Technical Writer

3 weeks ago


Brisbane Central Business District, Australia Clicks IT Recruitment Full time

We have a short term contract for a Technical Writer. Based in Brisbane CBD, you will also have some work from home flexibility.

**Duties include**:
Develop detailed, internal and external user guides and documentation outlining key use cases
Liaise and work effectively with departments and stakeholders to identify documentation requirements
Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
Utilise technical experience to build knowledge base articles on common support issues
Update existing documentation in line with new structure and release of Microsoft Dynamics V9 features
Update existing internal technical documentation to ensure maximum efficiency
Update business process user guides using WalkMe

**Required skills**:
Commercial experience in technical writing or similar role (Technical Writer, Instructional Designer, Process Writer)
Proficient in Microsoft Office products
Ability to follow company style guide in preparing documents
Experience and knowledge of how to convey complex information using plain English
Strong written and verbal communication skills
Strong interpersonal skills to engage key stakeholders around the business
Experience writing training materials
Experience using Atlassian products - Jira & Confluence
Experience using WalkMe or other web-based guidance and engagement platforms (desired)
Experience in CRM systems (MS Dynamics V9 / UCI) or Grants Management systems (desired)

This will be offered on a 3 month contract with the option to extend for another 3 months.

For further information please contact Mellissa McGregor at Clicks IT Recruitment on +61 413 004 657.

Type
Contract

Category
Project / Program / PMO support

Reference ID
BBBH73180


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