Customer Service Officer
2 months ago
About the Company:
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with very private and personal medical conditions. Employing around 14,000 people globally and with products available in more than 143 countries, we are one of the world’s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things. Curiosity works here.
We invest in our people, bringing real-world experience that enables us to solve our patients’ diverse challenges of today and anticipate those of tomorrow.
The Role:
Demonstrate your energy and passion by providing exceptional customer service to our business customers. Contribute in our mission to make lives easier for people with intimate healthcare needs
Your Responsibilities:
First point of contact for Coloplast business customers Receive and process customer orders in a timely manner and with accuracy Track orders from inception through to delivery and provide customers with order updates where required Coordinate with freight partners on the delivery and return of customer orders Liaise with customer enquiries over the phone, email, and website Accurate data entry and high-level administration dutiesTo Succeed:
Demonstrated ability to provide outstanding customer service Process driven with excellent attention to detail Proactive attitude with a focus on quality Effective communication skill to liaise with a broad range of customers and stakeholders Capability across the MS Office suite (Word and Excel in particular)Why Coloplast?
Our work culture is one of our most valued assets at Coloplast, which means that when we recruit, we are looking for the right person with attributes and values that align with ours. Don't just take our word for it, we have an overall engagement score of 8.6 out of 10
Our core business values are:
Closeness better understand Passion make a difference Respect & Responsibility guide usIf you feel you have what we are looking for and share our values, then we would love to hear from you
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.
Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.
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