Technical Support Analyst
1 month ago
Fixed Term, full time appointment (14 months)
- Level 6/7: $84,793 - $104,996 + 17% superannuation
Information Management Technology Services (IMTS) is the University’s central IT provider for core infrastructure and services and is responsible for the development and management of information and communications technology resources in response to research, teaching, and business requirements.
We are seeking a Technical Support Analyst to collaborate with the IMTS Help Desk, UOW employees and vendors to maintain the ongoing health and maintenance of the University’s Oracle (HCM, ERP, EPM) platform, also known as Unified.
You will be dedicated to providing quality customer service to clients as you deliver day to day system support, including responding to enquiries, service requests and resolving technical issues. You will be able to identify the root cause of issues to provide accurate information to colleagues to escalate or collaborate on service tickets.
Closing Date: Sunday 10 March 2024, 11:59pm
UOW is committed to equality, diversity and inclusion and strives to be an employer of choice for Aboriginal and Torres Strait Islander Australians. UOW offers excellent working conditions in a great location, with sociable hours, family friendly policies, flexible work practices, generous leave provisions including cultural & ceremonial leave and ongoing opportunities for professional development.
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