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Brand Excellence Manager

4 months ago

Brisbane, Australia Minor Hotels Full time

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

**Job Description**:
We currently have a rare and exciting opportunity for a professional and experienced Brand Excellence Manager to join our collaborative and high preforming marketing team at Minor Hotels. This newly created position will be responsible for bringing MINOR ANZ brands to life for guests visiting our portfolio of hotels in the region.

**Key Responsibilities Include**:

- Drive the rollout for the physical manifestation of the MINOR ANZ brands, as part of the in-hotel guest experience
- Execute the on-property brand hallmarks and act as the brand guardian for all operational brand standard roll-outs
- Develop and implement signature brand experiences, brand operating standards, special events, strategic alliance and guideline development
- Work closely with operational excellence on SOP creation to ensure brand standards are adhered to
- Monitor, track and measure all brand operational deployments to ensure success, measuring NPS, TAR, GRI and other brand/ revenue measures
- Localise international brand operations entering the ANZ market that are new to the region

**Qualifications**:
**To be successful in this role you will require the following**:

- Minimum 5+ years’ brand experience, ideally with an operational background _or_ previous operations experience within a Hotel environment
- Exceptional communication skills, with the ability to build lasting professional relationships with a national network of stakeholders
- Effective planning and organisational skills to manage pressure situations, multiple tasks and ability to work with a sense of urgency and within required timeframes
- Strong analytical skills and strategic thinking.
- Availability to travel frequently to our hotels across the Asia Pacific region
- Experience within a hotel environment (not essential but will be looked at favourably)
- Tertiary qualification in Marketing / Communications/ Business or similar (preferred but not essential)

Additional Information
**Join our positive and vibrant team and be rewarded with these team benefits**:

- A highly competitive salary
- Work from home flexibility (3 days per week in office, 2 days at home)
- Extensive career development opportunities
- 50% discounts on accommodation across all Minor Hotels in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor Hotels and F&B outlets across the globe
- Hundreds of discount savings and earn cashback at your favourite retailers
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, private insurance discounts
- Secondments and promotion opportunities across Minor Hotels globally
- Career progression & education assistance
- Additional paid leave including Birthday and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring