Internal Service Support

6 days ago

Notting Hill, Australia Natural Power Solutions Full time

**ABOUT THE ORGANISATION**

Natural Power Solutions have more than 25 years’ experience providing leading power quality solutions and services. We offer a broad range of products from market leading vendors including UPS Systems, Precision Cooling, Industrial Racks/Enclosures, Generators and Services, and our technical team lies at the heart of our success with resources across ANZ.

**YOUR ROLE**

This role is centred on cultivating customer relationships, ensuring that our service agreements and maintenance not only meet but exceed customer expectations. You'll be instrumental in supporting our services coordinators, identifying areas for process improvement, and contributing to the ongoing success of our services department.
- Collaborate with Service Coordinators to establish and implement support requirements and procedures, driving the team towards achieving KPIs.
- Maintain an up-to-date and comprehensive Service CRM Database, ensuring accurate information on customer contacts, assets, contracts, time and materials, work orders, and more.
- Be responsible for the scheduling of maintenance and service callouts for clients, and managing all subsequent reporting and follow-up activities.
- Sustain positive relationships with internal and external stakeholders playing a key role in our collaborative success.
- Identify ISO 9001 Sales Related Processes and activities, ensuring adherence to our accreditation standards.
- Record sales information from various sources, presenting concise updates to the management team during CRM updates, team meetings, and one-on-one sessions with the services team.
- Collaborate effectively with the Sales Team to effectively manage new service opportunities.

**Required Knowledge and Abilities**:

- Electrical engineering or technical skills are advantageous but NOT compulsory;
- Keen attention to detail;
- Strong time management and organisational skills and the ability to build a strong working relationship with our global product partner network;
- Ability to communicate effectively with our internal and external teams, as well as our customers;
- Strong computer skills.

**TRAINING AND DEVELOPMENT**

The NPS onboarding process involves comprehensive training, both in-house and by our industry leading partners. You will be supported to develop your own approach, and with an industry this large and complex, there is really no limit to where you might find yourself. The support and training don't stop at month 1 - you will be supported by our team to grow and challenge yourself throughout your career with NPS

**SALARY AND BENEFITS**

In addition to a generous salary offer, NPS sales staff are also eligible to take part in the NPS Personal Bonus Package, calculated based on your team KPI's.

All staff are also eligible for sales and loyalty incentives, both internal and in conjunction with our partners. Some recent benefits have included:

- All expenses paid trips to Vietnam, Bali, and the Singapore F1
- Concert and sporting tickets
- Phones, laptops and tablets
- Events such as wine tastings, axe throwing or harbour cruises
- Staff conferences, trips and celebrations
- Cash bonuses and visa gift cards

NPS believes in rewarding all staff for their efforts, so junior staff are eligible for the same benefits as our senior and management staff.

**CAREER PROGRESSION**

Opportunities exist to develop into Service Coordinator roles, as well as in our Sales and Operations/Marketing teams. As a medium-sized enterprise, NPS continues to grow along with our team

**HOW TO APPLY**

Please note that only Australian citizens and permanent residents will be considered for this role.

**Job Types**: Full-time, Permanent

Pay: $60,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus
- Performance bonus

**Education**:

- High School (Year 9-11) (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 11/06/2024

  • Internal Service Support

    3 weeks ago

    Notting Hill, Australia Natural Power Solutions Full time

    **ABOUT THE ORGANISATION** Natural Power Solutions have more than 25 years’ experience providing leading power quality solutions and services. We offer a broad range of products from market leading vendors including UPS Systems, Precision Cooling, Industrial Racks/Enclosures, Generators and Services, and our technical team lies at the heart of our success...

  • Internal Sales

    2 months ago

    Notting Hill, Australia Conquest Personnel Pty Ltd Full time

    A well-established and market leading company within the Steel industry has an exciting Internal Sales position available! - Based in Notting Hill - Be paired with an experienced Account Manager who will help guide you - A busy and broad role that gives you the opportunity to grow within the business - Annual bonus on offer if targets are met $$$ **Internal...

  • Service Support Manager

    2 weeks ago

    Notting Hill, Australia 1st Executive Pty Ltd Full time

    **Customer Service Support Manager - South Eastern Suburbs** - **Strong Career Growth Potential - global market leader**: - **Safety and medical products that save lives**: - **Circa $110K package, plus bonus, Notting Hill location** **The Company** Our client is a leading international provider of safety and medical equipment and is seeking a talented,...

  • Customer Service and Internal Sales

    4 weeks ago

    Notting Hill, Australia Woods & Co Recruitment Full time

    Competitive Salary with Added Commission - Bonus' for Hitting Monthly KPI's - Notting Hill Location **Woods & Co **have partnered with a successful, award-winning removals company with over 20-years experience in the industry. They provide quality experiences with competitive prices! **What's in it for you?** - $65,000-$70,000 + Super + Commission - Bonus'...

  • Internal Sales Officers

    3 weeks ago

    Notting Hill, Australia Labour Hire and Recruitment Full time

    Notting Hill location - $28.00 per hour - Immediate start INTERNAL SALES OFFICER Our client, a very well known and established company who manufacture and supply construction materials with outlets over Melbourne is seeking to appoint two Internal Sales Officers to join their team at their main HQ based in Notting Hill. **The Role** They are seeking to...

  • Internal Sales Officers

    1 week ago

    Notting Hill, Victoria, Australia Labour Hire and Recruitment Full time

    Notting Hill location- $28.00 per hour Immediate startINTERNAL SALES OFFICEROur client, a very well known and established company who manufacture and supply construction materials with outlets over Melbourne is seeking to appoint two Internal Sales Officers to join their team at their main HQ based in Notting Hill.The RoleThey are seeking to add two Internal...

  • Service Sales Manager

    2 weeks ago

    Notting Hill, Australia ABB Australia Full time

    Service Sales ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.Your role and...

  • Service Sales Manager

    4 days ago

    Notting Hill, Australia ABB Australia Full time

    Service Sales ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.nullYour role and...

  • Professional Services Manager

    1 month ago

    Notting Hill, Australia Draeger Australia Pty Ltd Full time

    Are you motivated by our "WeLEAD" principles of building trust, creating value for our customers, enabling others, providing direction, delivering results and embracing diversity? If you feel aligned to our principles and are looking for an exciting opportunity to lead our Professional Services Team in Digital Services, IT Solutions and...

  • Professional Services Manager

    4 weeks ago

    Notting Hill, Australia Draeger Australia Pty Ltd Full time

    Are you motivated by our "WeLEAD" principles of building trust, creating value for our customers, enabling others, providing direction, delivering results and embracing diversity? If you feel aligned to our principles and are looking for an exciting opportunity to lead our Professional Services Team in Digital Services, IT Solutions and...

  • Service Systems Specialist

    1 week ago

    Notting Hill, Victoria, Australia Draeger Australia Pty Ltd Full time

    At Draeger we believe in our people & their potential. We also believe in life saving technology. Joining us, provides you with the opportunity to make a real difference to the lives of our community; and in return we want to empower and help you grow. We are global, innovative, cutting edge and loved by our customers. At the same time, we proudly honour and...

  • Service Technician

    1 week ago

    Notting Hill, Victoria, Australia Draeger Australia Pty Ltd Full time

    Are you motivated by our "WeLEAD" principles of building trust, creating value for our customers, enabling others, providing direction, delivering results and embracing diversity? If you are a hands-on Technician and are interested in joining a company that provides job stability and opportunities to grow why not apply today? We are looking for a person...

  • Service Sales Engineer

    4 weeks ago

    Notting Hill, Victoria, Australia ABB Full time

    Service Sales Engineer - RoboticsTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Service Sales Engineer

    4 weeks ago

    Notting Hill, Victoria, Australia ABB Full time

    Service Sales Engineer - RoboticsTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Technical Service Specialist

    3 weeks ago

    Notting Hill, Australia ABB Full time

    **Technical Service Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Ndis Support Coordination

    2 weeks ago

    Notting Hill, Australia MyCareer Hub Full time

    Based in Notting Hill - Full-Time Position - $70,000 to $80,000 **NDIS Support Coordination** - **$ 70,000 to 80,000**: - An immediate start - Attractive benefits - Up to $1000 upskilling support **About our client** Our client is a national government-approve service provider of National Disability Insurance Scheme (NDIS). Our client has a clear vision...

  • Operations Support

    2 months ago

    Notting Hill, Australia ABB Full time

    **Operations Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Technical Service Specialist

    2 months ago

    Notting Hill, Australia ABB Full time

    **Technical Service Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Customer Service Representative

    3 weeks ago

    Notting Hill, Australia Carrier Full time

    **Country**: Australia **Location**: LOC7040 : Ground Floor, 10 Ferntree Place, Notting Hill VIC 3168, Australia **Role**: Customer Service Representative **Location**: Notting Hill, VIC **Full/ Part-time**: Full time **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to...

  • Customer Service Representative

    3 weeks ago

    Notting Hill, Australia Multi-Color Corporation Full time

    **About the role** Working with our Customer Service team you will be responsible for withholding a depth of knowledge of our products and customer’s and will manage our customer’s journey from Sales Representative through to the shipment of goods here at MCC. This is a great opportunity for someone with a great customer centric background to progress...