Up to 12-month Acting Participant Learning Hub

2 weeks ago

Melbourne City Centre, Australia Navitas Full time

Lead the Participant Learning Hub team, ensuring exceptional service delivery and team development while driving innovation and cross-functional collaboration to enhance the participant experience and achieve strategic objectives at WLA.

**The role duties include**:
***
- Oversee the end-to-end participant journey. Identifying areas for enhancement and offer recommendations and solutions to the Director of Operations and individuals within the Participant Learning Hub team.
- Develop team KPI’s and ensure team targets are being met (or exceeded) while also ensuring teams continually track their progress.
- Encourage teamwork across functions, leveraging diverse skills for a smooth participant experience. Nurture team growth through skill enhancement and development initiatives.
- Ensure team compliance with policy and procedure aligning with WLA’s overarching objectives.
- Align personal and team development goals to support the achievement of WLA’s strategic initiatives.
- Forecast overall workload for the Participant Learning Hub team.
- Continually review processes and procedures in response to any changes in scope, budget, priorities, and/or deadlines (to ensure maximum efficiency and productivity).
- Handle and resolve customer complaint escalations.
- Ensure the most suitable resources are being allocated to programs and flag any current/anticipated resource gaps with the Director, Operations.

**The person we seek will ideally have the following**:

- Undergraduate degree with subsequent relevant knowledge, training and/or equivalent level of experience.
- Experience leading and building capacity within a team.
- Ability to critically review and make recommendations for process improvements.
- Ability to innovate and take responsibility for outcomes.
- Proven communication and interpersonal skills.
- Significant customer service experience with an ability to efficiently resolve customer complaints.
- High level of attention to detail.

**What we can offer you**:

- Join a highly engaged and supportive team in one of Australasia’s most prolific and highly regarded providers of leadership and management education.
- Flexible working arrangements (work from home options, flexible hours, accessible office site)
- Role ownership and development with an opportunity for growth
- Discounted education opportunities as a part of the larger Navitas network
- Collegial and collaborative environment
- Salary packaging and novated leasing

**About Us**

Originally founded in 2004, Women & Leadership Australia are the experts in leadership development and professional growth. Supporting more than 60,000 leaders through our targeted programs and events, we understand best practice leadership, impactful learning and the power of embracing equity and inclusion.

In 2023 we joined forces with our sister brands, Australian School of Applied Management (ASAM) and National Excellence in School Leadership Institute (NESLI), expanding Women & Leadership Australia to deliver leadership programs for leaders of all genders, with specialised programs for individuals, organisations and schools.

Women & Leadership Australia is part of Navitas Pty Ltd, a leading global education provider that offers an extensive range of educational services.

**Diversity and Inclusion**

Women & Leadership Australia promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

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