Quality Assurance Coordinator
3 weeks ago
The Communications Centre sits within Growth Engagement and Marketing Directorate and is the Universitys central enquiries team that manages all phone and digital inbound and outbound enquiries along with bulk student communications across all ECU campuses. The Communications Centre team’s functional role is the provision of frontline advice/information, driving student growth, omni-channel enquiry management, electronic communications and support services to all ECU students.
The Role
Criteria
**Education and Experience**: Tertiary qualifications or extensive relevant work experience in quality management, customer service, or a related field.
**Analytical Skills**: Proven ability to analyse data, identify trends, and report findings to stakeholders to drive continuous improvement.
**Quality Standards Expertise**: Experience in developing, monitoring, and embedding quality standards across multiple communication channels.
**Communication Skills**: Strong verbal and written communication skills, with the ability to present information clearly to diverse audiences.
**Collaborative Mindset**: Ability to work effectively with a variety of stakeholders, fostering teamwork and a shared commitment to enhancing the student experience.
You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence.
Remuneration
This part-time, ongoing position attracts remuneration of $92,087 to $99,353 pa (pro-rata) plus 17% University superannuation contribution.
Contact
Interested applicants are welcome to call Matt Harvey on 0466 927 420 for more information.
How to Apply
Please upload your resume along with a maximum 1 - 2 page statement addressing the key criteria listed above with reference to the Capabilities in the.
**Closing Date**:
Applications close on Tuesday 29 October at 11.30pm AWST.
APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE RELEVANT WORKING RIGHTS
ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
LI-DNI
S-DNI
-
Quality Assurance Lead
5 months ago
Joondalup, Australia Royal Automobile Club of WA Full timeOur Sales and Service contact centre support over 1 million RAC members providing exceptional member experiences every day. At the heart of it all, helping members through breakdowns, consulting on the best products to meet their needs and helping them get the most out of their membership with RAC. We are currently on the lookout for a Quality Assurance...
-
Manager, Teaching Quality
5 months ago
Joondalup, Australia Edith Cowan University Full timeEdith Cowan University (ECU) is a large multi-campus institution located in Western Australia (WA) with a strong reputation for excellence in teaching, research and state-of-the-art facilities. Our focus on teaching and research is inspired by engagement and partnerships with those in the many communities in which we serve. ECU is guided by strong values...
-
Manager, Teaching Quality
5 months ago
Joondalup, Australia Edith Cowan University Full timeEdith Cowan University (ECU) is a large multi-campus institution located in Western Australia (WA) with a strong reputation for excellence in teaching, research and state-of-the-art facilities. Our focus on teaching and research is inspired by engagement and partnerships with those in the many communities in which we serve. ECU is guided by strong values...
-
Service Coordinator
5 months ago
Joondalup, Australia Perth Disability Services Full time**About the Organisation** **Perth Disability Services (PDS)** is a registered NDIS provider in Perth, Western Australia. We are committed to delivering quality and safe support services to people living with a disability, their families, and carers. Our aim is to help people with disability live comfortably and confidently in the community while turning...
-
Service Coordinator
5 months ago
Joondalup, Australia SPECIALIST DISABILITY HOUSING Full time**About Us** Specialist Disability Housing is a registered NDIS provider in Perth, Western Australia. We are committed to delivering quality and safe support services to people living with a disability, their families, and carers. Our aim is to help people with disability live comfortably and confidently in the community while turning their dreams into real...
-
Merchandise Coordinator
4 weeks ago
Joondalup, Australia JB Hi-Fi Full timeAbout JB Hi-FiJB Hi-Fi is a leading retailer of consumer electronics, home entertainment, and small appliances in Australia and New Zealand. With over 200 stores and 7,000 team members, we strive to deliver the best customer experience through our extensive range, competitive prices, and genuine service.The OpportunityWe are seeking a highly motivated and...
-
Merchandise Coordinator
4 weeks ago
Joondalup, Australia JB Hi-Fi Full timeAbout the RoleWe are seeking a highly motivated and organized Merchandise Coordinator to join our team at JB Hi-Fi. As a key member of our retail team, you will play a critical role in delivering exceptional customer experiences and driving sales growth through effective merchandising strategies.Key ResponsibilitiesCollaborate with the retail team to execute...
-
Project Coordinator
1 month ago
Joondalup, Australia Edith Cowan University Full time$100,512 - $112,622 pa (HEW 7) Fixed term, Full-time, Joondalup Campus PROJECT COORDINATOR LIBRARY SERVICES CENTRE JOONDALUP AND MT LAWLEY CAMPUS $100,512 - $112,622 (HEW 7) PLUS 17% UNIVERSITY SUPERANNUATION CONTRIBUTION. FULL-TIME, FIXED-TERM CONTRACT NOVEMBER 2024 TO MARCH 2026 Edith Cowan University This is an outstanding opportunity to join a dynamic...
-
Merchandise Coordinator Professional
6 days ago
Joondalup, Australia JB Hi-Fi Full timeMerchandising ExpertiseWe are seeking an enthusiastic and highly motivated Merchandise Coordinator to join our friendly team at JB Hi-Fi.As a Merchandise Coordinator, you will have the opportunity to contribute to the continued sales growth of the store by effectively executing company merchandising objectives. Deliver merchandising excellence, by ensuring...
-
Service Coordinator
3 weeks ago
Joondalup, Australia Camp Australia Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Coordinator to lead our team in Pearsall WA. As a key member of our team, you will be responsible for developing and maintaining a fun, safe, and compliant program for children in our care.Key responsibilities include creating daily plans, supervising and supporting a group of...
-
Coordinator- Morley Wa
5 months ago
Joondalup, Australia Camp Australia Full timeWe are searching for our next Part time Service Coordinator to lead our amazing team in Morley WA! The Service Coordinator supports the delivery of our service to provide before and after-school care and vacation care for children in the school we partner with. We are continually improving the quality of our Service Delivery as we strive to deliver Service...
-
Coordinator- Pearsall Wa
5 months ago
Joondalup, Australia Camp Australia Full timeWe are searching for our next Part time Service Coordinator to lead our amazing team in Pearsall WA! The Service Coordinator supports the delivery of our service to provide before and after-school care and vacation care for children in the school we partner with. We are continually improving the quality of our Service Delivery as we strive to deliver...
-
Coordinator- Burns Beach
5 months ago
Joondalup, Australia Camp Australia Full timeWe are searching for our next Full time Service Coordinator to lead our amazing team in Burns Beach WA The Service Coordinator supports the delivery of our service to provide before and after-school care and vacation care for children in the school we partner with. We are continually improving the quality of our Service Delivery as we strive to deliver...
-
Coordinator- Pearsall Wa
2 months ago
Joondalup, Australia Camp Australia Full timeWe are searching for our next Part Time Service Coordinator to lead our amazing team in Pearsall WA! The Service Coordinator supports the delivery of our service to provide before and after-school care and vacation care for children in the school we partner with. We are continually improving the quality of our Service Delivery as we strive to deliver...
-
Merchandise Coordinator
2 months ago
Joondalup, Australia JB Hi-Fi Full timeMerchandise Coordinator - Orion Springfield Apply now Job no: 512487 Work type: Permanent Full Time Location: QLD - Metro Categories: Customer Service, Administration & Operations About Us JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small...
-
Sales Coordinator
2 months ago
Joondalup, Australia JB Hi-Fi Full timeAbout JB Hi-FiJB Hi-Fi is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods. Our purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We strive to own the tech and entertainment space, grow our customer base, and support our people...
-
Teaching and Research Services Coordinator
5 months ago
Joondalup, Australia Edith Cowan University Full timeThe School of Medical and Health Sciences at Edith Cowan University (ECU) is looking for an experienced administrator to join the Operations Team as a Teaching and Research Services Coordinator. The School of Medical and Health Sciences offers multiple courses that require the students to attend Work-Integrated-Learning placements as part of their degree....
-
Roadside Product Coordinator
3 weeks ago
Joondalup, Australia RAC WA Full timeRoadside Product CoordinatorAbout the RoleRAC Motoring & Home Services is committed to delivering innovative and efficient products and services to our members. We are seeking a skilled Roadside Product Coordinator to support the development, management, and enhancement of our Roadside Assistance product suite.Key ResponsibilitiesAssist in the day-to-day...
-
Accounts Clerk
2 weeks ago
Joondalup, Australia Ramsay Health Care Full timeAbout the RoleThe Accounts Clerk will be responsible for ensuring the effective coordination of Accounts Payable and Accounts Receivable functions, providing financial, administrative, and clerical services to maintain efficient and accurate financial and administrative functions within the hospital.Key ResponsibilitiesCoordinate Accounts Payable and...
-
Roadside Product Coordinator
1 month ago
Joondalup, Australia RAC WA Full timeRoadside Product CoordinatorAbout the RoleRAC Motoring & Home Services is dedicated to delivering and enhancing existing products and services in innovative and efficient ways. We continuously research, test, and implement new offerings to meet the evolving needs of our members.As a Roadside Product Coordinator, you will support the development, management,...