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Aps 4 Claims Support Officers

4 weeks ago

Brisbane, Australia Department of Veterans' Affairs Full time

Salary Range: $79,764 - $85,074 + Attractive Superannuation

The Department of Veterans’ Affairs (DVA) exists to meet the Nation’s commitment to care for our veteran and defence service community—the men and women who have served Australia in times of war and conflict as well as peacetime. We do this through programs of care, compensation, commemoration, income support and Defence support services. Our aim is to ensure enhanced self-sufficiency, quality of life, financial wellbeing and community recognition for those we support.

This recruitment process is being used to fill immediate and anticipated ongoing and non-ongoing vacancies for APS4 Claims Support Officer roles within Incapacity, Special Rate Disability Pension (SRDP), Combined Benefits and Permanent Impairment teams of the Processing Branch.

The Processing Branch plays a vital role in the comprehensive assessments and determinations for both liability claims and claims concerning incapacity, SRDP and permanent impairment payments. These claims are submitted by ADF and ex members who suffer mental or physical injury, illness or disease as a result of service.

**Duties**
- Be responsible for initiating and commencing the claims process in line with applicable policy and legislation
- Assist Claims Delegates with tasks relevant to ongoing claims. This may include; requesting medical reports and clinical notes, liaising with medical providers, maintaining contact with veterans and their representatives and analysing and advising delegates of trends and discrepancies
- Attention to detail in the management of clients’ claims including appropriate archiving, accurate record-keeping and monitoring of the claim progress
- Conduct information gathering after liaising with the Claims Delegate and providing considered updates to the Claims Delegate
- Action and update tasks for information requested and provided
- Identifies issues and problems that may impact on own work objectives and propose ways forward to resolve
- Gathering statistics for Team Leader/Manager
- Undertake additional duties as directed.

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Notes**

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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