Claims Officer Public Liability

2 weeks ago

Parramatta, New South Wales, Australia QBE Full time

About the Role

The Claims Officer – Public Liability is a pivotal position within the Commercial Liability space at QBE Insurance. This role is responsible for proactively supporting the claims philosophy and strategy, managing end-to-end Personal Injury and Public Liability claims, and acting within legislative requirements to achieve targeted objectives.

Key Responsibilities

  • Efficiently manage the claims process, ensuring accurate completion and validation of claims.
  • Interpret policy coverage and determine if coverage applies to claims submitted, escalating issues as needed.
  • Establish and maintain good client relationships with the insured, brokers, investigators, solicitors, and the general public.
  • Ensure compliance with relevant statutory guidelines and standards.
  • Initiate and complete recoveries from third parties.
  • Self-audit claims files to ensure positive internal audits.
  • Respond to enquiries in an accurate, timely, professional, and courteous manner within Privacy guidelines.

About You

To be successful in this role, you will have:

  • A sound technical understanding and ability to manage a diversified portfolio of bodily injury, property damage, and product liability claims.
  • An understanding of underwriting procedures for a diversified liability portfolio and a proven ability to understand and interpret relevant policy wordings.
  • The ability to engage, instruct, and work with relevant providers, including loss adjusters, lawyers, and consultants.
  • An understanding of, and demonstrable application of, the General Insurance Code of Practice.
  • Legal qualifications will be advantageous but not a mandatory requirement.
  • The ability to build and maintain strong client/customer relationships.
  • Good problem-solving skills – ability to interpret technical/investigation reports to make sound business decisions.
  • The ability to participate in alternative dispute resolution.

About QBE

QBE is an international insurer that's building momentum towards realising its vision of becoming the most consistent and innovative risk partner. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies, and our communities.

We believe this is our moment – what if it was yours too? Your career at QBE – let's make it happen.

Benefits

  • 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance.
  • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial, and legal advice.
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super.
  • The ability to maximise retirement savings through voluntary super contributions and company matching.
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
  • Additional leave and support through QBE's Family Domestic Violence First Responder Network.
  • Discounts on insurance products, car hire, hotels, goods, and services, including benefits through our various sports and arts sponsorship partners.

Rewards & Recognition

  • 2021 LinkedIn Top Employer & HRD Employer of Choice.
  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards.
  • Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion.
  • Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium-sized program as voted by graduates.
  • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads).
  • Family First accredited employer since 2021.

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