Fusion Hcm Functional Specialist

2 weeks ago

Melbourne, Australia Oracle Full time

Fusion HCM Functional Specialist-22000FPG

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

**Job Description**:

- The role of the HCM Functional specialist is to provide expert level advice, guidance and consulting services to ACS’s Australia and New Zealand SaaS customer base. You will serve as a product specialist and adviser on HCM and collaborate with other teams as needed to deliver the desired outcome for our customers.
- You will troubleshoot and resolve highly complex techno-functional HCM problems.
- Provide onshore value-add, strategic advice to our SaaS HCM client base. This advice will include product roadmap discussions on future functionality.
- Collaborate with offshore and onsite teams to ensure the customer is experiencing the highest levels of service.
- Generate & manage service delivery plans, key deliverables, and marshal resources as required
- Conduct workshops and discovery exercises
- Help clients realise the maximum benefits of their HCM Cloud investment by increasing user satisfaction, adoption and overall satisfaction of the product.
- Help our clients realise the ‘living system’ approach to their cloud investment via positive disruption of constant change and adoption via the quarterly update process.
- Deliver targeted HCM training to customers across the region when required
- Present the analysis of impactful and complex issues, and provide workarounds to the customer
- Represent as a single point of contact between the customer & Oracle.
- Deliver regular business and operational reviews to key business stakeholders.
- Work with Business to support any configuration change, continuous improvement and optimization of existing systems and processes.
- Hold Australian citizenship with security clearance highly desirable

Oracle HCM Cloud Technical skills
- BI & OTBI Report development
- Workflow configuration within HCM
- Framework Personalisations
- Data loading/migration (HDL, Payroll Batch Loader, extracts, web services, spreadsheet loaders)
- HCM Security

Oracle HCM Cloud Functional skills
- Oracle Fusion HCM implementation or Support exposure with hands on experience with Core HCM and any other 2 HCM Fusion modules.
- Strong functional troubleshooting skills in Oracle Cloud HCM modules.
- Experience in multiple end-to-end Oracle fusion HCM implementation project rollouts
- Managed and supported Oracle HCM System configurations and architectures
- Excellent knowledge of Oracle Cloud/Fusion HCM Modules such as Core HR, Recruitment, Workforce & Benefits, Compensation, Talent Management
- Experience with identifying areas of improvement and development of solutions and changes to enable the improvements
- Demonstrate a good understanding of the Fusion quarterly update process and best practices according to new feature adoption, testing and change management.
- Excellent functional knowledge in setting up the lookups, values sets, work structures, Area of Responsibility, Configuration of HCM Process
- Strong knowledge in roles and security

Soft Skills
- Ability to work on various assignments simultaneously
- Self-driven and result oriented
- Strong problem solving/analytical skills
- Strong customer support and relationship building skills
- Effective communication (verbal and written)
- Confident in front of customers and decisive
- Outgoing and enthusiastic
- Values and enjoys coaching/knowledge transfer
- Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Cloud HCM.
- Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilise the organisational resources, while setting realistic expectations to customers.
- Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
- Strong collaborative approach enabling you to engage with peers within/across multiple Oracle teams.

**Detailed Description and Job Requirements**

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

**Job**: Support

**Location**: AU-AU,Australia-Melbourne

**Other Locations**: AU-AU,Australia-Sydney

**Job Type**: Regular Employee Hire

**Organization**: Oracle

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