Client Success Lead

4 weeks ago

Melbourne, Australia Sustainability Victoria Full time

Location: Melbourne | CBD

Job type: Full time / 2 years

Organisation: Sustainability Victoria

**Salary**: $105,479 - $116,550

Occupation: Communications, Marketing and Media

Reference: VG/102232E

We are at the forefront of transitioning Victoria to a circular, climate-resilient economy. Our vision is simple - drive down emissions and reduce our waste. We employ the brightest minds, create the boldest plans and stay true to our vision. Our relationships with the industry, government, private and community sectors are what primes Victoria to deliver economic growth and sector resilience. Collectively our work, when combined, drives down emissions towards zero net levels and reduces waste - because everyone deserves a cleaner environment now, and for decades to come. We were listed in First Place in the AFR Boss Best Places to Work for 2023 in the Government, Education & Not-For-Profit sector and included in the HRD ‘5 Star Employer of Choice’ - hot list for 2023. We are an agency of the Victorian Government. Join us.

VPS5.1 - Fixed Term 2 years

**About the role**

This role will also be responsible for onboarding new clients, as well as managing helpdesk, maintenance requests and development schedules, including documenting and communicating changes to users.

**About you**

To be successful in this role you will need to provide excellent contract management and customer service, to ensure that key stakeholders and end-users are satisfied with the product, and Sustainability Victoria (SV) is meeting contractual obligations and service levels.

This position requires a valid Working with Children Check or VIT registration.

**About us**

Sustainability Victoria (SV) is a trusted delivery agency of the Victorian Government and a market enabler. We are passionate about creating a future where waste is designed out of the system and products and materials stay in our economy for as long as possible.

SV recognises that flexibility is an essential part of a diverse, agile, and high performing workforce. We strive to support all employees unique working situations while ensuring that the operational and strategic needs of SV are met.

**How to Apply**

Applications including a resume and a cover letter stating your relevant skills and experience (in line with the Key Selection Criteria) are to be submitted online via the relevant websites (either JSE or Careers Vic).

Applications close 11.59pm 29/11/23.

**_ FOR INTERNAL VPS EMPLOYEES:_**

**Requirements and relevant information**
- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
- The successful applicant will be required to undergo pre-employment checks which may include police checks and misconduct screening.
- Valid Working with Children Check or VIT registration

At SV we are building an accessible and inclusive workforce. We want to attract and retain people of all genders, ages, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage.

We aim for an inclusive workplace that makes every employee feel valued while also acknowledging their differences and how these differences contribute to the organisation's culture and business outcomes

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