Customer Service Coordinator

1 month ago


Mulgrave, Australia Coates Full time

**About us**

You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.

We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.

At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

**Your new role in Mulgrave awaits**:
Coates Customer Service Officers Coordinators perform a critical role within our branch teams by assisting customers with their equipment solutions.
- Coordinate daily operations - equipment deliveries, transfers, pick-ups, repairs & breakdowns.
- Contribute to the achievement of team KPI’s - customer loyalty, sales revenue, safety
- Complete a variety of branch administrative duties - generate hire schedules, invoicing etc

**About you**:
As well as your natural customer service skills and strong work ethic, you will ideally:

- Have a friendly and sociable personality
- Thrive in a fast-paced work environment
- Be a quick learner with a high level of attention to detail
- Have intermediate computer skills (MS Word, MS Excel)
- Previous experience in a customer service role, and a genuine interest in helping others
- A proven ability to adapt to changing priorities and work conditions - _you enjoy working in a dynamic environment and can flex to meet shifting needs_
- Experience in or an interest in the construction/mining/engineering industries and a desire to learn about a diverse range of equipment solutions

**What you'll get in return**:
As part of our team, you’ll enjoy a range of perks and benefits including:

- Working a floating roster, 8 hours per day, with shifts starting at 7am, 8am or 9am Monday to Friday, and occassional Saturdays (7am to 12pm) - Extra $$$.
- Competitive remuneration (because we value great work and believe it should be rewarded) - $65k + Super
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

And to deliver on our wider people and planet responsibilities, we’re committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. **Equipped for you



  • Mulgrave, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...


  • Mulgrave, Australia Coates Hire Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...

  • Service Coordinator

    1 month ago


    Mulgrave, Australia Astrum Recruitment Full time

    8 hour shift between the hours of 7 am and 6 pm - Fixed shift - Mulgrave location - Fully on-site - $65K-$70K + Super **Job Summary**: You will effectively manage and coordinate all activities relating to service and installation of our clients diverse range of alarm and security products. The day to day focus of this role will be to provide friendly and...


  • Mulgrave, Australia DFP Recruitment Services Full time

    **Job description**: Our client is an Australian, family-owned business that have been in operation for 18 years. They produce and market beauty brands with a focus on healthy cosmetics, using the highest quality ingredients across premium and value brands. Whilst experiencing rapid growth in the past few years, they are very proud to deliver excellent...


  • Mulgrave, Australia Nestle Full time

    We have an exciting opportunity for a Customer Based Coordinator (Vendor managed inventory controller) to join our team. The purpose of this role is to be the face of Nestle for the Customer, responsible for collaborating with Customer, order management and internal, external customer alignment whilst enhancing everyday operations through efficient...

  • Service Coordinator

    7 days ago


    Mulgrave, Australia SMAART Recruitment Full time

    Our client is one of the world's leading pump manufacturers and are a global water technology company committed to pioneering solutions to the world’s water and climate challenges and improving the quality of life for people. With an office conveniently in the SE Suburb of Melbourne, they and are now on the lookout for a Service Coordinator to join their...


  • Mulgrave, Australia Coloplast Full time

    12-month fixed-term contract, full-time  opportunity Competitive salary + super + birthday leave  Join a celebrated culture -  Rated #1 Best Place to Work 2023 Join a  Global Market Leader  with a purpose Onsite parking  About the Company:  Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that...


  • Mulgrave, Australia Pfizer Full time

    Why Patients Need You Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. What You Will Achieve You will help Pfizer carry out the activities in...


  • Mulgrave, Australia DFP Recruitment Services Full time

    **Job description**: Multiple permanent opportunities for customer focused applicants to join our client in their contact center service team based, located in the Southeastern Suburbs of Melbourne. This organization has established an exceptional reputation delivering quality service! You will be a flexible to work across a 6-day rotating roster between...


  • Mulgrave, Australia Hawkesbury City Council Full time

    **Closing date**: 16/07/2023 11:59 PM AUS Eastern Standard Time**Location**: Mulgrave NSW**Department**: City Planning**Employment type**: Full-Time**Coordinator Animal Services and Community Safety** - Be passionate. Be progressive. Hawkesbury City Council._ - ** Salary negotiable $102,252 to $122,705 + Super**: - ** 19 Day Month**: - ** Leaseback Vehicle...


  • Mulgrave, Australia Elgas LIMITED Full time

    Elgas LIMITED **Customer Service Officer** Mulgrave (VIC), Australia | req9210 **What you will enjoy doing** - You will be key to customer service and will provide outstanding telephone skills - Focus will be to identify and convert opportunities to drive sales growth and maximize customer retention - Whilst proactively promoting product campaigns you...


  • Mulgrave, Australia Page Personnel Full time

    Mulgrave location - $35/hour + Super **About Our Client**: Reporting to the Operations Manager, your main role and responsibilities will include but not limited to: - High-volume sales order data entry of customer orders, daily. - Answering inbound calls from customers. - Forwarding customer feedback and complaints to the relevant stakeholder to fix,...


  • Mulgrave, Australia Page Personnel Full time

    Mulgrave location - Free & secure parking **About Our Client**: Reporting to the Operations Manager, your main role and responsibilities will include but not limited to: - High-volume sales order data entry of customer orders, daily. - Answering inbound calls from customers. - Forwarding customer feedback and complaints to the relevant stakeholder to fix,...


  • Mulgrave, Australia DFP Recruitment Services Full time

    **Job description**: Our client a well-established organisation within the financial field who have had exceptional growth and have a number of opportunities for customer centric driven customer care consultants to join the team. As a customer care consultant, you will receive inbound calls and use your high-level communication and problem-solving skills...


  • Mulgrave, Australia Superior People Recruitment Full time

    An Australian owned business and Australia’s leading wholesale supplier of Licensed, Souvenirs and Custom Promotional products, working with a diverse array of retailers,are now seeking a Customer Service Representative. As part of the Customer Service and Internal Sales Team, you will provide quality solutions to customers to achieve revenue, sales and...


  • Mulgrave, Australia Elgas LIMITED Full time

    Elgas LIMITED **Customer Service Officer** Mulgrave (VIC), Australia | req17463 As Customer Service Officer you will meet Elgas’ business plan objectives whilst ensuring maximum customer satisfaction. **What you will enjoy doing** - Liaison with all stakeholders from agents & distributors to customers & contractors is part of your role - You will...


  • Mulgrave, Australia Superior People Recruitment Full time

    An Australian owned business and Australia’s leading wholesale supplier of Licensed, Souvenirs and Custom Promotional products, working with a diverse array of retailers,are now seeking a Customer Service Officer **About the role**: - Entering/invoicing wholesale orders efficiently and accurately - Establishing new Customers in the ERP - Answering...


  • Mulgrave, Australia Evans Faull Pty Ltd Full time

    Full-time roles - Mulgrave location - Be part of a growing, committed team - **Full-time roles**: - **Mulgrave location**: - **Be part of a growing, committed team** **The Roles** Haddenham Healthcare is a Melbourne-based supplier of high-quality healthcare products. They are a seeking a number of full-time Customer Service Officers to liaise with their...

  • Sales Coordinator

    6 days ago


    Mulgrave, Australia FourQuarters Full time

    Permanent role - Based in Melbourne Southeast suburbs. - Immediate start, Hybrid hours **About the** **organization** Australian‐owned multinational logistics company. **About the role** A motivated and friendly & reliable Sales Coordinator to provide Sales admin support to customers, as well as looking for new business opportunities within the existing...


  • Mulgrave, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Permanent - Full Time**Work Mode**: - On-site**Industry**: - Call Centre & Customer Service**Location**: - Mulgrave - Victoria**Salary**: $63,000 - $65,000 + Super **Reference**: - BH-26297-2- **Your key duties will include, but not limited to**: - Process sales orders accurately through SAP - Provide updates on stock availability,...