Inside Sales Specialist

2 weeks ago

Sydney, Australia Dexcom Full time

**About Dexcom**

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported expected full-year 2021 revenues of $2.48B, a growth of 27% over 2020. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 6,000 people worldwide.

**About Australasian Medical and Scientific Limited**:
Australasian Medical & Scientific Limited (AMSL), a subsidiary of Dexcom, is a Sydney based company that was founded in 1991 and currently operates 6 commercial divisions supported by specialised Corporate Functions. We form partnerships with world leading medical device, pharmaceutical and scientific innovators and are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers. Working in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on our customers quality of life.

**Description of Role**:
In this role you will be responsible for managing new and existing customer sales for the Diabetes Division. The key customers are Health Care Professionals (HCP’s) and end users. This includes but is not limited to; calling new leads and opportunities to promote product, establish and provide education on the products, building and maintaining existing relationships. You will be the inside sales contact person contributing directly to the growth and success of the Diabetes Division. You will report to the National Sales Manager

**Essential Duties**:

- Achieve monthly sales goals and meet Key Performance Indicator (KPI)
- Sells Continuous Glucose Monitoring (CGM) to potential new and existing customers by discussing Dexcom products; helping them understand the value of CGM
- Maintain a business relationship with HCP’s and their staff to facilitate document collection required for patient initiation
- Collaborate and work cohesively with field sales representatives in the execution of sales activities, and territory management follow-up
- Utilises CRM for seamless communication on activities and management of customer database
- Assists customers with the ordering processes
- Prepares correspondence to be distributed to HCP’s, consumers, and internal colleagues
- Troubleshoots and seeks solutions to problems related to questions and concerns over orders, and sales enquiries
- This position assumes other duties as assigned by management

**Essential Requirements**:

- Strong Customer Service Focus
- Must have strong verbal and written communication skills
- Amenable phone manner: ability to listen effectively
- Ability to maintain a pleasant demeanour while working in a highly productive team environment
- Outgoing, confident, and self-motivated
- Team focused - results driven
- Must be flexible, willing to learn and change in a dynamic environment
- Solid and reliable work ethic
- Knowledge of Microsoft Word, Excel, Outlook, CRM
- Ability to write routine reports and correspondence
- Competent technical skills
- Unrestricted work rights within Australia

**Preferred Requirements**:

- Knowledge of Diabetes
- Ability to understand medical jargon
- Ability to interpret clinical information
- Previous sales/customer service experience in the medical or related industry

**Field Sales**:

- Office based position
- Flexibility to accompany the field sales team to in-field appointments and events as required and directed by management

**Experience and Education**:

- Typically requires a minimum of 4-6 years of related experience and High School diploma/certificate or equivalent.

**Workplace Type**:

- The Workplace Type for this role is Assigned Desk. Based on the nature of your role you will have an assigned desk or office located at a Dexcom site and should plan to be onsite approximately 4-5 days per week.

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