Outbound Customer Service Manager

3 weeks ago

Brisbane, Australia Willow Recruitment Full time

Supportive, collaborative culture
- Permanent, full time (Mon-Fri)
- Office based in Brisbane CBD

Are you looking for a role with career progression opportunities where you can harness your outbound, telephone based, corporate contact centre experience?

Do you thrive on going above and beyond with your customers? Are you a natural when it comes to building rapport and communicating over the phone, with customers at all levels of seniority? Do you have previous outbound sales/customer service experience in a corporate environment such as banking, finance, insurance or similar? If so, you could be the Outbound Customer Service Manager we are looking for.

Working independently, within a supportive and collaborative small corporate environment, you will initiate calls to corporate customers (both existing and potential) from call lists of warm leads provided to you by the broader business. Your ability to engage effectively with a diverse range of contacts at all levels, will be key to generating new business relationships or enhancing existing customer relationships.

**Key Duties / Responsibilities**:

- Initiating contact by telephone with both potential and existing corporate customers across various industries.
- Data entry and CRM management
- Administration tasks relevant to the role

***
**Required skills**:

- Previous experience in a high-volume outbound contact centre role within a corporate environment (banking, finance, insurance, private health provider, or similar)
- Exceptional customer service ethos
- Ability to build rapport and engage professionally with customers at all levels, including senior executives
- Ability to handle customer objections
- Outstanding time management and organisation.
- A self starter with strong drive and an outcomes-focused approach
- Strong computer skills a must

**What's on offer?**:

- Permanent, full time position, Monday - Friday, based in the Brisbane CBD corporate office
- Competitive salary, with bonus structure kicking in after your probation period
- Supportive, collaborative culture where your input matters and is valued.
- Entrepreneurial, innovative environment - you are encouraged to bring your ideas to the table.
- Excellent long-term career prospects. Shape your own destiny as the organisation grows

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