compassionate and experienced intake and partnership officer to work in align with the Lighting lives values and work towards creating a network of disability service providers, to increase awareness and understanding of our services, fostering greater engagement and inclusion for NDIS participants and individuals with disabilities. This role is essential in broadening our impact and enhancing our service offerings.

**We are offering**:

- Friendly and supportive environment
- Opportunity to join and play a vital part in a successfully growth of the company.
- Immediate start available
- Career progression and development
- Tools of the trade
- Laptop, mobile
- Flexible working support

**Duties and responsibilities include, but are not limited to**:

- Develop and execute strategies to grow Lighting lives’ client base and expand service offerings.
- The position of intake and Business Development Lead is responsible for the growth of new client acquisition.
- Developing and cultivating relationships with internal and external stakeholders.
- Maintain and enhance strong relationships with existing clients, ensuring their ongoing satisfaction and engagement.
- Conduct market research to identify trends, opportunities, and competitive threats.
- Be responsible for primarily growing and developing our client base
- Ownership of new client intake and working with various external stakeholders until client is fully transitioned into the business.
- Serve as a key representative at industry events, conferences, and networking functions, showcasing our services and values.
- Implementing marketing and communication strategies to promote the disability support business, including the creation of marketing contents, social media campaigns, and advertising.
- Monitoring and reporting on key performance indicators and business analytics to the management
- Developing and implementing strategies to achieve the business goals.
- Prepare monthly reports as directed by management
- All other duties as directed by Senior Management
- A minimum of 2 years of Experience as Business Development Manager or a similar role in Disability industry
- Relevant Diploma or tertiary qualification preferred
- Proven experience to develop professional relationships that lead to business growth through new clients and client retention
- Strong understanding of NDIS frameworks, particularly in relation to SIL, respite care, and in-home support services.
- Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with a diverse range of stakeholders.
- Development and implementation of growth strategies aligned with the organization objectives.
- Experience working with vulnerable people and knowledge of varying degrees of disability.
- A wide-ranging and working understanding of the NDIS, relevant legislations, and practice standards.
- Ability to work independently and as part of a team in a fast-paced environment.
- Demonstrated experience in leadership, stakeholder management, problem-solving skills, conflict resolution and organizational skills.
- Self-motivated, a positive role model with a ‘can do' attitude.
- Innovative and out of box thinking to establish connections and follow-it up.

**And must have**:

- Reliable car and current driver's license
- Intermediate Microsoft Office - Outlook, Word, Excel, PowerPoint
- Social media - ability to prepare contents, ads and create traffic.
- Hold or willing to attain NDIS Workers Screening Check, Working with Children’s check, Current First Aid Certificate, NDIS Worker Orientation Module Certificate
- Strong communication and interpersonal skills

**Job Type**: Casual

Pay: $35.00 - $43.00 per hour

Expected hours: 24 - 32 per week

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- 8 hour shift

**Experience**:

- sales-NDIS: 1 year (preferred)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

**Job Type**: Casual

Pay: $35.00 - $43.00 per hour

Expected hours: 25 per week

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 01/10/2024