Product Owner

5 months ago

Chatswood, Australia Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About Us**:
Through local expertise and global scale, we at **Global Payments **Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, **Sentral, **Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.

**Sentral **, is a proven web-based software solution that seamlessly manages school administration, student data and parent engagement. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 3,000 schools across Australia.

**About the role**:
As a **Product Owner **for **Sentral **, you will be the voice of the customer. Reporting to the Head of Product, you will be a member of our product team and work as a key member within cross-functional development teams, consisting of designers, developers, and QA’s. You will be responsible for managing the product backlog, defining user stories and working with the development team and key stakeholders to build the best solutions for customers.

You will have a high degree of autonomy in working to steer the team's deliverables against our key initiatives. You will also be the glue between the customer facing aspects of the business - customer support, customer success, sales, and marketing teams.

As part of this team your other areas of focus will be:

- Understanding the problem and needs of the customers and stakeholders, and communicating this to the development teams both onshore and offshore;
- Breakdown problems and needs into Epics and user stories with clearly defined acceptance criteria;
- Validate solutions with customers throughout the development process;
- Train Customer Success and other internal stakeholders on changes to products;
- Write release notes for updates to customers;
- Work to continually enhance the product and feature set.

**About you**:
**Global Payments **is committed to Diversity, Equity, and Inclusion (DE&I), with our vision to be Champions of Inclusion. We are looking for a teammate who believes in this vision, engages in our collective culture and strives to understand our customers, their needs and solutions that contribute to their success. A team mate that collaborates, partners and can stand with us.

You are someone who thrives in a fast paced, dynamic environment with the ability to steer your team’s deliverables against key initiatives. Key to your success is your ability to bring others on the journey with strong communication and collaboration skills, and a demonstrated ability to inspire collaboration between the customer facing aspects of the business.

In addition to being both quality driven and customer focused, you will possess the following skills and attributes:

- Proven experience working as a Product Owner or Business Analyst within an agile environment, preferably scrum;
- Proven delivery across SaaS products for a software vendor;
- Inquisitive mindset to identify problems and craft solutions;
- Exceptional stakeholder management skills with the ability to build strong relationships both internally and externally;
- Strong organisational skills with a problem solving mindset.

**Please note that you must have
- Full work rights in Australia
- Ability to obtain a Working with Children Check
- Ability to obtain an Australian Federal Police Check

**Our benefits**:
**We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.**

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a **flexible working **rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of **wellbeing resources **we offer, use your breaks and your leave including **Birthday Leave.**

We provide a first class **employee assistance program **that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matter

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