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Superannuation Administration, Team Leader

1 month ago

Gold Coast, Australia Class Super Full time

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

**The role**

This is an exciting opportunity for an experienced Superannuation Administration / Client Services professional to join our Superannuation Administration team.

You will report into the Superannuation Administration Manager and lead a team of 10 direct reports.

The primary responsibility is to ensure effective service outcomes are achieved through seamless client interaction which aims to exceed the expectations of our clients through the effective management of the team and development of individuals.

**Key responsibilities**:

- Management, distribution of daily workflow and forward planning of the team.
- Lead the team towards achieving operational group goals and objectives and encourage participation and engagement in decision making and problem solving.
- Drive a service excellence team culture whilst monitoring quality and service standards in accordance with agreed resolution timeframes and SLA’s.
- Implementing training and development plans for staff in line with corporate, product and business strategies.
- Providing regular feedback to team members on performance and deliverables
- Conduct team meetings, perform individual 1to1’s, quarterly and annual performance reviews for current staff.
- Assist individuals adapt in an environment of ongoing change, including maintaining open communication within the team, supervisors, and the executive team.
- Liaison and support across HUB24 internal teams and divisions, participation in management discussions and assist the business with the identification and achievement of process improvement objectives.
- Proactively review current business procedures
- ensure documentation current, accessible to team and facilitate the introduction of new processes where appropriate.
- Compliance incident and routine monitoring of processes to ensure adequate controls are in place.
- Actively manage the client relationship (Advisor, Trustee, custodians, fund managers and brokers) and proactively handle client enquires, escalations & complaints.
- Draft and produce client communications as required by advisers and managers.

**Key responsibilities**:

- Minimum 2 years team leadership experience within either Administration or Client Services
- Experience in Financial Services and a knowledge and understanding of Superannuation.
- Understanding of various financial products/instruments available in the domestic market
- Ability to lead a team through large volumes of work and ongoing change
- Acurity system - working knowledge (preferable)
- Strong communication skills both written & verbal and an ability to engage & partner with key stakeholders both internally and externally.
- Commitment to high standards of client service with a balanced focus on the commercial priorities of the business
- A continual improvement mindset and a desire to strive to achieve optimal results.
- A flexible and agile approach that enables them to effectively respond in a fast-moving and changing environment.
- A calm and considered demeanor when working under pressure to meet deadlines or deal with difficult situations.

**THE HUB24 STORY**

We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

**_ HUB24 Employee Benefits _**

**_ _**

**Employee Share Scheme**: Receive tax free shares on an annual basis.

**Unlimited Access to LinkedIn Learning**: Learn, grow, and develop with us.

**Self-Funded Leave Scheme**: Purchase 2 extra weeks of additional leave per year on top of your standard 4 weeks, plus an extra 5 days if you use your 20 days of leave within 12 months.

**Enhanced Parental Leave**: We offer 8 weeks of paid parental leave in addition to statutory government leave.

**Flexible Working**: We work hybrid, 1-2 days in the office and the rest from home.

**HUBlife**: Enjoy a huge range of discounts including health, wellness and financial with our corporate partner.

**Employee Assistance Program**:EAP Service provided to you plus your family members.
- We pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work a