Technical Writer

1 week ago

Brisbane, Queensland, Australia Zetron Full time
Date: 26-Apr-2023- Location: Australia, Brisbane, AU
Technical Writer

  • Global organization
  • Competitive compensation & benefits
  • Stafford location


As a Technical Writer at Zetron, you will be responsible for writing technical documentation to support various company software, hardware, and systems.

Deliverables include writing online help, operation manuals, technical information, installation instruction, and manufacturing documents.

About us

For 40 years, Zetron (a Codan Company) has delivered interoperable end-to-end command & control systems across multiple industries and international markets.

With over 40,000 console positions, hundreds of established partners and value-added resellers, and coverage in more than 100 countries, we are an established global leader in connecting communications centres with field operations, personnel, and constituents.

Zetron is headquartered in Redmond, Washington in the United States of America.

We also have an office in the United Kingdom which caters to EMEA markets, an office in Australia catering to APAC markets, an office in Canada, and numerous other field operations in support of our customers on all seven continents.


About the role?

As a Technical Writer for Zetron, your primary responsibility will be to produce high-quality technical documentation to support the company's software, hardware, and systems.

Your deliverables will include creating online help, operation manuals, technical information, installation instructions, and manufacturing documents.

As a key member of the team, you must be able to:

  • Develop software, hardware, and system manuals for installation, operation, administration, configuration, and maintenance; generate new or modify existing materials as necessary.
  • Examine documents such as drawings, change orders, and specifications for completeness and accuracy of data per established procedures; initiate Manufacturing changes when necessary.
  • Assist in identifying documentation needs and able to make progress with incomplete information.
  • Create any necessary graphics and coordinate layout and manual organization.
  • Research available engineering information such as specifications, drawings, equipment, and test specifications.
  • Read complex engineering documentation and interview product developers to obtain understanding of features.
  • Research and learn new or existing products via existing materials and handson access to equipment/software.
  • Coordinate schedules with other internal departments, ensuring documentation is completed according to project milestones.
  • Participate in editorial peerreview process to ensure highquality, consistent deliverables according to industry and company formats, styles, and standards.
  • Evaluate and measure product documentation effectiveness and update material as required.

What makes a successful Technical Writer?

  • An Associate degree, preferably in Technical Writing, or equivalent professional experience.
  • A minimum five (5) years of technical writing experience for complex software systems.
  • Background knowledge of telecommunications, networking, and systems.
  • Proficient in PC operating systems, Adobe InDesign, Adobe Framemaker, Word, DITA, XML.
  • Strong organizational and multitasking skills.
  • Ability to perform work functions with a consistently high degree of efficiency, thoroughness, accuracy and followthrough.
  • Ability to develop and maintain strong process documentation.
  • Ability to adapt and respond positively and effectively to change, delay, and/or shifting priorities and goals.
  • Ability to prioritize, plan work to accomplish goals, and schedule tasks to meet deadlines.

Benefits and Culture
Located in Stafford, Queensland, our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and a can-do attitude for what they do.

Zetron embodies the values of those who work here, embraces diversity, and offers a comfortable and casual atmosphere where people work hard and feel a part of the organisation.

At Zetron we not only create and stand behind products that help save lives, but our employees are also offered a competitive compensation and benefits package, including:

  • Career development program
  • Flexible working hours
  • Employee Assistance Program
  • Short term incentive program
  • Onsite parking
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