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Claims Officer Ctp

3 months ago

Parramatta, Australia QBE Insurance Full time

**Primary Details**
Time Type: Full time

Worker Type: Employee

**Full time Permanent Position**

**Parramatta Location**
- Do you love to help others? Do you want to help people get their lives back on track after sustaining major injuries?
- Make a positive impact in assisting people when they need it the most
- Continue to learn and grow your knowledge through an ever-changing variety of situations and challenges
- Be the empathetic guide on a person's journey to recovery

**The opportunity**

At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer service experience and a passion for helping people, this great position within insurance will give you the platform to develop into a successful insurance professional.

**Your new role**
- Claims officer who enjoys working in a fast-paced environment;
- Deliver exceptional customer service over the phone and face-to-face;
- Guide and provide support to people throughout their recovery, advising them what happens next;
- Build and maintain strong relationships with customers;
- Work in a fast-paced and dynamic work environment; and
- Look after claims from start to finish with the help of your leaders.

**About you**
- Be customer focused and genuinely care about people
- Be resilient and not easily overwhelmed (sometimes it can be tough assisting people through a vulnerable time in their life)
- The confidence to make decisions and be empowered
- Be able to actively listen to people and guide people through the claims process in a natural and emphatic manner on the phone
- You will be an experienced Claims professional who ideally has CTP and/or Workers Compensation experience
- Allied Health background is a bonus but not essential
- Have good computer skills and the ability to pick up new computer systems
- Be able to prioritise work; and
- You will be motivated to assist your clients in achieving positive outcomes.

**About QBE**

We can never really predict what's around the corner, b ut at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage."

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

W ith more than m ore than 1 3 ,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE - l et's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 1 8 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Re wards & Recogni tion**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer in the Australian Workplace Equality Index - the definitive national benchmark on LGBTIQ+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family Friendly Accredited employer since 2021
- Winner Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2023
- Winner Organisational Development category at the Australian HR Institute (AHRI) Awards 2022

** ** and let's make it happen "**

Application Close Date: 19/03/2024 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job ID 320667