Retail and Tavern Services Manager

2 weeks ago


Sydney, Australia ISS Full time

**Job no**: 530105

**Work type**: Full time

**Location**: Adelaide, Brisbane, Melbourne, Perth, Sydney

**Categories**: Tavern & Retail, Management
- ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER_

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

**_ ”Connecting People and Places to Make the World Work Better”._**

We have an exciting opportunity to join our Operations Performance team as a **Retail and Tavern Services Manager** for the Pacific region. This **Full Time** role can be based in any capital city (with Perth or Brisbane being the preference). Regular travel across Australia will be required.

Reporting into the Head of Food Products & Performance, the focus of the role will be across the key areas of:

- Developing world class food & services capabilities and use these as a differentiator in the Australian marketplace, and ultimately in New Zealand.
- Supporting the Commercial team to grow and develop Key Accounts in prioritised segments and ensure customer satisfaction from day one of the transition. Customer satisfaction will be ensured by deploying best practices, group and country standards and concepts.
- Working closely with Head of Food Products & Performance, ISS Pacific to ensure customer expectations are met and projects are successfully implemented.
- Developing a strong vision for Retail Excellence in ISS Pacific and will effectively collaborate across the organisation to drive the realisation of this vision.

**Key Responsibilities**:

- Leverage food & retail concepts approved by Regional Food Excellence and play a direct role in the implementation of these concepts
- Collaborate in developing local retail concepts to meet the needs of the ISS Pacific’s targeted segments, if necessary
- Develop and implement marketing collateral to support concepts, promotions and all forms of consumer engagement
- Support the Commercial team as required with segmented solutions, proposal generation and sales presentations
- Provide direct support to Key Account Managers and site teams with the implementation of new concepts, drive positive financial results and achieve KPI targets related to retail performance
- Participate as required in periodical QRM and ad hoc client meetings and reports
- Support contracts/sites with the mobilisation of new start ups and refurbishments
- Conduct site reviews and regular site visits to provide training and ensure consistent concept implementation and best practices are in place
- Work with Procurement to develop a retail procurement strategy, ensuring supply chain supports new concepts & market trends
- Engage consumers and clients to understand their expectations and behaviors and to re-engineer solutions to meet their needs
- Lead by example in always driving a safety-first culture, including Food Safety and engaging directly with operations as required
- Develop performance-based reports to support catering contracts and BUs, and manage the communication of these reports

**What we can offer**:

- Attractive salary package
- Flexible work arrangements
- Access to staff discounts
- Ongoing professional development
- Opportunities to develop your career within our global organisation
- You will form and develop an enormously successful team who outperform year on year

**Qualifications and Skills required**:

- Food, tavern & retail service management experience
- Industry leading knowledge of retail food & beverage trends and innovative concepts, both in and about to enter the marketplace
- Service and customer oriented
- Experience within global matrix organisations
- Project Management and Change Management experience
- Self motivated, structured, systematic and collaborative
- Strong collaboration and communication skills will be essential, given the role will work with diverse stakeholders and clients, strengths in

Note: Due to the geographic footprint of food services in Pacific, regular travel will be required

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**

**Advertised**: 30 Jun 2023 W. Australia Standard Time
**Applications close**:



  • Sydney, Australia Clemenger Group Ltd Retail Services Full time

    **About the Company** **CGL - Retail Services** is the retail marketing division of the Clemenger Group. With our two market-leading brands, **Creative Activation** and **Clemenger Field Marketing,** we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing. Creative...

  • Territory Manager

    7 days ago


    Sydney, Australia Clemenger Group Ltd Retail Services Full time

    **NEW OPPORTUNITY - IMMEDIATE START!** We have a new and exciting opportunity to become a **BDM/Territory Manager** working for our client partner, **SPC!** As an Australian-based Company, **SPC **specialises in the manufacturing of high-quality fruit and vegetables. Their product range includes canned Fruit, Tomatoes, Baked Beans, Spaghetti, Purees and...

  • HR Coordinator

    7 days ago


    Sydney, Australia Retail Career Consulting Full time

    Human Resources Sydney Permanent $50k - $100k **Our Client**: Our client is a leading global luxury retail group **The Role**: This role has become available to support the broader HR team on a daily basis. This role strives to deliver HR operations support to the business across the full employee lifecycle including onboarding, offboarding, recruitment...


  • Sydney, Australia Clemenger Group Ltd Retail Services Full time

    **NEW OPPORTUNITY - IMMEDIATE START!** We have a new and exciting opportunity to become a **State** **Territory Manager** working for our client partner, **SPC!** As an Australian-based Company, **SPC **specialises in the manufacturing of high-quality fruit and vegetables. Their product range includes canned Fruit, Tomatoes, Baked Beans, Spaghetti, Purees...

  • Regional Brand

    4 weeks ago


    Sydney, Australia RETAIL Experts Full time

    For a niche player in the high-end luxury watch sector, we are currently looking for a highly driven, skilled regional Wholesale / Brand manager, with prior Area Sales / Regional Management exposure in Australia. The position will be based out of Sydney or Melbourne, and will have an ANZ regional reach. **POSITION Reporting to the VP Sales International as...

  • Retail Manager

    4 weeks ago


    Sydney, Australia Gough Recruitment Full time

    Excellent opportunity | Employee benefits - Grow your career with a top tier ASX listed company Are you currently managing a predominantly retail portfolio and want to progress in your career? Or are you already working within a shopping centre environment and looking for a new challenge? This role could be for you! We are seeking a retail property...

  • Regional Brand

    4 weeks ago


    Sydney, Australia RETAIL Experts Full time

    For a niche player in the high-end luxury watch sector, we are currently looking for a highly driven, skilled regional Wholesale / Brand manager, with prior Area Sales / Regional Management exposure in Australia. The position will be based out of Sydney or Melbourne, and will have an ANZ regional reach. **POSITION** Reporting to the VP Sales International...

  • Store Manager

    7 days ago


    Sydney, Australia Retail Career Consulting Full time

    Store Management Sydney Permanent $50k - $100k **Our Client**: Our client is a global premium multi branded retailer, with stores in Australia, New Zealand, Singapore & Malaysia **The Role**: Key Responsibilities: - Provide an exceptional customer experience at all times - Listen & communicate effectively & openly with customers & colleagues - Train...

  • Boutique Manager

    4 weeks ago


    Sydney, Australia Retail Career Consulting Full time

    Store Management Sydney Permanent $101k - $150k **Our Client**: A beautifully sophisticated European brand, this brand has an unmatched level of technical sophistication, with bold and unique designs. The brand is one that embraces a culture of passion, extravagance & fearlessness. With global limited editions & releases, this incredible brand is one...

  • Retail Manager

    4 weeks ago


    Sydney, Australia Mirvac Full time

    Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and...


  • Sydney, Australia Clemenger Group Limited Retail Services Full time

    **About the Opportunity** Our client is a leader and provider of telecommunication services throughout Australia. As part of their commitment to continual improvement, we are working in partnership with them to provide a highly engaged team of merchandisers to provide excellence in retail execution. The primary function of the National Program Coordinator...

  • Retail Manager

    1 month ago


    Sydney Western Suburbs, Australia LocumCo Full time

    **_Are you looking for an opportunity to work in a friendly, fun and professionally rewarding environment that celebrates success?_** If you would like to join a team that is passionate about what they do, and you would also like to have fun while you are doing it, then this is the role for you. We are seeking a full time **Retail Manager** to join the team...

  • Retail Manager

    4 weeks ago


    Sydney, Australia LocumCo Full time

    **JOB# 45527** - **Attention Retail Managers: Are you passionate about customer-focused community pharmacy?**: - **About the Role**: - You will have proven success as a pharmacy Retail Manager and experience in a TWC pharmacy - You will have a positive attitude, enthusiasm, energy and initiative - a creative bent would be a bonus - You will have solid...

  • Retail Store Manager

    4 weeks ago


    Sydney, Australia Krispy Kreme Full time

    It's an exciting time for Krispy Kreme as we continue to grow and connect more people to moments of happiness. We have a NEW store opening coming in June 2023 in Pheasants Nest, NSW! This can only mean one thing...an opportunity to join our newest Retail Team! With that in mind, we're seeking an enthusiastic and customer-originated **Retail Store Manager**...

  • Retail Co- Manager

    4 weeks ago


    Sydney, Australia The Just Group Full time

    **Job no**: 778458 **Work type**: Full time **Location**: Sydney - Western **Categories**: Retail - Management **ABOUT THE ROLE** As Assistant Retail Store Manager of our Homebush DFO store in Homebush**,** you will be responsible for working alongside the Store Manager to maximise sales opportunities through coaching, developing and providing feedback...

  • Retail Manager

    1 month ago


    Sydney, Australia LocumCo Full time

    We currently have an opportunity for an experienced Retail Manager who has a passion for retail, a love of customers and a drive to deliver results to join our team. You'll support the achievement of Priceline's vision and purpose by leading the team to achieve the store's financial and customer experience targets and promote Priceline as the destination for...

  • Retail Area Manager

    1 month ago


    Sydney, Australia Mayday Recruitment Full time

    Exciting opportunity for a driven Retail Area Manager who has a natural talent for bringing the best out of people to join a dynamic and growing organisation. Within this role, you will be responsible for managing and providing leadership to the retail team across multiple kitchen show rooms within an assigned territory in the Sydney Metro Area. You will be...

  • Retail Manager

    1 month ago


    North West Sydney, Australia LocumCo Full time

    **Job #48963** **About The Role**: Full time Retail Manager/Inventory Manager needed to join the team at a busy community pharmacy in North West Sydney. This pharmacy prides themselves on providing excellent customer service to their local community. This is an excellent opportunity for somebody that has previously worked in pharmacy and would like to...


  • Sydney, Australia TerraCycle Full time

    About the role - A day in the life of a Retail Project Manager at TerraCycle- In a nutshell, you will be responsible for executing end to end TerraCycle Retail programs at all major retailers, such as Big W, Woolworth, David Jones, Office Works, etc- Your day-to-day responsibilities will also include:- When a deal is sold, partner with key stakeholders to...


  • Sydney, Australia Scentre Group Full time

    **Our Story** Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand. Our purpose is to create extraordinary places, connecting and enriching communities. We partner with the world’s leading retail brands to create the places more people choose to come, more often, for longer. Our 42 physical destinations are...