Customer and Community Advisor

3 weeks ago

North Shore, Australia UGL Limited Full time

U-Go Mobility is the proud bus operator of Greater Sydney Bus Contract 10, serving the communities of Sydney's South and Southwest. We combine UGL’s Australian project delivery, transport operations and asset management experience, with Go-Ahead’s international expertise from operating and maintaining some of the world’s largest and most successful urban passenger transport systems in the UK, Europe and Singapore.

U-Go Mobility is committed to operational and customer excellence. We put our Customers First, providing opportunities for greater connection. We are continually raising the bar in service delivery, improving reliability for customers using technology and communication.

**Job Purpose**:
The primary objective of the position is to support the Head of Customer and Community to deliver a Customer First service. This role is responsible for the development of all customer experience analysis and insights. The role will manage Customer Feedback and Lost Property activities by using the TfNSW systems in place.

**Responsibilities**:

- Develop analysis and insights to identify opportunities to drive improvement in customer experience and community activities using the data available through all customer and business channels
- Produce monthly reports and recommendations based on these insights to the Head of Customer and Community
- Manage, investigate and respond to all Customer Feedback within the TfNSW Customer Relationship Management system, escalating as appropriate
- Manage the Customer feedback process
- Manage incoming and outgoing Lost Property using the TfNSW system, ensuring compliance to the Lost Property Procedure
- Participate in and support customer and community activities.

**Qualifications**:

- Tertiary qualifications with demonstrated analytical skillset or professional experience and/or qualification deemed to be equivalent
- Demonstrated experience in data analytics and the ability to spot trends and draw conclusions
- Experience in using Microsoft Office packages (particularly Excel, Outlook and PowerPoint)
- Experience in using data management programs such as R, Python, GIS and PoweBi is desirable
- Experience using a Customer Relationship Management system is desirable

**About UGL**

UGL is well-known and respected for providing end-to-end engineering, construction and maintenance services within; rail and transport, communications and technology systems, oil and gas, power, renewables and resources, water and defence markets. UGL partners with some of the world’s largest blue-chip companies and government agencies, private enterprises and public institutions. We are a member of the CIMIC Group of companies providing our employee’s an opportunity to work and collaborate with other Tier 1 organisations like CPB and Thiess.
At UGL, we value diversity - in the backgrounds, ideas, work styles and perspectives of our team. We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally diverse backgrounds to apply.
Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a national criminal history check and for you to undergo pre-employment medical assessment including drug and alcohol screen.

Ref:253312

LI-RB1

**Discipline**: Administrator

**Primary Location**: Australia-NSW-North Shore & Northern Beaches

**Work Type**: Full-time

  • Customer Service Advisor

    4 weeks ago

    North Shore, Australia Charterhouse Full time

    Job details Location: North Shore Salary: $55,000 + Super Job Type: Permanent Discipline: Call Centre & Customer ServiceReference: V-111065 Posted: 24 days ago Share this job ...

  • Customer Service Advisor

    4 weeks ago

    North Shore, Australia Charterhouse Full time

    Job details Location: North Shore Salary: $55,000 + Super Job Type: Permanent Discipline: Call Centre & Customer ServiceReference: V-111065 Posted: 25 days ago Share this job ...

  • Customer Service Advisor

    4 weeks ago

    North Shore, Australia Charterhouse Full time

    Job details Location: North Shore Salary: $55,000 + Super Job Type: Permanent Discipline: Call Centre & Customer ServiceReference: V-111065 Posted: 28 days ago Share this job ...

  • Customer Service Advisor

    2 weeks ago

    North Shore, New South Wales, Australia Charterhouse Full time

    Job details Location: North Shore Salary: $55,000 + Super Job Type: Permanent Discipline: Call Centre & Customer ServiceReference: V Posted: 20 days ago Share this job Job description 1 x Customer Service Advisor$55,000 + Super North Sydney, hybrid working after initial trainingFull comprehensive training providedOur client, an industry leader in...

  • Digital Communications Advisor

    1 month ago

    North Shore, Australia UGL Full time

    The Utilities business are the preferred contractor on two of the largest energy infrastructure projects within the Australian energy sector, one of these projects is in Queensland and the other in New South Wales. These two exciting opportunities secure a pipeline of work until 2027 and include the design & construction of new transmission lines and...

  • Digital Communications Advisor

    2 weeks ago

    North Shore, New South Wales, Australia UGL Full time

    The Utilities business are the preferred contractor on two of the largest energy infrastructure projects within the Australian energy sector, one of these projects is in Queensland and the other in New South Wales. These two exciting opportunities secure a pipeline of work until 2027 and include the design & construction of new transmission lines and...

  • Technical Advisor

    2 weeks ago

    North Shore, New South Wales, Australia ACRWORLD Full time

    Technical Advisor x3 - SolarImmediate start $ /dayTechnical Advisor x3 – Solar – Immediate start – Ongoing Contract Role with Permanent OpportunitiesAbout the CompanyI am representing one of the world's largest equipment manufacturers in solar, with an established presence in the Australian market. They have a young and dynamic culture, and will...

  • Technical Advisor

    3 months ago

    Lower North Shore, Australia Farmlands Co-operative Full time

    Interested in working with us at Farmlands? Register your interest for future opportunities! Kiwi-owned brand - Aotearoa's largest farming co-operative Wide range of benefits available Genuine career development opportunities Mō te whai waahi | About the opportunity While we don't have any current Technical Advisor vacancies, we're still...

  • Technical Advisor

    4 weeks ago

    Lower North Shore, Australia Farmlands Co-operative Full time

    Interested in working with us at Farmlands? Register your interest for future opportunities! Kiwi-owned brand - Aotearoa's largest farming co-operative Wide range of benefits available Genuine career development opportunities Mō te whai waahi | About the opportunity While we don't have any current Technical Advisor vacancies, we're still...

  • Communications Officer

    2 weeks ago

    North Shore, New South Wales, Australia Public Sector People Full time

    Immediate Start North Shore Location- $70 p/h + SuperFull Job DescriptionPublic Sector People (PSP) are currently looking to speak to a Communications Advisor***who would be interested in a - 3 month contract to join an exciting NSW Government organisation.- _Immediate State_- _North Shore Location_- _- 3 month contract_- _$70 p/h + Super_- _35 hrs per week...

  • Communications Advisor

    7 days ago

    North Lakes, Australia u&u Recruitment Partners Full time

    About the Role Are you passionate about writing and stakeholder engagement? This statutory authority is looking for a Communications Advisor to push communication strategies across various platforms. In this role you will work closely with internal and external stakeholders to provide expert guidance and support in implementing comprehensive communication...

  • Communications Advisor

    2 weeks ago

    North Lakes, Queensland, Australia u&u Recruitment Partners Full time

    About the RoleAre you passionate about writing and stakeholder engagement? This statutory authority is looking for a Communications Advisor to push communication strategies across various platforms. In this role you will work closely with internal and external stakeholders to provide expert guidance and support in implementing comprehensive communication...

  • Administration and Customer Service Advisor

    2 weeks ago

    North Mackay, Queensland, Australia Pickerings Group of Companies Full time

    Administration and Customer Service AdvisorWe are seeking an energetic and well-organised Administration and Customer Service Advisor to join our team. Working within a friendly team environment you will be responsible for frontline customer service and sales, customer management, general administration, and office duties.To be successful in this autonomous...

  • Administration and Customer Service Advisor

    1 month ago

    North Mackay, Australia Pickerings Group of Companies Full time

    Administration and Customer Service AdvisorWe are seeking an energetic and well-organised Administration and Customer Service Advisor to join our team. Working within a friendly team environment you will be responsible for frontline customer service and sales, customer management, general administration, and office duties.To be successful in this autonomous...

  • Customer Service Advisor

    2 weeks ago

    North Lakes, Australia Urban Outdoor Power Equipment Full time

    We are looking for an enthusiastic Customer Service Advisor to join our team. In this role you will be responsible for booking work in, creating job cards & billing, liaising between customers & the workshop, delegating jobs to mechanics, showroom sales, and parts sales. Experience in the industry, or a similar role (car dealerships etc) will be highly...

  • Partner Solution Advisor, SAP APJ Customer Advisor

    1 month ago

    North Sydney, Australia SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Partner Solution Advisor, SAP APJ Customer Advisor

    4 weeks ago

    North Sydney, Australia SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Partner Solution Advisor, APJ Customer Advisor

    2 weeks ago

    North Sydney Council, Australia SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Customer Service Advisor

    2 weeks ago

    North Melbourne, Victoria, Australia Trades Workforce Solutions Full time

    Trades Workforce Solutions recruits quality Tradespeople to the Australian Engineering sector.We are seeking an pump industry focused customer service advisor for our client in Campbellfield.Our Client is a reputable Industrial pump specialist, providing new pumps and maintenance services across Melbourne.Responsibilities: Provide exceptional customer...

  • Customer Service Advisor

    2 weeks ago

    North Geelong, Victoria, Australia GMHBA Full time

    Remarkable People; remarkable career. We are looking for a Customer Service Advisor to join our Private Health Insurance Branch team in Geelong. As part of our branch team, you'll provide an exceptional customer experience to our members about their health insurance products and services as they visit our store. You'll complete a range of tasks around our...