Service Manager

5 days ago

Traralgon, Australia Commercial Motor Vehicles Pty Ltd. Full time

About CMV Truck and Bus
CMV Truck & Bus are the Victorian dealer for Volvo Group Australia (Mack, Volvo and UD Trucks) and have over 500 employees with 8 main dealerships across Victoria. We sell trucks and buses and provide service and parts for our complete range as the authorized dealer network.
CMV Truck and Bus is a subsidiary of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 88 years of operation and experience. We have over 2,000 staff nationally and continue to grow, promoting from within and working with some of the best in the business.
Reporting to the Branch Manager of CMV Truck & Bus Traralgon, this is a rare and exciting opportunity for an exceptional Manager to lead, support and strategically oversee the daily operations of our Service Departments.
A key success factor for this position is the ability to lead and engage strong service teams across multiple departments to ensure that our people are highly engaged and have the resources and support required.
The Service Manager will build solid partnerships with customers and all in-house departments to ensure the agreed KPI’s are met whilst proactively offering ‘value add’ solutions designed to offer customers a competitive advantage. This is a role where leadership, customer excellence and operational efficiency, all blend together under multiple departments.

**Benefits**:
**We are committed to attracting the best talent and offer**:

- Full time position - attractive & competitive salary
- Fully maintained company vehicle, laptop and phone
- Relocation package available
- Work with one of Australia’s market leading truck brands
- Free on-site barista coffee and parking
- Be supported by friendly and supportive team within a growing business
- Focus on your wellbeing with CMV care including access to discounted fitness programs.
- Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.
- Opportunities to support community partnerships with our Group CMV Foundation
- Enjoy annual company dinners and picnics

**You will be responsible for**:

- Achieving key performance objectives and targets
- Driving quality processes to ensure manufacturer standards are upheld and introduce new processes as required in accordance with staff development plans
- Producing clear and concise reports ensuring quality and accuracy of all records
- Demonstrating and leading safe working practices and ensuring adherence to company policies and procedures
- Driving and maintaining the highest levels of customer service and quality standards
- Conducting regular staff briefings, direction and support to the Service Department

Demonstrated skills
- A driven leader with a strong commitment to safety and building a positive team culture
- Proven track record of managing a profitable service division within a similar industry
- Sound knowledge of the automotive industry including service operations
- Excellent interpersonal and communication skills, building relationships with key stakeholders
- Ability to handle high pressure situations and multi-task
- Energetic and passionate about customers, people and service excellence
- Sound computer and organisational skills
- Relevant trade certificate

If you have the skills and experience necessary and want to become an important part of our successful team, then please click "Apply" to submit your cover letter and resume.

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