Resolution Adviser X2

4 days ago


Melbourne City Centre, Australia Victorian Legal Services Board and Commissioner Full time

Can you tell me more about what you do at VLSB+C?
We are the regulator of the Victorian legal profession.We license lawyers and oversee service standards and conduct.This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts.We are also the stewards of the public purpose and fidelity funds and administer these to support legal regulation and access to justice in Victoria.We are a modern best practice regulator, using data and insights to help identify where our actions can have the greatest impact on ensuring ethical and professional legal practice by Victorian lawyers.
What role are you recruiting for?
We're looking for a Resolution Adviser to join our Early Resolution & Complaints team. You will be responsible for handling enquiries received by consumers and lawyers, and receiving and assessing complaints made about lawyers, referring them internally within the Division or to other teams within the organisation. It has regular contact with internal and external stakeholders including other managers and Division staff, members of the public, complainants, lawyers, law firms and professional associations.
What type of person are you looking for
- Experience in a customer service, complaint handling, government or regulatory environment
- High level of communication and negotiation skills with a demonstrated ability to use those skills to build relationships with diverse stakeholders and clients

How are you different from other organisations?

**We're really excited by our organisation,we offer**:
**Flexibility**: Leading edge flexible working options including part-time, upto 3 days working from home and more

**Culture and Well-being**: SocialClub and Health and WellbeingCommittee that promote fun and engaging activities throughout the year

**Partnership**: our horizontal structure allows for more partnership with your colleagues and other teams

**Purpose**: We play a key role in regulating the legal practice in Victoria
I want to know more
Vesna Petrovski would love to hear from you on 03 9679 8023 if you have questions about the role.
I'm really interested

**Other relevant information**:



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