Customer Operations Specialist

7 months ago

Surry Hills, Australia Langton's Full time

**Company Description**
LANGTONS is a luxury lifestyle brand and the fine wine market leader in Australia.

Established in Melbourne in 1988 as a specialist wine auction house, LANGTONS has evolved to encompass digital auctions and retail, a wine broking service, and a private wine exchange. Working with an extensive network of winemakers, negociants and importers, LANGTONS offers unparalleled access to the world of fine wine to our network of clients and customers supplying some of the finest private cellars in Australia.

We are proud to be part of the Endeavour Group - Australia's leading retail drinks and hospitality business united around the common purpose of ‘creating a more sociable future together.’
- ** Be uniquely you, come as you are**:

- ** Help shape LANGTONS Luxury Customer Experience**:

- ** Hybrid working from Sydney or Melbourne**

The **Customer Operations Specialist** will be the primary customer-facing point of contact for the LANGTONS business. You and the team are responsible for the seamless and timely resolution of customer queries. You will work to understand or anticipate our luxury customers' needs, and then act to meet those needs, with the intention to not only satisfy but delight them.

This role is vital to proactively provide the high-quality customer experience that LANGTONS luxury customers expect. You will also influence the continuous improvement of our customer proposition, by providing recommendations based on analysis of customer feedback, and then working across the business to help implement the resulting initiatives.

Sound good? Read on.

Here is a taster of what you can expect in this role:

- Create exceptional relationships with all our customers, with a focus on VIPs and 88s.
- Operate with autonomy to do what it takes to create a seamless experience.
- Harness customer feedback, to provide insight and help prioritise work to be done.
- Understand where our customer pain points are and resolve these challenges for our customers.
- Work cross-functionally to drive business change based on customer feedback.
- Ensure the timely, accurate and appropriate response to customer queries for all channels.

**Qualifications**
Now let’s talk about you:

- Experience working in a customer service environment
- Excellent telephone manner with strong verbal communication skills
- Attention to detail
- Ability to work in an agile environment
- Customer-centric approach
- Ensure customer satisfaction by providing excellent service
- Ability to multitask and prioritise work effectively

**The benefits are good too**
- We offer flexible working in every sense
- An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
- Monthly meeting-free days
- Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
- Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.
- At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply._
**Additional Information** We are together creators**

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
- #WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup_

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