Expressions of Interest

4 weeks ago

Parramatta, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee
- Make a difference supporting our customers to return to health and work after injury at QBE
- Permanent, full-time opportunities based out of Sydney, Parramatta, Lismore or Newcastle, NSW
- Competitive salary and benefits on offer including flexible working arrangements
- Full training + ongoing support provided

Are you an experienced Customer Service, Legal, Allied Health or Operations professional? If you have an interest in Workers’ Compensation or are eager to diversify your career, then a Case Manager role is for you

Your part in a changing world

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries. Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage. We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employee more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

About your opportunity:
Due to internal progression and team growth, we are regularly seeking talented individuals to join our Workers’ Compensation teams across NSW. As a Case Manager you will deliver an exceptional customer experience journey through managing the end-to-end claims process, ensuring a smooth return to work program for the claimant. You will be required to handle the declines of claims, manage change of goal process and so much more

Dependant on experience you could be part of our early resolutions or high complexity teams. Our portfolios cover a diverse range of workers’ compensation areas including Authorised providers, Department of Communities and Justice, NSW Health and more.

In this position, you will:

- Support our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals
- Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies
- Conduct face to face sessions with stakeholders through case conferencing, claims reviews and onsite visits (COVID restrictions may change this from time to time)
- Conduct timely reviews for each case - planning, developing, and executing claim strategies
- Effectively set expectations and educate both workers and employers on legislative obligations, ensuring responsible financial claims management of your portfolio

About you:
To be successful in this role, you will have:

- Professional experience preferably in a client service/allied health/legal or operations-based position
- A high degree of influencing skills, partnered with strong written and verbal communication skills
- A customer-centric approach which sees you optimise outcomes for your customers
- Proven ability to demonstrate resilience in managing challenging scenarios
- Developed time management skills with the ability to work in a high-pressure environment
- A keen willingness to learn and proactively engage in a fast paced, dynamic team

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As an QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘At My Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 2019, 2020 & 2021 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Ready to join the team?

Click ‘Apply’ now to embark on your career journey

  • Expressions of Interest

    1 week ago

    Parramatta, New South Wales, Australia Huon Aquaculture Company Full time

    THE OPPORTUNITYWe are seeking expressions of interest for enthusiastic and self motivated Process Operators to join our team at our salmon and ocean trout processing facility at Parramatta Creek, near Devonport, TAS. THE ROLE Our Parramatta Creek Processing and Smokehouse facility is located 20 minutes from Devonport and processes all of the Salmon and Ocean...

  • Expression of Interest Erskine Park

    1 week ago

    Parramatta, Australia APS GROUP Full time

    Expression of Interest Erskine Park - Warehouse Picker Packer - AM Shifts **About the Role**: APS Group have partnered with one of Australia's Global Logistics Companies to assist them in finding multiple warehouse Pick Packers to join their growing and friendly team. Reporting to the Warehouse Manager you will be responsible for general warehouse...

  • Expression of Interest

    2 weeks ago

    Parramatta, Australia Worthwhile Recruiting Pty Ltd Full time

    **Expression of Interest: On-call Labourer** We are looking to build a casual pool of proactive individuals to join our team and take on a variety of tasks across the 16kms of the Parramatta Light Rail Project **Duties include but are not limited to**: - Load and unload light rail vehicles (LRV) with sandbags for Parramatta Light Rail Project - Other ad...

  • Expressions of Interest

    2 weeks ago

    Parramatta, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Expression of Interest- Personal Banking Advisor

    1 month ago

    Parramatta, Australia Westpac Full time

    **Expression of Interest for upcoming Personal Banking and Customer Service Advisor positions**: - **Permanent full time roles in Parramatta and Western Sydney at our Westpac/St George branches**: - **Kick start your career in banking and finance** **How will I help?** We believe we can help all our customers make the most of their money through...

  • Expression of Interest- Personal Banking Advisor

    1 week ago

    Parramatta, New South Wales, Australia Westpac Full time

    Expression of Interest for upcoming Personal Banking and Customer Service Advisor positions:Permanent full time roles in Parramatta and Western Sydney at our Westpac/St George branches:- Kick start your career in banking and financeHow will I help?We believe we can help all our customers make the most of their money through assisting them with their everyday...

  • Expressions of Interest

    2 months ago

    Parramatta, Australia Huon Aquaculture Company Full time

    THE OPPORTUNITYWe are seeking expressions of interest for enthusiastic and self motivated Process Operators to join our team at our salmon and ocean trout processing facility at Parramatta Creek, near Devonport, TAS. THE ROLE Our Parramatta Creek Processing and Smokehouse facility is located 20 minutes from Devonport and processes all of the Salmon and...

  • Expressions of Interest

    3 weeks ago

    Parramatta, Australia Huon Aquaculture Company Full time

    THE OPPORTUNITYWe are seeking expressions of interest for enthusiastic and self motivated Process Operators to join our team at our salmon and ocean trout processing facility at Parramatta Creek, near Devonport, TAS. THE ROLE Our Parramatta Creek Processing and Smokehouse facility is located 20 minutes from Devonport and processes all of the Salmon and...

  • Expression of Interest Overhead Wiring Rail Systems

    3 weeks ago

    Parramatta, Australia UGL Limited Full time

    . **Because we are moving Australia forward, and we want you to move with us.** - Within the Rail and Technology Systems sector, UGL is a leading provider of integrated systems for road and rail infrastructure projects. We are uniquely positioned and resourced to support our clients in their goals of providing exceptional transport solutions. Our services...

  • Expression of Interest

    1 week ago

    Parramatta, New South Wales, Australia Westpac Group Full time

    Fraud Officer - ContractorJoin our team and make a difference in combating fraudHow will I help?Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions.As a Fraud Officer, your responsibilities will include:Detecting and managing card and digital...

  • Expressions of Interest

    1 week ago

    Parramatta, New South Wales, Australia Talent Connect Australia Full time

    Talent Connect is presently gathering talent for Legal Secretaries and Lawyers. If you have relevant experience and are eager to explore fresh avenues, we encourage you to reach out to us. Let's discuss how we can facilitate your next career move. We have a variety of opportunities available, tailored to different stages of your legal career.For Legal...

  • Expression of Interest

    1 week ago

    Parramatta, New South Wales, Australia Westpac Group Full time

    Business Lending Operations Team Member - Contractor Join a team dedicated to exceeding customer expectations and driving the Service Revolution How will I help? Our Business Lending Operations Team is looking for Team Members like you to play a key role in fostering team unity, building relationships across different teams, and contributing ideas to deliver...

  • Expression of Interest

    1 week ago

    Parramatta, New South Wales, Australia Total Resource Solutions Full time

    A number of our NSW government clients across Sydney (Sydney CBD, Parramatta) are looking for MULTIPLE Administration Assistants. These roles can vary from Office-based, Hybrid or Working from home arrangements. Contract durations can vary from 6 8 weeks up to 5/6 months. Contracts often have the potential for extension and tend to pay between $35 $50 per...

  • Expression Of Interest

    1 week ago

    Parramatta, New South Wales, Australia Westpac Group Full time

    Fraud Officer – Contractor Join our team and make a difference in combating fraud How will I help? Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions. As a Fraud Officer, your responsibilities will include: . Detecting and managing card...

  • Expression of Interest Overhead Wiring Rail Systems

    1 week ago

    Parramatta, New South Wales, Australia UGL Limited Full time

    Because we are moving Australia forward, and we want you to move with us. Within the Rail and Technology Systems sector, UGL is a leading provider of integrated systems for road and rail infrastructure projects. We are uniquely positioned and resourced to support our clients in their goals of providing exceptional transport solutions. Our services include...

  • Expression of Interest Leor Therapy Assistant Early

    3 weeks ago

    Parramatta, Australia G8 Education Full time

    511251 - Sydney - Parramatta & Western Suburbs, NSW, 2150 - Assistant Educator - Casual Add to favourites Favourite View favourites Calling all allied health students, early childhood educators and educational support officers Are you looking for a way to extend your skills and make a positive difference to children’s lives? Are you currently studying a...

  • Expressions of Interest- Graduate Teacher

    7 days ago

    North Parramatta, New South Wales, Australia Catholic Education Diocese of Parramatta Full time

    Job no: 504417Work type: Multiple Employment TypesLocation: Catholic Schools Parramatta DioceseCategories: TeachingGraduate Teachers Commencing 202 Join the fastest growing Diocese in Australia Create flexible and engaging learning environments Work at any of our schools located across Western Sydney and the Blue MountainsCatholic Schools Parramatta Diocese...

  • Expression of Interest

    4 weeks ago

    Parramatta, Australia Westpac Group Full time

    Business Lending Operations Team Member - Contractor Join a team dedicated to exceeding customer expectations and driving the Service Revolution How will I help? Our Business Lending Operations Team are seeking Team Members like you!  You will play an integral role in fostering a cohesive team environment and building strong relationships across different...

  • Expression of Interest

    4 weeks ago

    Parramatta, Australia Westpac Group Full time

    **Business Lending Operations Team Member - Contractor** **Join a team dedicated to exceeding customer expectations and driving the Service Revolution** **How will I help?** Our Business Lending Operations Team are seeking Team Members like you! You will play an integral role in fostering a cohesive team environment and building strong relationships...

  • Expression of Interest

    2 months ago

    Parramatta, Australia Westpac Group Full time

    **Fraud Officer **- **Contractor** **Join our team and make a difference in combating fraud!** **How will I help?** Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions. As a Fraud Officer, your responsibilities will include: - Detecting...