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Sales Support Specialist

4 weeks ago

Oakleigh, Australia DiGiCOR Melbourne Full time

DiGiCOR is a leading ICT provider, and we are seeking a highly motivated Sales Support Specialist to join our dynamic sales team. This individual will play a crucial role in ICT Customer Engagement, providing sales support to help clients clarify their needs and business requirements. If you are passionate about delivering exceptional customer service, have strong sales acumen, and thrive in a fast-paced environment, we would love to hear from you.

Job Responsibilities:

- Collaborate with the sales team to prepare quotes, make quote amendments, and handle office administrative tasks related to sales operations.
- Engage with customers through various communication channels, including online chat support, to ensure a positive customer experience and assist the sales team in managing customer accounts.
- Process customer orders, pricing requests, and prepare statements and reports as required.
- Work closely with the pre-sales team to devise and implement ICT solutions for customers.
- Develop and maintain a large network of external prospects and establish strong relationships with internal organizational employees.

To be successful in this role:

- Preferably a Master's Degree in Business or a relevant field.
- Exceptional attention to detail and the ability to effectively manage and mitigate crises.
- Excellent communication skills, both oral and written, with the ability to present complex information to technical and non-technical audiences.
- Strong desire to learn and keep up-to-date with the latest IT knowledge and technology trends.
- Proficiency in computer skills and ability to quickly learn and utilize CRM tools.
- Demonstrated sales focus with equivalent product or service knowledge.
- Ability to work effectively as a team member while exercising personal responsibility and autonomy.
- Proficiency in basic mathematics.

What we offer:

- Career progression to become ICT Sales Consultant
- Competitive salary and benefits package
- Opportunities for ICT training and professional development within the organization
- Supportive and collaborative team environment with a flat hierarchy
- Employee discounts and perks

**Salary**: $65,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus
- Commission

Ability to commute/relocate:

- Oakleigh, VIC 3166: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Masters Degree (preferred)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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