Claim Assessor

5 months ago

Brisbane, Australia Department of Employment and Workplace Relations Full time

APS Level 5
- Canberra, ACT, Brisbane, QLD
- $83,908 - $89,706

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**The Role**
As part of the Fair Entitlements Guarantee (FEG) Branch you will work in a high demand service environment to assess claims for financial assistance made by employees who are owed employment entitlements after losing their jobs due to insolvency. A sound knowledge of workplace relations, or ability to quickly acquire such knowledge, is beneficial to those in the role.

Reporting to Assistant Directors and supported by Senior Claim Assessors, you will assess claims using information from claimants and insolvency practitioners and make recommendations that comply with the requirements of the Fair Entitlements Guarantee Act 2012 (FEG Act) to ensure timely and accurate payments to claimants.

Our people find a high level of job satisfaction by working in the FEG program as it has a direct impact for Australians at a difficult time in their lives. We are committed to investing in our people to grow their capability in FEG program management, including supporting them to develop a strong knowledge and understanding of the Workplace Relations framework.

As part of working in a large, complex program you will have exposure to all aspects of program administration including our robust quality assurance processes. This experience and exposure provides a sound basis for further advancement in APS roles.

We support flexible working arrangements that work for the individual and the FEG program.

**Duties and Responsibilities**
Responsibilities of FEG claim assessors include:

- assessing claims efficiently, accurately and in accordance with the Fair Entitlements Guarantee Act 2012 (FEG Act) using available data
- drafting high quality claim assessments and letters using available resources and templates which effectively explain the rationale and outcome for recommended decisions
- communicating effectively with claimants and other external stakeholders to obtain information and documentation relating to claims and provide advice about the FEG Scheme.

**How to Apply**
Applicants are required to provide up to a one-page summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window

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