Customer Service Officer
1 month ago
Our client is a leading wholesaler of quality outdoor products & have an opportunity for an outgoing, results driven **Customer Service/Warranty Officer** to join their team in Western Sydney.
One of the key functions of this role is to take and action orders from active/existing clients regarding their products and services.
**Key responsibilities;**
- Data entry of service/warranty reports
- Taking inbound calls daily (30-60)
- Communicating with customers to confirm orders & delivery times
- Resolve any product related issues & provide solutions
- Work closely with account managers
- Liaise with warehouse regarding spare parts & replacements
**The successful applicant;**
- Proven experience in a similar role _(call centre experience highly regarded)_
- Demonstrated experience assessing/processing warranty/service claims
- Great attention to detail
- Excellent communication skills
- Ability to work well under pressure & multi task
- Full working rights
**Salary**: From $60,000.00 per year
Schedule:
- Morning shift
**Experience**:
- Inbound call centre: 1 year (preferred)
- Customer service: 3 years (preferred)
Work Authorisation:
- Australia (preferred)
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