Customer Operations Specialist

5 months ago

Surry Hills, Australia Langton's Full time

**Company Description**
LANGTONS is a luxury lifestyle brand and the fine wine market leader in Australia.

Established in Melbourne in 1988 as a specialist wine auction house, LANGTONS has evolved to encompass digital auctions and retail, a wine broking service, and a private wine exchange. Working with an extensive network of winemakers, negociants and importers, LANGTONS offers unparalleled access to the world of fine wine to our network of clients and customers supplying some of the finest private cellars in Australia.

We are proud to be part of the Endeavour Group - Australia's leading retail drinks and hospitality business united around the common purpose of ‘creating a more sociable future together.’
- ** Be uniquely you, come as you are**:

- ** Help shape LANGTONS Luxury Customer Experience**:

- ** Hybrid working from Sydney or Melbourne**

The **Customer Operations Specialist** will be the primary customer-facing point of contact for the LANGTONS business. You and the team are responsible for the seamless and timely resolution of customer queries. You will work to understand or anticipate our luxury customers' needs, and then act to meet those needs, with the intention to not only satisfy but delight them.

This role is vital to proactively provide the high-quality customer experience that LANGTONS luxury customers expect. You will also influence the continuous improvement of our customer proposition, by providing recommendations based on analysis of customer feedback, and then working across the business to help implement the resulting initiatives.

Sound good? Read on.

Here is a taster of what you can expect in this role:

- Create exceptional relationships with all our customers, with a focus on VIPs and 88s.
- Operate with autonomy to do what it takes to create a seamless experience.
- Harness customer feedback, to provide insight and help prioritise work to be done.
- Understand where our customer pain points are and resolve these challenges for our customers.
- Work cross-functionally to drive business change based on customer feedback.
- Ensure the timely, accurate and appropriate response to customer queries for all channels.

**Qualifications**
Now let’s talk about you:

- Experience working in a customer service environment
- Excellent telephone manner with strong verbal communication skills
- Attention to detail
- Ability to work in an agile environment
- Customer-centric approach
- Ensure customer satisfaction by providing excellent service
- Ability to multitask and prioritise work effectively

**The benefits are good too**
- We offer flexible working in every sense
- An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
- Monthly meeting-free days
- Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
- Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.
- At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply._
**Additional Information** We are together creators**

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
- #WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup_

  • Customer Operations Specialist

    4 months ago

    Surry Hills, Australia LANGTONS Full time

    **Company Description** LANGTONS is a luxury lifestyle brand and the fine wine market leader in Australia. Beginning as a specialist wine auction house in 1988, today LANGTONS is home to client relation services, auctions, retail and events. Representing the most engaged and affluent wine collectors in Australia, LANGTONS unite those with a passion for...

  • Customer Support

    5 months ago

    Bowen Hills, Australia Prestige Staffing Solutions Full time

    Full-Time Paid Traineeship - Customer Support & Operations Specialist **Position**: Customer Support & Operations Specialist Trainee **Type**: Full-Time **Location**: Bowen Hills, QLD, 4006 **Duration**: 1 Year **Qualification**: Certificate III in Business **About Audeara**: Audeara is a global leader in hearing health, dedicated to revolutionizing...

  • Customer Hub Operations Lead

    5 months ago

    Surry Hills, Australia Endeavour Group Full time

    **Company Description** Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...

  • Senior IT Operations Specialist for Education Community

    4 days ago

    Surry Hills, New South Wales, Australia Teachers Health Full time

    At Teachers Health, we're seeking a highly skilled Senior IT Operations Specialist to join our team in Surry Hills. This exciting opportunity will see you working closely with our operations team to ensure seamless integration of our core applications, particularly HAMBS, with our operational processes.As a Senior IT Operations Specialist, you'll be...

  • Customer Care Specialist

    5 months ago

    Surry Hills, Australia Lawpath Full time

    **Snapshot of the Role** Join Lawpath and interact directly with our clients to help maintain our position as Australia’s highest-rated legal company. **Who we are** Lawpath is Australia’s largest online legal platform for small businesses, disrupting a $100B industry and shaping the future of legal delivery. Our mission is to make the law accessible to...

  • Customer Success Executive

    5 months ago

    Surry Hills, Australia Driva Full time

    This is a Customer Success Specialist role with Driva based in Surry Hills, Australia. Driva creates a seamless and transparent financing experience that enables all Australians to get their best loan match. We're known for our innovative approach, transparency, and commitment to customer satisfaction. Our culture thrives on creativity, collaboration, and...

  • Customer Service Manager

    4 months ago

    Surry Hills, Australia Teamm8 Pty Ltd Full time

    We require a Customer Service Manager to implement customer care strategies and oversee all related enquiries ,currently managing 2-3 staff, potentially more as we continue to grow. The role will report directly to the CEO and Logistics Manager and will work closely with the Marketing Specialist. The role is permanent full-time, 38 hours per...

  • Manager - Proactive Customer Management

    4 months ago

    Surry Hills, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Surry Hills, NSW, AU, 2010- Req ID: 65148- Ongoing. 35 hours per week. - Location: Customer Specialist Centre, Surry Hills. Flexible and hybrid working options available. - Clerk Grade: 9/10 Level. Base salary $120,859 to $133,183 plus super and annual leave loading. **About us** At NSW Trustee & Guardian, we protect,...

  • Payroll Specialist

    3 weeks ago

    Surry Hills, New South Wales, Australia Torrens Global Education Services Pty Limited Full time

    Job Title: Payroll SpecialistAt Torrens University Australia, we're seeking a highly skilled Payroll Specialist to join our team. As a key member of our payroll function, you'll play a critical role in delivering exceptional customer experience to our payroll customers by providing timely and accurate fortnightly and monthly payroll.Key...

  • Wine Specialist Assistant

    3 days ago

    Surry Hills, New South Wales, Australia Coles Full time

    Vintage Cellars is a leading fine wine specialist in Australia, dedicated to sharing knowledge and passion for wine, beer, and spirits with our customers since 1951.We're passionate storytellers, committed to creating a workplace that's safe, respectful, and inclusive for all team members. Our team is growing, and we're excited to welcome new members who...

  • Category Development Specialist

    3 weeks ago

    Surry Hills, New South Wales, Australia SILK Laser Clinics Full time

    {"title": "Category Specialist - Skin", "description": "Job SummaryDrive growth and development of the skincare category, focusing on pricing strategies, cost management, and standard operating procedures.The Category Specialist - Skin will play a pivotal role in driving the growth and development of our skincare category. Reporting to the Head of Skin, this...

  • Food Safety Specialist

    1 month ago

    Surry Hills, New South Wales, Australia ED - Group Support Functions Full time

    About UsEndeavour Group is a leading customer franchise in drinks and hospitality in Australia, with a strong track record of growth and a portfolio that includes Dan Murphy's, BWS, ALH Hotels, and more.Job SummaryWe are seeking a highly skilled Food Safety Specialist to join our team. As a Food Safety Specialist, you will be responsible for ensuring the...

  • Operations Director

    4 weeks ago

    Surry Hills, New South Wales, Australia JRM Hospitality Full time

    Head of OperationsJRM Hospitality is seeking a seasoned Operations Manager to oversee our existing venues across Sydney and lead the launch of new locations.About the RoleThis is a critical position that requires a dynamic leader to drive operational excellence, ensure commercial success, and expand our brand footprint.Key ResponsibilitiesOversee daily...

  • Category Specialist

    5 months ago

    Surry Hills, Australia SILK Laser Clinics Full time

    About the job **Purpose of the Role**: Reporting to the Head of Skin, the Category Support Specialist will play a pivotal role in driving the growth and development of our skincare category. With a primary focus on pricing strategies, cost management, and standard operating procedures, this role will ensure the category's success through effective...

  • Customer Service Manager

    4 days ago

    Surry Hills, Australia Bannister in Home Care Full time

    Bannister in Home Care is currently recruiting a Customer Service Manager to join our Sydney based team. Bannister In Home Care delivers in-home support services to clients with varied needs due to ageing, acquired or inherited disability or injury. Bannister In Home Care provides services on behalf of the Australian Government and must comply with...

  • Culinary Specialist

    2 weeks ago

    Surry Hills, New South Wales, Australia Fink Group Full time

    About Fink GroupFink Group is a leading restaurant group in Australia, renowned for its unique dining experiences. We're seeking a skilled Culinary Specialist to join our team at Firedoor, a fire-powered restaurant in Surry Hills.About the RoleWe're looking for a passionate and knowledgeable individual with a strong background in fine dining and cooking with...

  • Category Development Specialist

    2 months ago

    Surry Hills, New South Wales, Australia SILK Laser Clinics Full time

    About the RoleWe are seeking a highly skilled Category Development Specialist to join our team at SILK Laser Clinics. As a key member of our skincare category team, you will play a pivotal role in driving the growth and development of our skincare business.Key ResponsibilitiesPricing Strategies and Cost ManagementCollaborate with the Head of Skincare to...

  • Category Specialist

    5 months ago

    Surry Hills, Australia SILK Laser Clinics Full time

    Category Specialist - SkinSurry Hills NSW 2010, Australia Req #824 Friday, 22 March 2024About the job Purpose of the Role: Reporting to the Head of Skin, the Category Support Specialist will play a pivotal role in driving the growth and development of our skincare category. With a primary focus on pricing strategies, cost...

  • Category Specialist

    1 month ago

    Surry Hills, New South Wales, Australia SILK Laser Clinics Full time

    About the RoleWe are seeking a highly skilled Category Specialist to join our team at SILK Laser Clinics. As a key member of our category support team, you will play a pivotal role in driving the growth and development of our skincare category.Key ResponsibilitiesCollaborate with the Head of Skin to develop and review reports and metrics to achieve revenue...

  • Category Specialist

    4 weeks ago

    Surry Hills, New South Wales, Australia SILK Laser Clinics Full time

    About the RoleWe are seeking a highly skilled Category Specialist to join our team at SILK Laser Clinics. As a key member of our category support team, you will play a pivotal role in driving the growth and development of our skincare category.Key ResponsibilitiesCollaborate with the Head of Skin to develop and review reports and metrics to achieve revenue...