Aps 6 Level Case Manager

3 weeks ago

Brisbane, Australia HOBAN Recruitment Full time

HOBAN Recruitment are sourcing experienced Case Managers to join our client, who is a Federal Government Agency.
- Located in Brisbane CBD, Queensland
- 12-month fulltime contract, with the possibility of an extension, pending business requirements.
- There are two levels available 5, $53.63, or 6 $58.50 + per hour + Superannuation

**About the role**
- Undertaking case management of low to moderately complex AAT matters and analysing to develop options for early resolution.
- Obtaining necessary information and advice to effectively resolve AAT matters.
- Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
- Preparing documents detailing resolution options and outcomes at Case Management meetings.
- Assessing and responding to priorities and risks, including risk to the participant, Scheme sustainability and the agency.
- Preparing and maintaining electronic record keeping, including evidence supporting decision making processes and justifying conclusions reached during the case management process.
- Managing a team of approx. 4 level 5 staff
- Handling higher case loads as well as more complex cases

**About you**
- Exceptional communication and teamwork skills
- Previous experience in high level case management is highly desirable
- Territory qualification will assist in this role
- Experience working with AAT matters
- Be able to provide assistant support to all team members
- Must be an **Australian Citizen**:

- Able to pass national police check and working with children check
- Excellent customer service skills, working closely with many families, participants, court, internal and external stakeholders.
- 1-2 years of leadership experience as a minimum is required.

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