Application Support Analyst

3 weeks ago

Sydney, Australia BNP Paribas Full time

APPLICATION SUPPORT ANALYST (JOB NUMBER: C D000520)

**Department overview**

To provide quality, cost-effective, robust IT services / solutions to allow the various BP2S business units to achieve their respective corporate goals and objectives

**Position overview**

Liaises with

Internal:
- BP2S business units on support activities-
- BP2S Service Delivery Client Support (service desk)-
- BP2S Service Delivery Night Operator-
- BP2S Project Services (primarily regarding hand-over activities)-
- BNPP Regional IT (primarily regarding infrastructure matters)-
- BNPP Singapore ARCC (escalation of NetIQ alerts)-
- BNPP Global IT (supporting global solutions)External:
- Vendors (3rd line support & system upgrade)-
- Our client’s IT departments**Key responsibilities**

The responsibilities of the role include, but are not limited to:
Application Support
- Application support during business hours & rostered after hours support
- Adhere to ITIL best practice for incident management
- Proactively check overnight processes with a view to identifying issues before they affect deliverables
- Assist with BP2S Night Operation issue escalations
- Problem diagnosis and resolution of both emergency and non-emergency incidents
- Involvement in project handovers to ensure smooth transition to production support
- Maintenance of system technical documentation within the Service Delivery knowledge base, BTO database, or SharePoint
- Liaise with the business & other IT teams to ensure that system changes and enhancements are done so using Change Management best practice
- Assist in both internal and external audit activities
- Compliance with SAS70 requirements relating to IT functions
- Adhere to all internal controls to minimize risk
- Review, analyse, recommend and implement process improvements, and eliminate recurring incidents

Technical Support
- Ensure database performance, replication and data backups are operating efficiently
- Assist in keeping DR environment in working order through participation in regular health checks, maintenance activities and tests
- Maintain in-house alerting systems to ensure production monitoring captures all system exceptions
**Qualification / experience**- Strong problem diagnosis and problem resolution skills-
- Exceptional ability to take charge and own support issues and support environment-
- Ability to work under pressure, both at an individual and team level-
- Proven track record of prioritising critical issues, with experience of managing conflicting priorities-
- Flexible-
- Customer focus / Delivery focus-
- Demonstrated continuous improvement capabilities in previous roles-
- Strong communication skills-
- Proactive-
- Enthusiastic team player-
- Encourage effective teamwork through collaboration, enabling the sharing of skills, experience and ideasTechnical- At least 2 years financial markets / fund manager / investment administration experience.At least 4 years proven experience with SQL Server (including programmatic modules). Essential need to understand and write SQL code. Preference for advanced experience in DB maintenance tasks, replication and DB backups-
- At least 2 years MS SQL Reporting and SQL Server Integration Services-
- Hands-on experience, with supporting evidence, of supporting.NET (C#, VB, ASP) and VBA-
- Proven experience with web service technology, e.g. WCF, IIS-
- Exposure to MQSeries, Websphere, SFTP and other file transfer protocols-
- Experience of monitoring technologies with preference for BMC NetIQ & MS SCOM- Preferable:- Experience with Microsoft BiztalkThorough knowledge of BNP Paribas Securities Services technical environment-
- Understanding of change control process**Primary Location**: AU-NSW-Sydney

**Job Type**: Fixed Term

**Job**: INFORMATION TECHNOLOGY

**Education Level***: Bachelor Degree or equivalent (>= 3 years)

**Experience Level***: At least 3 years

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