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Retention Advisor

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Sunshine Coast, Australia Youi Pty Ltd Full time

Join our dynamic team as a Customer Retention Advisor. As a Retention Adviser, you will play a crucial role in ensuring our customers' satisfaction and loyalty. Through inbound customer calls, you'll utilise your exceptional problem-solving and communication skills to identify the root causes of issues and deliver personalized solutions, leaving a lasting positive impact on our clients.

This is an inbound role, focused solely on receiving and addressing customer inquiries without any outbound dialing.

**Responsibilities**:

- Handle inbound customer calls with professionalism and empathy
- Retain and enhance customer loyalty by providing top-notch customer-focused solutions
- Identify and address the root causes of customer concerns
- Collaborate with colleagues to ensure comprehensive customer support
- Assist with policy renewals, changes, cancellations and amendments

**A bit about you**:

- Strong problem-solving abilities and excellent communication skills
- Previous experience in customer service or customer retention is a plus
- A passion for delivering exceptional customer experiences
- Ability to thrive in a dynamic and fast-paced environment

Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.

**Why Youi?**

At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals. One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded. We have seen our entry level advisors move around the business into departments such as Claims, People & Culture, Marketing, IT, Finance and others. Everyone’s Youi journey is different - if you’re hungry, curious and resilient you can pave the way to success. Our unwavering commitment to being a great company to work for and providing awesome service to our clients underpins our success. You too can become a part of our success story.

**What We Offer**:

- Permanent full-time position with a competitive salary + an attractive incentive component
- Career progression opportunities - our philosophy is to promote from within
- One month fully paid induction training + ongoing training opportunities
- Fun & high-performance culture with smart business casual dress & regular social events
- Loads of employee benefits through our award-winning Yourlife program

**There are three stages to the recruitment of this role**:
2.**Chat Interview** you will then be invited to complete a chat-based interview, where you will be asked behavioral interview questions (similar to a face-to-face interview) taking you about 20-25 minutes to complete.

3.**One-to-One Interview **if successful, you will be invited to an interview where you'll learn more about the role and company.