Customer Service Consultant

4 weeks ago


Mulgrave, Australia DFP Recruitment Services Full time

**Job description**:
Multiple permanent opportunities for customer focused applicants to join our client in their contact center service team based, located in the Southeastern Suburbs of Melbourne. This organization has established an exceptional reputation delivering quality service

You will be a flexible to work across a 6-day rotating roster between the hours of 8am to 7pm Monday to Friday and 9am - 5pm Saturday. You will be available to work 38 hours per week.

As a Customer Service Consultant, you will play an integral role by providing excellent service support to customers and assisting them with their enquiries. Motivated and positive, you will have demonstrated experience working in a busy and high-volume customer service role and be capable of providing outstanding service to customers.

**Your responsibilities will incorporate**:

- Providing exceptional customer service to all consumers
- Creating a simple and brilliant customer experience, offering solutions that best meet the customers’ needs; you’re not afraid to get in and do some troubleshooting on basic technical issues.
- Effectively resolving customer complaints minimising customer escalations
- Building strong relationships and confidently coach customers through technical issues

**To be considered for this position you will demonstrate the following capabilities**:

- Exceptional customer service experience - Retail, Hospitality, Customer Service
- Previous experience in a technical or service call centre is highly advantageous
- The ability to build customer relationships quickly
- Excellent listening skills along with a friendly personality, team player and a genuine desire to help people; and
- Agility in using multiple software platforms simultaneously

This is an exciting opportunity to join a dynamic and vibrant team, who are constantly challenged and driven to succeed. This organization rewards its staff based on performance and you can expect a friendly and team orientated environment. You will also be given the opportunity to work from home in a hybrid model after 3 months.

To be considered for a May start please submit your cover letter and resume today, or for a confidential discussion please contact Natalie or Brooke on 03 8545 7500

Note: You may be required to provide evidence of your COVID-19 vaccination status.



  • Mulgrave, Australia DFP Recruitment Services Full time

    **Job description**: Our client is an Australian, family-owned business that have been in operation for 18 years. They produce and market beauty brands with a focus on healthy cosmetics, using the highest quality ingredients across premium and value brands. Whilst experiencing rapid growth in the past few years, they are very proud to deliver excellent...


  • Mulgrave, Australia hireQ Full time

    Lead, inspire and coach a team to deliver tailored customer solutions - Deliver mutually beneficial commercial outcomes for customers and your business - Partner with senior leaders to enhance the overall strategy of the organisation **Lead a high performing, connected team to deliver outstanding CX solutions for customers with this established and trusted...


  • Mulgrave, Australia Chandler Macleod Full time

    Chandler Macleod are excited to be partnering with a National Telco brand who are currently experiencing a high level of growth within their organisation. About the company: An ASX listed company, our client is a global telecommunications operator who provide Fixed Wireless, NBN and Opticomm services to their customers. With office locations all over...


  • Mulgrave, Australia Coloplast Full time

    **Location**: Mulgrave, AU **Job Family**: Supply & Logistics **Country/Region**: Australia 12-month fixed-term contract, full-time opportunity Competitive salary + super + birthday leave Join a celebrated culture - Rated #1 Best Place to Work 2023 Join a Global Market Leader with a purpose Onsite parking **About the Company**: Pursuing an ambitious...


  • Mulgrave, Australia Coloplast Full time

    12-month fixed-term contract, full-time  opportunity Competitive salary + super + birthday leave  Join a celebrated culture -  Rated #1 Best Place to Work 2023 Join a  Global Market Leader  with a purpose Onsite parking  About the Company:  Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that...


  • Mulgrave, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...


  • Mulgrave, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...


  • Mulgrave, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...

  • Customer Care

    5 days ago


    Mulgrave, Australia ASAP laboratory Full time

    Customer Care **Job reference**: #6038**Brand**:ASAP laboratory**Location**: 53 Glenvale Crescent, Mulgrave VIC 3170 (ASAP Laboratory)**Work type**: Part Time (Permanent) 17.50 hours per week**Schedule**: Positions cover Multiple shifts between 9-19pm, 6 days days per week as required**About** **us** - ASAP laboratory is part of Healius’ Pathology...


  • Mulgrave, Australia Penfold Motors Burwood Full time

    **The Penfold Motor Group**, part of Peter Warren Automotive Holdings, is a very proud, Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu Ute. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and...


  • Mulgrave, Australia Nissan Australia Full time

    **Job no**: DMF79 Established in 2008, Nissan Financial Services employs approximately 220 people. We offer tailored financial solutions combined with service excellence to our customers and dealer networks. Our customer-centric operating model is designed to enable us to better respond to the ever-changing landscape. All teams and departments of NFS have a...


  • Mulgrave, Australia Nissan Full time

    We offer tailored retail and wholesale financial solutions to the automotive market. Start your journey with us by joining our Customer Loyalty team and being responsible for proactive relationship building with our current portfolio of existing customers.Get Excited about driving our cars and having the option to lease a car for you and your family at a...


  • Mulgrave, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Fixed Term Contract - Full Time**Work Mode**: - On-site**Industry**: - Automotive**Location**: - Mulgrave - Victoria**Salary**: **Reference**: - BH-26106- We are looking for a Customer Experience Specialist who will play a key role in elevating customer-centricity, generating valuable insights, and enhancing the overall customer...

  • Service Administrator

    1 month ago


    Mulgrave, Australia DFP Recruitment Services Full time

    **Job description**: The Company: Founded in 1992 as property automation technology providers, our client has expanded to an international network offering deep expertise and solutions through our specialised business divisions. Their solutions have been successfully deployed and maintained across 3700 sites globally, optimizing our client by generating...


  • Mulgrave, Australia Nissan Australia Full time

    **Job no**: 8X63H - Established in 2008, Nissan Financial Services employs approximately 220 people. We offer tailored financial solutions combined with service excellence to our customers and dealer networks. Our customer-centric operating model is designed to enable us to better respond to the ever-changing landscape. All teams and departments of NFS have...


  • Mulgrave, Australia Beacon Lighting Full time

    The Role Based within our partner builder's offices, our Lighting Designers connect directly with the builder's customers, to understand their needs and suggest lighting and electrical solutions that will enhance their home. This role will oversee the end-to-end process including pre-planning, consultation, finalising lighting and electrical layouts,...


  • Mulgrave, Australia Beacon Lighting Full time

    **32 hours per week (some flexibility with days and hours)**: - ** Use your creative flair to assist our clients with their new home dream**: - ** Inspiring range of products to tantalise your passion**: - ** Be part of Australia’s largest specialty lighting group** **About Beacon Lighting Commercial** With the latest industry knowledge and experience...


  • Mulgrave, Australia Beacon Lighting Commercial Full time

    **Full Time maternity leave contract at our partner builder's office in Mulgrave**: - ** Monday - Friday role with no weekend work required**: - ** Use your creative flair to assist our clients with their new home dream**: - ** Inspiring range of products to tantalise your passion**: - ** Be part of Australia’s largest specialty lighting...

  • Service Advisor

    1 month ago


    Mulgrave, Australia Penfold Motors Burwood Full time

    The Penfold Motor Group is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are...


  • Mulgrave, Australia Tesla Full time

    What to ExpectTesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong...